Organizations Struggle to Build and Maintain Real-Time Edge Messaging Infrastructure
June 14, 2022

Matthew O'Riordan

Share this

Managing downtime, scalability, integration, and necessary resources are just a few reasons enterprises are discovering that real-time edge messaging systems they build in house are slowing down digital projects. It's why many are looking toward a platform-as-a-service (PaaS) to keep up with customer demand.

Findings from the 2022 State of Edge Messaging Report from Ably and Coleman Parkes Research — based on a survey of 500 US and UK engineering leaders — show that most organizations (65%) that have built edge messaging capabilities in house have experienced an outage or significant downtime in the last 12-18 months.

Consumers demand real-time information such as live chat, order delivery tracking, and document collaboration. They expect to flip a switch and have real-time, reliable information in hand. The applications for real-time edge messaging are endless, from live sports to the service industry, but in all areas, enterprises will have to prioritize its functionality to maintain the consumer experience.

Most of the current in-house real-time messaging services simply aren't cutting it. Though most organizations (89%) agree that this capability will serve as a competitive advantage in the future, many have found the reality of the infrastructure to be less than manageable.

Time-Consuming, Resource-Intensive

More than half of respondents (53%) said completing an infrastructure project took 3.5 months longer than expected, and 52% said it took 10.2 "person-months" to build infrastructure in house. The main challenges cited were project costs (46%), development time overrun/late project delivery (41%), and the overall solution being too difficult to use or update (38%).

Costly to Build, Expensive to Maintain

In addition to being time-consuming, the infrastructure to support live and collaborative experiences can be costly to build and very expensive to maintain. According to survey respondents, more than half (55%) of all self-built real-time data platforms require $100,000 to $200,000 a year in upkeep. And 46% of respondents said the cost of the overall project is a significant challenge.

Moving to PaaS

For most organizations, the challenges of edge messaging infrastructure will only increase with demand and compound technical debt. As a result, many see the benefits of switching to a PaaS. Utilizing a managed service provider over shifting in-house resources would boost user experience, improve the scalability necessary to deliver new experiences and capabilities, and enable organizations to shift engineering bandwidth back to core product work. A majority (60%) say switching would create a more stable and dependable infrastructure, while over half (56%) say it would reduce risk when scaling infrastructure.

Delivering these shared live and collaborative experiences will separate business winners from the rest. If organizations fail to find ways to simplify and speed up these experiences, they'll drag down digital transformation at the precise time it needs to accelerate. Without a reliable PaaS to manage real-time edge messaging, enterprises risk being left in the digital past as the world moves toward more collaborative and shared global experiences.

Matthew O'Riordan is CEO and Co-Founder of Ably
Share this

The Latest

September 27, 2022

Users have high expectations around applications — quick loading times, look and feel visually advanced, with feature-rich content, video streaming, and multimedia capabilities — all of these devour network bandwidth. With millions of users accessing applications and mobile apps from multiple devices, most companies today generate seemingly unmanageable volumes of data and traffic on their networks ...

September 26, 2022

In Italy, it is customary to treat wine as part of the meal ... Too often, testing is treated with the same reverence as the post-meal task of loading the dishwasher, when it should be treated like an elegant wine pairing ...

September 23, 2022

In order to properly sort through all monitoring noise and identify true problems, their causes, and to prioritize them for response by the IT team, they have created and built a revolutionary new system using a meta-cognitive model ...

September 22, 2022

As we shift further into a digital-first world, where having a reliable online experience becomes more essential, Site Reliability Engineers remain in-demand among organizations of all sizes ... This diverse set of skills and values can be difficult to interview for. In this blog, we'll get you started with some example questions and processes to find your ideal SRE ...

September 21, 2022

US government agencies are bringing more of their employees back into the office and implementing hybrid work schedules, but federal workers are worried that their agencies' IT architectures aren't built to handle the "new normal." They fear that the reactive, manual methods used by the current systems in dealing with user, IT architecture and application problems will degrade the user experience and negatively affect productivity. In fact, according to a recent survey, many federal employees are concerned that they won't work as effectively back in the office as they did at home ...

September 20, 2022

Users today expect a seamless, uninterrupted experience when interacting with their web and mobile apps. Their expectations have continued to grow in tandem with their appetite for new features and consistent updates. Mobile apps have responded by increasing their release cadence by up to 40%, releasing a new full version of their app every 4-5 days, as determined in this year's SmartBear State of Software Quality | Application Stability Index report ...

September 19, 2022

In this second part of the blog series, we look at how adopting AIOps capabilities can drive business value for an organization ...

September 16, 2022

ITOPS and DevOps is in the midst of a surge of innovation. New devices and new systems are appearing at an unprecedented rate. There are many drivers of this phenomenon, from virtualization and containerization of applications and services to the need for improved security and the proliferation of 5G and IOT devices. The interconnectedness and the interdependencies of these technologies also greatly increase systems complexity and therefore increase the sheer volume of things that need to be integrated, monitored, and maintained ...

September 15, 2022

IT talent acquisition challenges are now heavily influencing technology investment decisions, according to new research from Salesforce's MuleSoft. The 2022 IT Leaders Pulse Report reveals that almost three quarters (73%) of senior IT leaders agree that acquiring IT talent has never been harder, and nearly all (98%) respondents say attracting IT talent influences their organization's technology investment choices ...

September 14, 2022

The findings of the 2022 Observability Forecast offer a detailed view of how this practice is shaping engineering and the technologies of the future. Here are 10 key takeaways from the forecast ...