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Preventing Outages During the Holiday Shopping Season

Michael Butt

The most destructive root cause of 75 percent of outages during big online events like Black Friday and Cyber Monday are unplanned configuration changes to a system – when IT and Ops teams find something they think might cause a problem and try to fix it immediately, unintentionally creating a much bigger issue for the web or mobile site.


The following are BigPanda's top recommendations for preventing outages during throughout the entire holiday shopping season:

- Identify the systems that are mission critical to your business. Many companies don't and try to treat their entire system as business critical – and this is a mistake. 

- Have a bulletproof plan for your critical services. Once you've identified what your critical services are, know how to keep them up with a bulletproof plan for them. For instance, if Amazon checkout goes down – you need a disaster and recovery plan for this. But if the Recommendation Engine has problems, this is not at the same level of criticality. 

- Tier your services. Having 3-5 tiers makes prioritization and response much easier, quicker and more effective when there is a problem. And make sure you have a backup and failover plan for the highest tier of your services. 

- You don't need failover for everything. IT and Ops teams who try to have failover for everything often discover that they don't have it ready for anything. 

- Don't become overly focused on the components of infrastructure. Make sure you are spending more time and focus on your services. 

- Make sure you have planned for load capacity. Not planning for the sheer volume of people visiting your web or mobile site accounts for 25 percent of outages during big online events. 

- Use a tool that allows you to consolidate your IT data. Implementing an alert correlation platform allows IT and Ops teams to separate signal from noise and focus more on the customer experience by providing a consolidated view of their IT alert data. This allows them to stop being reactive firefighters and become proactive before an issue has the chance to affect the customer.

Michael Butt is Director of Product Marketing at BigPanda.

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Preventing Outages During the Holiday Shopping Season

Michael Butt

The most destructive root cause of 75 percent of outages during big online events like Black Friday and Cyber Monday are unplanned configuration changes to a system – when IT and Ops teams find something they think might cause a problem and try to fix it immediately, unintentionally creating a much bigger issue for the web or mobile site.


The following are BigPanda's top recommendations for preventing outages during throughout the entire holiday shopping season:

- Identify the systems that are mission critical to your business. Many companies don't and try to treat their entire system as business critical – and this is a mistake. 

- Have a bulletproof plan for your critical services. Once you've identified what your critical services are, know how to keep them up with a bulletproof plan for them. For instance, if Amazon checkout goes down – you need a disaster and recovery plan for this. But if the Recommendation Engine has problems, this is not at the same level of criticality. 

- Tier your services. Having 3-5 tiers makes prioritization and response much easier, quicker and more effective when there is a problem. And make sure you have a backup and failover plan for the highest tier of your services. 

- You don't need failover for everything. IT and Ops teams who try to have failover for everything often discover that they don't have it ready for anything. 

- Don't become overly focused on the components of infrastructure. Make sure you are spending more time and focus on your services. 

- Make sure you have planned for load capacity. Not planning for the sheer volume of people visiting your web or mobile site accounts for 25 percent of outages during big online events. 

- Use a tool that allows you to consolidate your IT data. Implementing an alert correlation platform allows IT and Ops teams to separate signal from noise and focus more on the customer experience by providing a consolidated view of their IT alert data. This allows them to stop being reactive firefighters and become proactive before an issue has the chance to affect the customer.

Michael Butt is Director of Product Marketing at BigPanda.

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According to Auvik's 2025 IT Trends Report, 60% of IT professionals feel at least moderately burned out on the job, with 43% stating that their workload is contributing to work stress. At the same time, many IT professionals are naming AI and machine learning as key areas they'd most like to upskill ...

Businesses that face downtime or outages risk financial and reputational damage, as well as reducing partner, shareholder, and customer trust. One of the major challenges that enterprises face is implementing a robust business continuity plan. What's the solution? The answer may lie in disaster recovery tactics such as truly immutable storage and regular disaster recovery testing ...

IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...

Amidst the threat of cyberhacks and data breaches, companies install several security measures to keep their business safely afloat. These measures aim to protect businesses, employees, and crucial data. Yet, employees perceive them as burdensome. Frustrated with complex logins, slow access, and constant security checks, workers decide to completely bypass all security set-ups ...

Image
Cloudbrink's Personal SASE services provide last-mile acceleration and reduction in latency

In MEAN TIME TO INSIGHT Episode 13, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses hybrid multi-cloud networking strategy ... 

In high-traffic environments, the sheer volume and unpredictable nature of network incidents can quickly overwhelm even the most skilled teams, hindering their ability to react swiftly and effectively, potentially impacting service availability and overall business performance. This is where closed-loop remediation comes into the picture: an IT management concept designed to address the escalating complexity of modern networks ...

In 2025, enterprise workflows are undergoing a seismic shift. Propelled by breakthroughs in generative AI (GenAI), large language models (LLMs), and natural language processing (NLP), a new paradigm is emerging — agentic AI. This technology is not just automating tasks; it's reimagining how organizations make decisions, engage customers, and operate at scale ...

In the early days of the cloud revolution, business leaders perceived cloud services as a means of sidelining IT organizations. IT was too slow, too expensive, or incapable of supporting new technologies. With a team of developers, line of business managers could deploy new applications and services in the cloud. IT has been fighting to retake control ever since. Today, IT is back in the driver's seat, according to new research by Enterprise Management Associates (EMA) ...

In today's fast-paced and increasingly complex network environments, Network Operations Centers (NOCs) are the backbone of ensuring continuous uptime, smooth service delivery, and rapid issue resolution. However, the challenges faced by NOC teams are only growing. In a recent study, 78% state network complexity has grown significantly over the last few years while 84% regularly learn about network issues from users. It is imperative we adopt a new approach to managing today's network experiences ...

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