Rapid Tech Expansion Creates Chaos for the Majority of Businesses

A vast majority (89%) of organizations have rapidly expanded their technology in the past few years and three quarters (76%) say it's brought with it increased "chaos" that they have to manage, according to Situation Report 2024: Managing Technology Chaos from Software AG.

This makes governance efforts more complex, organizations less agile and can harm core activities including service delivery and productivity.


Source: Software AG

Dr Stefan Sigg, Chief Product Officer at Software AG, said, "The complexity that organizations face in today's world of disruption, risk and rapid technology change is greater than ever. It's difficult to get a grip on all of this and be a successful organization. We see our customers overcoming these challenges by finding the right tools to manage this technology related disorder. What those tools are depends on how the challenges manifest — but there is an answer out there. And for those that find it, they can become more competitive, more efficient, and more resilient."

The three types of chaos identified as part of this research are:

■ Operational Chaos — where a maze of different processes and systems slow down, duplicate or disrupt day-to-day operations. Overcoming these operational barriers allows organizations to be more competitive, better controlled and more agile. Operational resilience is the prize for organizations that can manage operational chaos.

■ Chaos of Connectivity — where the expansion of systems is done without a plan to properly connect them together. Overcoming this lack of connectivity allows organizations to become more productive, agile, and better governed.

■ IT Chaos — where the multiplication of different systems is not done in a coordinated way and technology sprawls uncontrolled and unmanaged. Overcoming this IT threat enables organizations to control costs, plan future development and increase operational resilience.

Sigg continued, "Finding the right tools to manage the portfolio is key. But we should not be just talking about managing. These technology investments are being made as part of a transformation agenda. Organizations are aiming to differentiate themselves, be innovative and grow. Technology is a critical enabler for most of those plans. Greater transparency and control over the technology landscape will better align the tech and business agendas and set these companies up for success."

Impact of expansion

■ 69% of organizations have a higher number of disparate applications/systems compared to 2 years ago.

■ 71% say that number will be higher in two years' time.

■ 70% of companies have accrued more Technical Debt in the last year.

■ Managing legacy and new systems together is increasingly complex for 44%.

Agility issues

■ 80% say the size of technology infrastructure makes it harder to be agile and/or productive.

■ The same number (80%) feel complex tech makes them slow to launch new products/services, improve experiences for customers and employees and increase revenue/profitability.

Governance issues

■ 65% feel that tech complexity makes governance issues worse.

■ 46% say difficulty moving data out of legacy systems slows down decision making.

■ 81% say that a major pain point is not having a clear view/management of all systems.

Operational issues

■ 45% say duplicate process that cause internal conflict slows down action.

■ IT and LoB are in conflict about deploying new apps in 80% of organizations.

■ 82% of organizations say Shadow IT is a problem.

Methodology: The research was conducted in November 2023, across the USA, UK and Germany.

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Rapid Tech Expansion Creates Chaos for the Majority of Businesses

A vast majority (89%) of organizations have rapidly expanded their technology in the past few years and three quarters (76%) say it's brought with it increased "chaos" that they have to manage, according to Situation Report 2024: Managing Technology Chaos from Software AG.

This makes governance efforts more complex, organizations less agile and can harm core activities including service delivery and productivity.


Source: Software AG

Dr Stefan Sigg, Chief Product Officer at Software AG, said, "The complexity that organizations face in today's world of disruption, risk and rapid technology change is greater than ever. It's difficult to get a grip on all of this and be a successful organization. We see our customers overcoming these challenges by finding the right tools to manage this technology related disorder. What those tools are depends on how the challenges manifest — but there is an answer out there. And for those that find it, they can become more competitive, more efficient, and more resilient."

The three types of chaos identified as part of this research are:

■ Operational Chaos — where a maze of different processes and systems slow down, duplicate or disrupt day-to-day operations. Overcoming these operational barriers allows organizations to be more competitive, better controlled and more agile. Operational resilience is the prize for organizations that can manage operational chaos.

■ Chaos of Connectivity — where the expansion of systems is done without a plan to properly connect them together. Overcoming this lack of connectivity allows organizations to become more productive, agile, and better governed.

■ IT Chaos — where the multiplication of different systems is not done in a coordinated way and technology sprawls uncontrolled and unmanaged. Overcoming this IT threat enables organizations to control costs, plan future development and increase operational resilience.

Sigg continued, "Finding the right tools to manage the portfolio is key. But we should not be just talking about managing. These technology investments are being made as part of a transformation agenda. Organizations are aiming to differentiate themselves, be innovative and grow. Technology is a critical enabler for most of those plans. Greater transparency and control over the technology landscape will better align the tech and business agendas and set these companies up for success."

Impact of expansion

■ 69% of organizations have a higher number of disparate applications/systems compared to 2 years ago.

■ 71% say that number will be higher in two years' time.

■ 70% of companies have accrued more Technical Debt in the last year.

■ Managing legacy and new systems together is increasingly complex for 44%.

Agility issues

■ 80% say the size of technology infrastructure makes it harder to be agile and/or productive.

■ The same number (80%) feel complex tech makes them slow to launch new products/services, improve experiences for customers and employees and increase revenue/profitability.

Governance issues

■ 65% feel that tech complexity makes governance issues worse.

■ 46% say difficulty moving data out of legacy systems slows down decision making.

■ 81% say that a major pain point is not having a clear view/management of all systems.

Operational issues

■ 45% say duplicate process that cause internal conflict slows down action.

■ IT and LoB are in conflict about deploying new apps in 80% of organizations.

■ 82% of organizations say Shadow IT is a problem.

Methodology: The research was conducted in November 2023, across the USA, UK and Germany.

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Every few years, the cybersecurity industry adopts a new buzzword. "Zero Trust" has endured longer than most — and for good reason. Its promise is simple: trust nothing by default, verify everything continuously. Yet many organizations still hesitate to implement Zero Trust Network Access (ZTNA). The problem isn't that ZTNA doesn't work. It's that it's often misunderstood ...

When Dashboards Say "Green" But Customers See Red: Why Digital Experience Still Fails at the Last Mile

For many retail brands, peak season is the annual stress test of their digital infrastructure. It's also when often technical dashboards glow green, yet customer feedback, digital experience frustration, and conversion trends tell a different story entirely. Over the past several years, we've seen the same pattern across retail, financial services, travel, and media: internal application performance metrics fail to capture the true experience of users connecting over local broadband, mobile carriers, and congested networks using multiple devices across geographies ...

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Why AI Is No Longer Optional for IT Operations

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The Changing World of Application Delivery (and why it pays to have choices)

Getting applications into the hands of those who need them quickly and securely has long been the goal of a branch of IT often referred to as End User Computing (EUC). Over recent years, the way applications (and data) have been delivered to these "users" has changed noticeably. Organizations have many more choices available to them now, and there will be more to come ... But how did we get here? Where are we going? Is this all too complicated? ...

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