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PagerDuty Announces New Release

PagerDuty announced new enhancements to the PagerDuty Operations Cloud to save money, improve operational efficiency, and maximize uptime while minimizing the disruption and distraction of critical incidents.

The enhancements to PagerDuty’s platform not only decrease noise, reduce toil, and automate manual work so teams can focus on innovation, they enable digital operations teams to standardize flexible, automatic incident management on the most resilient digital operations platform in the market.

"Businesses today need PagerDuty's Operations Cloud – a single, integrated platform for action that improves productivity and efficiency, increases availability, and reduces incident duration while delivering intelligent automation to give teams freedom to innovate," said Sean Scott, Chief Product Development Officer at PagerDuty. "In the current environment, companies need to control costs and consolidate software. This can result in significant change to production environments. PagerDuty protects your production environment and gives you peace of mind that your service levels will hold if incidents do occur, keeping your customers happy."

Highlights from the latest PagerDuty release includes the following features:

Integrated Customer-facing PagerDuty Status Pages: Decrease support volumes and reduce context switching between separate tools by keeping customers, partners, and stakeholders aware of services status, in real-time

With PagerDuty Status Pages, when an incident occurs, users will be able to proactively and securely communicate real-time operational updates with customers directly from the PagerDuty Operations Cloud platform, as well as leverage their preferred audience-specific communication service. Use PagerDuty Status Pages to improve customer experience, reduce the burden on support teams, and eliminate the need to maintain separate status page infrastructure.

More Flexible Incident Workflows: Drive down incident cost and resolution time while reducing the risk of manual errors by automating incident response processes

Flexible Incident Workflows mean that teams can automate tailored workflows triggered by the type of incidents they manage, including a robust list of incident actions depending on urgency, status, and priority. For example, users can customize a major incident workflow that automatically opens a conference bridge, adds responders, and starts an incident-specific Slack channel to lessen cognitive load on response teams and keep all stakeholders aligned, ensuring best practices when seconds matter.

Configurable AIOps-powered Alert Grouping: Take hours of engineering time back and improve productivity by reducing system noise with more granular and precise time windows to intelligently group alerts

PagerDuty’s AIOps-powered Intelligent Alert Grouping now offers configurable time windows that let users further reduce alert noise in their environment. A sample of our Early Access program shows that teams using this feature see up to a 45% improvement in the average compression rate on their noisiest services in a matter of weeks. To help customers get started quickly, PagerDuty’s machine learning engine will calculate and recommend the ideal time window for a specific service.

Custom Fields on Incidents for Improved Relevance and Ease of Use: Resolve any kind of operations incident faster and eliminate time wasted by jumping between systems

To provide responders the right information in the right places, Custom Fields on Incidents now offer the flexibility to tailor fields within PagerDuty to include use case-specific contextual information. Teams will be able to aggregate data from systems of record across the enterprise and create a 360-degree view of the incident. For customers using PagerDuty to manage incidents across business functions, Custom Fields on Incidents makes PagerDuty more accessible across a range of use cases, including HR, legal, and other domains. Delivering Custom Fields on Incidents is a major step forward in making the PagerDuty Operations Cloud more valuable to operations teams beyond engineering and IT.

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PagerDuty Announces New Release

PagerDuty announced new enhancements to the PagerDuty Operations Cloud to save money, improve operational efficiency, and maximize uptime while minimizing the disruption and distraction of critical incidents.

The enhancements to PagerDuty’s platform not only decrease noise, reduce toil, and automate manual work so teams can focus on innovation, they enable digital operations teams to standardize flexible, automatic incident management on the most resilient digital operations platform in the market.

"Businesses today need PagerDuty's Operations Cloud – a single, integrated platform for action that improves productivity and efficiency, increases availability, and reduces incident duration while delivering intelligent automation to give teams freedom to innovate," said Sean Scott, Chief Product Development Officer at PagerDuty. "In the current environment, companies need to control costs and consolidate software. This can result in significant change to production environments. PagerDuty protects your production environment and gives you peace of mind that your service levels will hold if incidents do occur, keeping your customers happy."

Highlights from the latest PagerDuty release includes the following features:

Integrated Customer-facing PagerDuty Status Pages: Decrease support volumes and reduce context switching between separate tools by keeping customers, partners, and stakeholders aware of services status, in real-time

With PagerDuty Status Pages, when an incident occurs, users will be able to proactively and securely communicate real-time operational updates with customers directly from the PagerDuty Operations Cloud platform, as well as leverage their preferred audience-specific communication service. Use PagerDuty Status Pages to improve customer experience, reduce the burden on support teams, and eliminate the need to maintain separate status page infrastructure.

More Flexible Incident Workflows: Drive down incident cost and resolution time while reducing the risk of manual errors by automating incident response processes

Flexible Incident Workflows mean that teams can automate tailored workflows triggered by the type of incidents they manage, including a robust list of incident actions depending on urgency, status, and priority. For example, users can customize a major incident workflow that automatically opens a conference bridge, adds responders, and starts an incident-specific Slack channel to lessen cognitive load on response teams and keep all stakeholders aligned, ensuring best practices when seconds matter.

Configurable AIOps-powered Alert Grouping: Take hours of engineering time back and improve productivity by reducing system noise with more granular and precise time windows to intelligently group alerts

PagerDuty’s AIOps-powered Intelligent Alert Grouping now offers configurable time windows that let users further reduce alert noise in their environment. A sample of our Early Access program shows that teams using this feature see up to a 45% improvement in the average compression rate on their noisiest services in a matter of weeks. To help customers get started quickly, PagerDuty’s machine learning engine will calculate and recommend the ideal time window for a specific service.

Custom Fields on Incidents for Improved Relevance and Ease of Use: Resolve any kind of operations incident faster and eliminate time wasted by jumping between systems

To provide responders the right information in the right places, Custom Fields on Incidents now offer the flexibility to tailor fields within PagerDuty to include use case-specific contextual information. Teams will be able to aggregate data from systems of record across the enterprise and create a 360-degree view of the incident. For customers using PagerDuty to manage incidents across business functions, Custom Fields on Incidents makes PagerDuty more accessible across a range of use cases, including HR, legal, and other domains. Delivering Custom Fields on Incidents is a major step forward in making the PagerDuty Operations Cloud more valuable to operations teams beyond engineering and IT.

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According to Auvik's 2025 IT Trends Report, 60% of IT professionals feel at least moderately burned out on the job, with 43% stating that their workload is contributing to work stress. At the same time, many IT professionals are naming AI and machine learning as key areas they'd most like to upskill ...

Businesses that face downtime or outages risk financial and reputational damage, as well as reducing partner, shareholder, and customer trust. One of the major challenges that enterprises face is implementing a robust business continuity plan. What's the solution? The answer may lie in disaster recovery tactics such as truly immutable storage and regular disaster recovery testing ...

IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...

Amidst the threat of cyberhacks and data breaches, companies install several security measures to keep their business safely afloat. These measures aim to protect businesses, employees, and crucial data. Yet, employees perceive them as burdensome. Frustrated with complex logins, slow access, and constant security checks, workers decide to completely bypass all security set-ups ...

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In MEAN TIME TO INSIGHT Episode 13, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses hybrid multi-cloud networking strategy ... 

In high-traffic environments, the sheer volume and unpredictable nature of network incidents can quickly overwhelm even the most skilled teams, hindering their ability to react swiftly and effectively, potentially impacting service availability and overall business performance. This is where closed-loop remediation comes into the picture: an IT management concept designed to address the escalating complexity of modern networks ...

In 2025, enterprise workflows are undergoing a seismic shift. Propelled by breakthroughs in generative AI (GenAI), large language models (LLMs), and natural language processing (NLP), a new paradigm is emerging — agentic AI. This technology is not just automating tasks; it's reimagining how organizations make decisions, engage customers, and operate at scale ...

In the early days of the cloud revolution, business leaders perceived cloud services as a means of sidelining IT organizations. IT was too slow, too expensive, or incapable of supporting new technologies. With a team of developers, line of business managers could deploy new applications and services in the cloud. IT has been fighting to retake control ever since. Today, IT is back in the driver's seat, according to new research by Enterprise Management Associates (EMA) ...

In today's fast-paced and increasingly complex network environments, Network Operations Centers (NOCs) are the backbone of ensuring continuous uptime, smooth service delivery, and rapid issue resolution. However, the challenges faced by NOC teams are only growing. In a recent study, 78% state network complexity has grown significantly over the last few years while 84% regularly learn about network issues from users. It is imperative we adopt a new approach to managing today's network experiences ...

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From growing reliance on FinOps teams to the increasing attention on artificial intelligence (AI), and software licensing, the Flexera 2025 State of the Cloud Report digs into how organizations are improving cloud spend efficiency, while tackling the complexities of emerging technologies ...