Quest Software has acquired BlueFolder, Inc., a provider of field and professional service management solutions.
With this acquisition, Quest will offer the first end-to-end managed service provider (MSP) business management solution that will provide robust, remote monitoring and management (RMM) functionality paired with a professional services automation (PSA) system. The acquisition represents an expansion of the functionality and value of PacketTrap MSP, arming MSPs with a solution that can improve business operations and profitability.
PacketTrap MSP delivers affordable enterprise-class remote server, application and network management for MSPs and IT solutions providers to use across customer environments. By integrating BlueFolder PSA functionality, the combined MSP business management solution will be the first of its kind to integrate core functionalities of the two types of technology platforms MSPs need to deliver valuable services and differentiated support to customers.
“By integrating PacketTrap MSP with BlueFolder’s solution, we will deliver managed service providers a seamless and complete platform that they can leverage to enhance their service level offerings while improving customer satisfaction,” said Mike Byrne, Director of MSP Network Management Division, Quest Software. “This combination of technology is exactly what MSPs need to improve efficiency and profitability to grow their businesses. We now have an opportunity to deepen our relationships with MSPs and IT solution providers by becoming a strategic technology partner.”
Quest will reveal its new product offerings in the first quarter of 2012 with an updated version of PacketTrap MSP, making stand-alone RMM or PSA products as well as the integrated business management solution available to MSPs.
“For years we’ve invested in the BlueFolder service management software and delivery model to meet MSP needs for business management tools,” said Marc Fey, President and CEO, BlueFolder. “These tools combined with a market-leading remote monitoring and management functionality from PacketTrap MSP represent the first truly integrated business management platform.”
The acquisition closed on February 15, 2012. Quest did not disclose financial details.
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