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Optanix Announces New Advanced Service Assurance Platform

Optanix announced its first-ever stand-alone IT monitoring and analytics platform, enabling partners and end-users to take advantage of the company’s innovation and experience as a managed service provider for contact center, unified communications (UC), and data networks.

This new platform provides capabilities across hybrid IT infrastructures with full-stack monitoring, true root cause analysis, business service monitoring, and streamlined remediation and management.

“The Optanix Platform has been built from the ground up to deliver the highest operational efficiencies needed by the world’s largest and most complex real-time communication environments,” said Mike Crest, CEO of Optanix. “Today’s announcement shows that we’ve successfully leveraged our extensive real-world experience and patented technology to provide a next-level service assurance platform across multiple deployment options.”

New capabilities featured in this release include:

- Flexible Deployment Options – For the first time, Optanix is offering its Optanix Platform as a stand-alone solution separate from its managed services, enabling partners and end-users to deploy and manage the solution using their own IT operations teams.

- New Features for Contact Center and Unified Communications – This new release includes the addition of Smart Analytics capabilities, expanded support for Software Defined Network (SDN) and Software Defined Wide Area Networks (SD-WAN), and enhanced functionality for Optanix’s core contact center and unified communications use cases.

- Business Impact Monitoring (BIM) – The Optanix Platform provides real-time situational awareness of business services, enabling IT to prioritize and address issues quickly to limit impact to critical business processes.

- Service Infrastructure Management Layer (SIML) – Targeted at partners, SIML offers cloud-based capability that provides secure, bi-directional, multi-tenant remote access to distributed customers with streamlined workflows.

“IT operations teams are looking to ‘connect the dots’ – across their estate, across management tool silos, and most importantly, across the gap between infrastructure and the business services being supported,” said Edmond Baydian, Chief Strategy Officer at Optanix. “We created the Optanix Platform to do just that, and provide powerful, ‘full-stack’ performance and availability management for demanding contact center and unified communications deployments. Today, we’re bringing this unique service assurance solution to a new level, with enhancements targeted at both end-users and our service provider partners alike.”

Key benefits of the Optanix service assurance platform include:

- Full-Stack Detection & Monitoring – Predictively and proactively detects and prevents impending problems, automatically detects abnormalities and their potential business service impact, and detects potential and recently occurring issues that traditional platforms miss.

- True Root Cause Analysis (RCA) & Actionable Intelligence – Uses multi-perspective analysis to detect problems, find why they occurred and reduce false alarms. The workflow is optimized through its use of automation to analyze problems deeply and to take corrective actions and retest prior to creating a ticket. This increases accuracy and efficiency while reducing Mean Time to Repair (MTTR).

- Business Service Monitoring & Prioritization – Enables IT to prioritize and address issues quickly based on critical business impact by mapping IT technology to the business services it supports. This feature, known as Business Impact Monitoring (BIM), analyzes the impact when problems occur or are predicted. Service performance and availability are analyzed and both real-time and historical statuses are presented in dashboards and reports.

- Streamlined Remediation & Management – Designed for service provider and enterprise operation centers, Optanix’s Service Infrastructure Management Layer (SIML) allows IT teams to address problems across multiple sites and multiple customers quickly and easily. SIML communicates with remote environments in a secure manner and is leveraged across multiple locations and hundreds of operational instances to streamline workflows and create operational efficiencies.

The Optanix service assurance platform will be available starting in January 2019 and may be deployed and managed as a Platform as a Service (PaaS) or Managed Platform as a Service (MPaaS), or through a Remote Management Service (RMS).

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Optanix Announces New Advanced Service Assurance Platform

Optanix announced its first-ever stand-alone IT monitoring and analytics platform, enabling partners and end-users to take advantage of the company’s innovation and experience as a managed service provider for contact center, unified communications (UC), and data networks.

This new platform provides capabilities across hybrid IT infrastructures with full-stack monitoring, true root cause analysis, business service monitoring, and streamlined remediation and management.

“The Optanix Platform has been built from the ground up to deliver the highest operational efficiencies needed by the world’s largest and most complex real-time communication environments,” said Mike Crest, CEO of Optanix. “Today’s announcement shows that we’ve successfully leveraged our extensive real-world experience and patented technology to provide a next-level service assurance platform across multiple deployment options.”

New capabilities featured in this release include:

- Flexible Deployment Options – For the first time, Optanix is offering its Optanix Platform as a stand-alone solution separate from its managed services, enabling partners and end-users to deploy and manage the solution using their own IT operations teams.

- New Features for Contact Center and Unified Communications – This new release includes the addition of Smart Analytics capabilities, expanded support for Software Defined Network (SDN) and Software Defined Wide Area Networks (SD-WAN), and enhanced functionality for Optanix’s core contact center and unified communications use cases.

- Business Impact Monitoring (BIM) – The Optanix Platform provides real-time situational awareness of business services, enabling IT to prioritize and address issues quickly to limit impact to critical business processes.

- Service Infrastructure Management Layer (SIML) – Targeted at partners, SIML offers cloud-based capability that provides secure, bi-directional, multi-tenant remote access to distributed customers with streamlined workflows.

“IT operations teams are looking to ‘connect the dots’ – across their estate, across management tool silos, and most importantly, across the gap between infrastructure and the business services being supported,” said Edmond Baydian, Chief Strategy Officer at Optanix. “We created the Optanix Platform to do just that, and provide powerful, ‘full-stack’ performance and availability management for demanding contact center and unified communications deployments. Today, we’re bringing this unique service assurance solution to a new level, with enhancements targeted at both end-users and our service provider partners alike.”

Key benefits of the Optanix service assurance platform include:

- Full-Stack Detection & Monitoring – Predictively and proactively detects and prevents impending problems, automatically detects abnormalities and their potential business service impact, and detects potential and recently occurring issues that traditional platforms miss.

- True Root Cause Analysis (RCA) & Actionable Intelligence – Uses multi-perspective analysis to detect problems, find why they occurred and reduce false alarms. The workflow is optimized through its use of automation to analyze problems deeply and to take corrective actions and retest prior to creating a ticket. This increases accuracy and efficiency while reducing Mean Time to Repair (MTTR).

- Business Service Monitoring & Prioritization – Enables IT to prioritize and address issues quickly based on critical business impact by mapping IT technology to the business services it supports. This feature, known as Business Impact Monitoring (BIM), analyzes the impact when problems occur or are predicted. Service performance and availability are analyzed and both real-time and historical statuses are presented in dashboards and reports.

- Streamlined Remediation & Management – Designed for service provider and enterprise operation centers, Optanix’s Service Infrastructure Management Layer (SIML) allows IT teams to address problems across multiple sites and multiple customers quickly and easily. SIML communicates with remote environments in a secure manner and is leveraged across multiple locations and hundreds of operational instances to streamline workflows and create operational efficiencies.

The Optanix service assurance platform will be available starting in January 2019 and may be deployed and managed as a Platform as a Service (PaaS) or Managed Platform as a Service (MPaaS), or through a Remote Management Service (RMS).

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Kubernetes was not initially designed with AI's vast resource variability in mind, and the rapid rise of AI has exposed Kubernetes limitations, particularly when it comes to cost and resource efficiency. Indeed, AI workloads differ from traditional applications in that they require a staggering amount and variety of compute resources, and their consumption is far less consistent than traditional workloads ... Considering the speed of AI innovation, teams cannot afford to be bogged down by these constant infrastructure concerns. A solution is needed ...

AI is the catalyst for significant investment in data teams as enterprises require higher-quality data to power their AI applications, according to the State of Analytics Engineering Report from dbt Labs ...

Misaligned architecture can lead to business consequences, with 93% of respondents reporting negative outcomes such as service disruptions, high operational costs and security challenges ...

A Gartner analyst recently suggested that GenAI tools could create 25% time savings for network operational teams. Where might these time savings come from? How are GenAI tools helping NetOps teams today, and what other tasks might they take on in the future as models continue improving? In general, these savings come from automating or streamlining manual NetOps tasks ...

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A large majority (86%) of data management and AI decision makers cite protecting data privacy as a top concern, with 76% of respondents citing ROI on data privacy and AI initiatives across their organization, according to a new Harris Poll from Collibra ...

According to Gartner, Inc. the following six trends will shape the future of cloud over the next four years, ultimately resulting in new ways of working that are digital in nature and transformative in impact ...

2020 was the equivalent of a wedding with a top-shelf open bar. As businesses scrambled to adjust to remote work, digital transformation accelerated at breakneck speed. New software categories emerged overnight. Tech stacks ballooned with all sorts of SaaS apps solving ALL the problems — often with little oversight or long-term integration planning, and yes frequently a lot of duplicated functionality ... But now the music's faded. The lights are on. Everyone from the CIO to the CFO is checking the bill. Welcome to the Great SaaS Hangover ...

Regardless of OpenShift being a scalable and flexible software, it can be a pain to monitor since complete visibility into the underlying operations is not guaranteed ... To effectively monitor an OpenShift environment, IT administrators should focus on these five key elements and their associated metrics ...