Opsview announced new bi-directional native ServiceNow integration for Opsview Monitor.
The new integration with ServiceNow provides an easy, out-of-the-box configuration which allows notifications from Opsview Monitor to be opened automatically as ServiceNow incidents. The incidents may be auto-resolved or closed based on host/service status, with easy control and management using the Opsview Monitor user interface.
With new native support for the SaaS IT incident management system ServiceNow, Opsview Monitor delivers integrated ticketing, remediation and auto-resolution, simplifying operational processes while improving cross-department insight and action. The bi-directional integration is fully embedded into Opsview Monitor 6.1 and doesn’t require separate installation of the Service Desk Connector software module to install. Key features include:
- Predefined notifications for ServiceNow for easy, out-of-the-box configuration
- Options for variable configuration with support for manual notification scripting when pointing to separate ServiceNow instances
- Dynamic support for multiple incident types and values
Once Opsview Monitor notifications have been integrated with ServiceNow, all ServiceNow incident management options are supported including logging incidents in the instance by sending email, classifying incidents by impact and urgency to prioritize work and assigning incidents to appropriate groups for quick resolution. Incidents can also be escalated as necessary, generate automated incident resolution notifications, and be included in comprehensive reporting to monitor, track and analyze services levels and improvements.
Quote
“ServiceNow is among the most popular IT service management solutions on the market,” said Scott Heyhoe, VP Product Management, Opsview. “By offering bi-directional native integration between ServiceNow and Opsview Monitor we are able to empower our mutual users with the integrated, automated service management experience they need to unlock greater productivity and operational performance.”
Bi-directional native integration for ServiceNow is available now to users of Opsview Monitor 6.1.
The Latest
As businesses increasingly rely on high-performance applications to deliver seamless user experiences, the demand for fast, reliable, and scalable data storage systems has never been greater. Redis — an open-source, in-memory data structure store — has emerged as a popular choice for use cases ranging from caching to real-time analytics. But with great performance comes the need for vigilant monitoring ...
Kubernetes was not initially designed with AI's vast resource variability in mind, and the rapid rise of AI has exposed Kubernetes limitations, particularly when it comes to cost and resource efficiency. Indeed, AI workloads differ from traditional applications in that they require a staggering amount and variety of compute resources, and their consumption is far less consistent than traditional workloads ... Considering the speed of AI innovation, teams cannot afford to be bogged down by these constant infrastructure concerns. A solution is needed ...
AI is the catalyst for significant investment in data teams as enterprises require higher-quality data to power their AI applications, according to the State of Analytics Engineering Report from dbt Labs ...
Misaligned architecture can lead to business consequences, with 93% of respondents reporting negative outcomes such as service disruptions, high operational costs and security challenges ...
A Gartner analyst recently suggested that GenAI tools could create 25% time savings for network operational teams. Where might these time savings come from? How are GenAI tools helping NetOps teams today, and what other tasks might they take on in the future as models continue improving? In general, these savings come from automating or streamlining manual NetOps tasks ...
IT and line-of-business teams are increasingly aligned in their efforts to close the data gap and drive greater collaboration to alleviate IT bottlenecks and offload growing demands on IT teams, according to The 2025 Automation Benchmark Report: Insights from IT Leaders on Enterprise Automation & the Future of AI-Driven Businesses from Jitterbit ...
A large majority (86%) of data management and AI decision makers cite protecting data privacy as a top concern, with 76% of respondents citing ROI on data privacy and AI initiatives across their organization, according to a new Harris Poll from Collibra ...
According to Gartner, Inc. the following six trends will shape the future of cloud over the next four years, ultimately resulting in new ways of working that are digital in nature and transformative in impact ...
2020 was the equivalent of a wedding with a top-shelf open bar. As businesses scrambled to adjust to remote work, digital transformation accelerated at breakneck speed. New software categories emerged overnight. Tech stacks ballooned with all sorts of SaaS apps solving ALL the problems — often with little oversight or long-term integration planning, and yes frequently a lot of duplicated functionality ... But now the music's faded. The lights are on. Everyone from the CIO to the CFO is checking the bill. Welcome to the Great SaaS Hangover ...
Regardless of OpenShift being a scalable and flexible software, it can be a pain to monitor since complete visibility into the underlying operations is not guaranteed ... To effectively monitor an OpenShift environment, IT administrators should focus on these five key elements and their associated metrics ...