Organizations Struggle to Build and Maintain Real-Time Edge Messaging Infrastructure
June 14, 2022

Matthew O'Riordan

Share this

Managing downtime, scalability, integration, and necessary resources are just a few reasons enterprises are discovering that real-time edge messaging systems they build in house are slowing down digital projects. It's why many are looking toward a platform-as-a-service (PaaS) to keep up with customer demand.

Findings from the 2022 State of Edge Messaging Report from Ably and Coleman Parkes Research — based on a survey of 500 US and UK engineering leaders — show that most organizations (65%) that have built edge messaging capabilities in house have experienced an outage or significant downtime in the last 12-18 months.

Consumers demand real-time information such as live chat, order delivery tracking, and document collaboration. They expect to flip a switch and have real-time, reliable information in hand. The applications for real-time edge messaging are endless, from live sports to the service industry, but in all areas, enterprises will have to prioritize its functionality to maintain the consumer experience.

Most of the current in-house real-time messaging services simply aren't cutting it. Though most organizations (89%) agree that this capability will serve as a competitive advantage in the future, many have found the reality of the infrastructure to be less than manageable.

Time-Consuming, Resource-Intensive

More than half of respondents (53%) said completing an infrastructure project took 3.5 months longer than expected, and 52% said it took 10.2 "person-months" to build infrastructure in house. The main challenges cited were project costs (46%), development time overrun/late project delivery (41%), and the overall solution being too difficult to use or update (38%).

Costly to Build, Expensive to Maintain

In addition to being time-consuming, the infrastructure to support live and collaborative experiences can be costly to build and very expensive to maintain. According to survey respondents, more than half (55%) of all self-built real-time data platforms require $100,000 to $200,000 a year in upkeep. And 46% of respondents said the cost of the overall project is a significant challenge.

Moving to PaaS

For most organizations, the challenges of edge messaging infrastructure will only increase with demand and compound technical debt. As a result, many see the benefits of switching to a PaaS. Utilizing a managed service provider over shifting in-house resources would boost user experience, improve the scalability necessary to deliver new experiences and capabilities, and enable organizations to shift engineering bandwidth back to core product work. A majority (60%) say switching would create a more stable and dependable infrastructure, while over half (56%) say it would reduce risk when scaling infrastructure.

Delivering these shared live and collaborative experiences will separate business winners from the rest. If organizations fail to find ways to simplify and speed up these experiences, they'll drag down digital transformation at the precise time it needs to accelerate. Without a reliable PaaS to manage real-time edge messaging, enterprises risk being left in the digital past as the world moves toward more collaborative and shared global experiences.

Matthew O'Riordan is CEO and Co-Founder of Ably
Share this

The Latest

February 06, 2023

This year 2023, at a macro level we are moving from an inflation economy to a recession and uncertain economy and the general theme is certainly going to be "Doing More with Less" and "Customer Experience is the King." Let us examine what trends and technologies will play a lending hand in these circumstances ...

February 02, 2023

As organizations continue to adapt to a post-pandemic surge in cloud-based productivity, the 2023 State of the Network report from Viavi Solutions details how end-user awareness remains critical and explores the benefits — and challenges — of cloud and off-premises network modernization initiatives ...

February 01, 2023

In the network engineering world, many teams have yet to realize the immense benefit real-time collaboration tools can bring to a successful automation strategy. By integrating a collaboration platform into a network automation strategy — and taking advantage of being able to share responses, files, videos and even links to applications and device statuses — network teams can leverage these tools to manage, monitor and update their networks in real time, and improve the ways in which they manage their networks ...

January 31, 2023

A recent study revealed only an alarming 5% of IT decision makers who report having complete visibility into employee adoption and usage of company-issued applications, demonstrating they are often unknowingly careless when it comes to software investments that can ultimately be costly in terms of time and resources ...

January 30, 2023

Everyone has visibility into their multi-cloud networking environment, but only some are happy with what they see. Unfortunately, this continues a trend. According to EMA's latest research, most network teams have some end-to-end visibility across their multi-cloud networks. Still, only 23.6% are fully satisfied with their multi-cloud network monitoring and troubleshooting capabilities ...

January 26, 2023

As enterprises work to implement or improve their observability practices, tool sprawl is a very real phenomenon ... Tool sprawl can and does happen all across the organization. In this post, though, we'll focus specifically on how and why observability efforts often result in tool sprawl, some of the possible negative consequences of that sprawl, and we'll offer some advice on how to reduce or even avoid sprawl ...

January 25, 2023

As companies generate more data across their network footprints, they need network observability tools to help find meaning in that data for better decision-making and problem solving. It seems many companies believe that adding more tools leads to better and faster insights ... And yet, observability tools aren't meeting many companies' needs. In fact, adding more tools introduces new challenges ...

January 24, 2023

Driven by the need to create scalable, faster, and more agile systems, businesses are adopting cloud native approaches. But cloud native environments also come with an explosion of data and complexity that makes it harder for businesses to detect and remediate issues before everything comes to a screeching halt. Observability, if done right, can make it easier to mitigate these challenges and remediate incidents before they become major customer-impacting problems ...

January 23, 2023

The spiraling cost of energy is forcing public cloud providers to raise their prices significantly. A recent report by Canalys predicted that public cloud prices will jump by around 20% in the US and more than 30% in Europe in 2023. These steep price increases will test the conventional wisdom that moving to the cloud is a cheap computing alternative ...

January 19, 2023

Despite strong interest over the past decade, the actual investment in DX has been recent. While 100% of enterprises are now engaged with DX in some way, most (77%) have begun their DX journey within the past two years. And most are early stage, with a fourth (24%) at the discussion stage and half (49%) currently transforming. Only 27% say they have finished their DX efforts ...