Quest Software Acquires BlueFolder
February 16, 2012
Share this

Quest Software has acquired BlueFolder, Inc., a provider of field and professional service management solutions.

With this acquisition, Quest will offer the first end-to-end managed service provider (MSP) business management solution that will provide robust, remote monitoring and management (RMM) functionality paired with a professional services automation (PSA) system. The acquisition represents an expansion of the functionality and value of PacketTrap MSP, arming MSPs with a solution that can improve business operations and profitability.

PacketTrap MSP delivers affordable enterprise-class remote server, application and network management for MSPs and IT solutions providers to use across customer environments. By integrating BlueFolder PSA functionality, the combined MSP business management solution will be the first of its kind to integrate core functionalities of the two types of technology platforms MSPs need to deliver valuable services and differentiated support to customers.

“By integrating PacketTrap MSP with BlueFolder’s solution, we will deliver managed service providers a seamless and complete platform that they can leverage to enhance their service level offerings while improving customer satisfaction,” said Mike Byrne, Director of MSP Network Management Division, Quest Software. “This combination of technology is exactly what MSPs need to improve efficiency and profitability to grow their businesses. We now have an opportunity to deepen our relationships with MSPs and IT solution providers by becoming a strategic technology partner.”

Quest will reveal its new product offerings in the first quarter of 2012 with an updated version of PacketTrap MSP, making stand-alone RMM or PSA products as well as the integrated business management solution available to MSPs.

“For years we’ve invested in the BlueFolder service management software and delivery model to meet MSP needs for business management tools,” said Marc Fey, President and CEO, BlueFolder. “These tools combined with a market-leading remote monitoring and management functionality from PacketTrap MSP represent the first truly integrated business management platform.”

The acquisition closed on February 15, 2012. Quest did not disclose financial details.

Share this

The Latest

November 24, 2020

Shoppers are heading into Black Friday with high expectations for digital experiences and are only willing to experience a service interruption of five minutes or less to get the best deal, according to the 2020 Black Friday and Cyber Monday eCommerce Trends Study, from xMatters ...

November 23, 2020

Digital Experience Monitoring (DEM) has become significant to businesses more than ever. Global events like Covid continue to disrupt best practices within IT to support business. The pandemic has already forced millions of employees to WFH and adopt a hybrid workspace. Network connectivity and cloud application issues in these environments will continue to impact productivity and slow progress. Even so, transparent migration and deployment of on-premise workloads across multi-cloud providers, by their very nature are complex ...

November 20, 2020

APMdigest posed the following question to the IT Operations community: How should ITOps adapt to the new normal? In response, industry experts offered their best recommendations for how ITOps can adapt to this new remote work environment. Part 5, the final installment in the series, covers open source and emerging technologies ...

November 19, 2020

APMdigest posed the following question to the IT Operations community: How should ITOps adapt to the new normal? In response, industry experts offered their best recommendations for how ITOps can adapt to this new remote work environment. Part 4 covers monitoring and visibility ...

November 18, 2020

APMdigest posed the following question to the IT Operations community: How should ITOps adapt to the new normal? In response, industry experts offered their best recommendations for how ITOps can adapt to this new remote work environment. Part 3 covers automation ...

November 17, 2020

APMdigest posed the following question to the IT Operations community: How should ITOps adapt to the new normal? In response, industry experts offered their best recommendations for how ITOps can adapt to this new remote work environment. Part 2 covers communication and collaboration ...

November 16, 2020

The "New Normal" in IT — the fact that most IT Operations personnel work from home (WFH) today — is here to stay. What started out as a reaction to the COVID-19 pandemic is now a way of life. Many experts agree that IT teams will not be going back to the office any time soon, even if the public health concerns are abated. How should ITOPs adapt to the new normal? That is the question APMdigest posed to the IT industry. ITOps experts — from analysts and consultants to the top vendors — offer their best recommendations for how ITOps can react to this new environment ...

November 12, 2020

The pandemic effectively "shocked" enterprises into pushing the gas on tech initiatives that, on the one hand, support a more flexible, decentralized workforce, but that were by-and-large already on the roadmap, regardless of whether businesses had been planning to support widespread work-from-home or not ...

November 10, 2020

Maintaining call quality with Microsoft Teams is a process, not a onetime event. Network engineers and Microsoft Teams application owners need to be vigilant in preserving optimal call quality to ensure audio, video, and screen-sharing always remain satisfactory for end-users. In this blog, we cover how the Microsoft Teams Call Quality Dashboard (CQD) combined with the audio/video synthetic transaction monitoring improves this maintenance process ...

November 09, 2020

For IT teams, catching errors in applications before they become detrimental to a project is critical. Wouldn't it be nice if there was someone standing over your shoulder, letting you know exactly when, where, and what the issue is so you can correct it immediately? Luckily, there are both application performance management (APM) and application stability management (ASM) solutions available that can do this for you, flagging errors in both the deployment and development stages of applications, before they can create larger issues down the line ...