
Optanix announced its first-ever stand-alone IT monitoring and analytics platform, enabling partners and end-users to take advantage of the company’s innovation and experience as a managed service provider for contact center, unified communications (UC), and data networks.
This new platform provides capabilities across hybrid IT infrastructures with full-stack monitoring, true root cause analysis, business service monitoring, and streamlined remediation and management.
“The Optanix Platform has been built from the ground up to deliver the highest operational efficiencies needed by the world’s largest and most complex real-time communication environments,” said Mike Crest, CEO of Optanix. “Today’s announcement shows that we’ve successfully leveraged our extensive real-world experience and patented technology to provide a next-level service assurance platform across multiple deployment options.”
New capabilities featured in this release include:
- Flexible Deployment Options – For the first time, Optanix is offering its Optanix Platform as a stand-alone solution separate from its managed services, enabling partners and end-users to deploy and manage the solution using their own IT operations teams.
- New Features for Contact Center and Unified Communications – This new release includes the addition of Smart Analytics capabilities, expanded support for Software Defined Network (SDN) and Software Defined Wide Area Networks (SD-WAN), and enhanced functionality for Optanix’s core contact center and unified communications use cases.
- Business Impact Monitoring (BIM) – The Optanix Platform provides real-time situational awareness of business services, enabling IT to prioritize and address issues quickly to limit impact to critical business processes.
- Service Infrastructure Management Layer (SIML) – Targeted at partners, SIML offers cloud-based capability that provides secure, bi-directional, multi-tenant remote access to distributed customers with streamlined workflows.
“IT operations teams are looking to ‘connect the dots’ – across their estate, across management tool silos, and most importantly, across the gap between infrastructure and the business services being supported,” said Edmond Baydian, Chief Strategy Officer at Optanix. “We created the Optanix Platform to do just that, and provide powerful, ‘full-stack’ performance and availability management for demanding contact center and unified communications deployments. Today, we’re bringing this unique service assurance solution to a new level, with enhancements targeted at both end-users and our service provider partners alike.”
Key benefits of the Optanix service assurance platform include:
- Full-Stack Detection & Monitoring – Predictively and proactively detects and prevents impending problems, automatically detects abnormalities and their potential business service impact, and detects potential and recently occurring issues that traditional platforms miss.
- True Root Cause Analysis (RCA) & Actionable Intelligence – Uses multi-perspective analysis to detect problems, find why they occurred and reduce false alarms. The workflow is optimized through its use of automation to analyze problems deeply and to take corrective actions and retest prior to creating a ticket. This increases accuracy and efficiency while reducing Mean Time to Repair (MTTR).
- Business Service Monitoring & Prioritization – Enables IT to prioritize and address issues quickly based on critical business impact by mapping IT technology to the business services it supports. This feature, known as Business Impact Monitoring (BIM), analyzes the impact when problems occur or are predicted. Service performance and availability are analyzed and both real-time and historical statuses are presented in dashboards and reports.
- Streamlined Remediation & Management – Designed for service provider and enterprise operation centers, Optanix’s Service Infrastructure Management Layer (SIML) allows IT teams to address problems across multiple sites and multiple customers quickly and easily. SIML communicates with remote environments in a secure manner and is leveraged across multiple locations and hundreds of operational instances to streamline workflows and create operational efficiencies.
The Optanix service assurance platform will be available starting in January 2019 and may be deployed and managed as a Platform as a Service (PaaS) or Managed Platform as a Service (MPaaS), or through a Remote Management Service (RMS).
The Latest
Businesses that face downtime or outages risk financial and reputational damage, as well as reducing partner, shareholder, and customer trust. One of the major challenges that enterprises face is implementing a robust business continuity plan. What's the solution? The answer may lie in disaster recovery tactics such as truly immutable storage and regular disaster recovery testing ...
IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...
Amidst the threat of cyberhacks and data breaches, companies install several security measures to keep their business safely afloat. These measures aim to protect businesses, employees, and crucial data. Yet, employees perceive them as burdensome. Frustrated with complex logins, slow access, and constant security checks, workers decide to completely bypass all security set-ups ...

In MEAN TIME TO INSIGHT Episode 13, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses hybrid multi-cloud networking strategy ...
In high-traffic environments, the sheer volume and unpredictable nature of network incidents can quickly overwhelm even the most skilled teams, hindering their ability to react swiftly and effectively, potentially impacting service availability and overall business performance. This is where closed-loop remediation comes into the picture: an IT management concept designed to address the escalating complexity of modern networks ...
In 2025, enterprise workflows are undergoing a seismic shift. Propelled by breakthroughs in generative AI (GenAI), large language models (LLMs), and natural language processing (NLP), a new paradigm is emerging — agentic AI. This technology is not just automating tasks; it's reimagining how organizations make decisions, engage customers, and operate at scale ...
In the early days of the cloud revolution, business leaders perceived cloud services as a means of sidelining IT organizations. IT was too slow, too expensive, or incapable of supporting new technologies. With a team of developers, line of business managers could deploy new applications and services in the cloud. IT has been fighting to retake control ever since. Today, IT is back in the driver's seat, according to new research by Enterprise Management Associates (EMA) ...
In today's fast-paced and increasingly complex network environments, Network Operations Centers (NOCs) are the backbone of ensuring continuous uptime, smooth service delivery, and rapid issue resolution. However, the challenges faced by NOC teams are only growing. In a recent study, 78% state network complexity has grown significantly over the last few years while 84% regularly learn about network issues from users. It is imperative we adopt a new approach to managing today's network experiences ...

From growing reliance on FinOps teams to the increasing attention on artificial intelligence (AI), and software licensing, the Flexera 2025 State of the Cloud Report digs into how organizations are improving cloud spend efficiency, while tackling the complexities of emerging technologies ...
Today, organizations are generating and processing more data than ever before. From training AI models to running complex analytics, massive datasets have become the backbone of innovation. However, as businesses embrace the cloud for its scalability and flexibility, a new challenge arises: managing the soaring costs of storing and processing this data ...