Rating the Industry Players
EMA Introduces the First Business Service Management (BSM) Service Impact Radar
June 30, 2010
Pete Goldin
Share this

On the last day of June, Enterprise Management Associates (EMA) published a new report which should be of interest to any user of BSM technology – the “EMA Radar For Business Service Management: Service Impact”. Written by Dennis Drogseth, Vice President of EMA, the report is designed to help IT organizations more effectively plan for the adoption of solutions that deliver a unified view of IT service performance as it impacts business outcomes.

EMA defines BSM Service Impact as a technology market in which vendors have their deepest roots in end-to-end service monitoring with strong business impact analysis capabilities that include but are not usually limited to Service Level Management (SLM). User experience management and/or application-to-infrastructure interdependencies are also common capabilities.

The report covers 14 vendors that Drogseth calls the “BSM Service Impact elite”. These vendors are AccelOps, ASG, CA, Compuware, FireScope, HP, IBM, Interlink, Netuitive, Novell, OPNET, OpTier, Prelert and Zyrion.

None of the vendors paid EMA to be in the report. They were all invited to go through a rigorous evaluation process, which included a lengthy questionnaire, dialog, demos, reviews and interviews with several customer deployments. Several other vendors were also invited to take part in the process but chose not to.

A Decision-Making Guide

The report is meant to be a decision-making guide, and that indicates who the BSM Service Impact Radar is written for.

“The nature of the market is not about a tool that somebody goes off and uses in the corner, it favors a more executive decision point because it is about a portfolio that allows for organizations to function more efficiently,” Drogseth explains. “And that means some thinking about what your objectives are across multiple groups. So the report is optimized for those individuals that tend to be either architects, executives or in some cases process-related experts with some service management association.”

The heart of the report is the BSM Service Impact Radar Bubble chart that illustrates how vendors cluster in terms of combined scores based on architectural and functional product strengths vs. cost efficiency. The “Value Leaders” had the highest scores, and are clustered in the top right of the chart. “Strong Value” companies are the next level, and they all had fairly high scores as well.

Vendors were also evaluated on “Vendor Strength” indicated by the size of the bubble on the chart, and this score was based on the vendor’s vision, strategy, financial strength and partnerships. This type of representation was chosen so that the Vendor Strength did not impact the mapping of the products on the chart, since this type of evaluation can favor larger vendors in terms of vision or financial strength.

Although the report scores the vendors, the Radar notes, “Far more important than scores, or even, strictly speaking, visual clusters, is understanding the design points of the individual vendors themselves and how they relate to your requirements in pursuing a more cohesive way to manage and align your most critical business services.”

This report is the first BSM Service Impact Radar, and Drogseth expects this to become a regular report. If not annually, published every 18 to 24 months.

The report is available free of charge for now, and more detailed profiles of each of the vendors in the report are also available from EMA for a fee.

To find out how each vendor scored, click here to read the BSM Service Impact Radar summary.

To gain more insight into the BSM Service Impact Radar, click here to read BSMdigest’s exclusive interview with Dennis Drogseth of EMA.

Share this

The Latest

February 07, 2023

Digital transformation was a universal theme in 2022. As we track changes in the enterprise architecture landscape, we observe trends that we believe will shape EA in 2023. Here are our predictions for the coming year ...

February 06, 2023

This year 2023, at a macro level we are moving from an inflation economy to a recession and uncertain economy and the general theme is certainly going to be "Doing More with Less" and "Customer Experience is the King." Let us examine what trends and technologies will play a lending hand in these circumstances ...

February 02, 2023

As organizations continue to adapt to a post-pandemic surge in cloud-based productivity, the 2023 State of the Network report from Viavi Solutions details how end-user awareness remains critical and explores the benefits — and challenges — of cloud and off-premises network modernization initiatives ...

February 01, 2023

In the network engineering world, many teams have yet to realize the immense benefit real-time collaboration tools can bring to a successful automation strategy. By integrating a collaboration platform into a network automation strategy — and taking advantage of being able to share responses, files, videos and even links to applications and device statuses — network teams can leverage these tools to manage, monitor and update their networks in real time, and improve the ways in which they manage their networks ...

January 31, 2023

A recent study revealed only an alarming 5% of IT decision makers who report having complete visibility into employee adoption and usage of company-issued applications, demonstrating they are often unknowingly careless when it comes to software investments that can ultimately be costly in terms of time and resources ...

January 30, 2023

Everyone has visibility into their multi-cloud networking environment, but only some are happy with what they see. Unfortunately, this continues a trend. According to EMA's latest research, most network teams have some end-to-end visibility across their multi-cloud networks. Still, only 23.6% are fully satisfied with their multi-cloud network monitoring and troubleshooting capabilities ...

January 26, 2023

As enterprises work to implement or improve their observability practices, tool sprawl is a very real phenomenon ... Tool sprawl can and does happen all across the organization. In this post, though, we'll focus specifically on how and why observability efforts often result in tool sprawl, some of the possible negative consequences of that sprawl, and we'll offer some advice on how to reduce or even avoid sprawl ...

January 25, 2023

As companies generate more data across their network footprints, they need network observability tools to help find meaning in that data for better decision-making and problem solving. It seems many companies believe that adding more tools leads to better and faster insights ... And yet, observability tools aren't meeting many companies' needs. In fact, adding more tools introduces new challenges ...

January 24, 2023

Driven by the need to create scalable, faster, and more agile systems, businesses are adopting cloud native approaches. But cloud native environments also come with an explosion of data and complexity that makes it harder for businesses to detect and remediate issues before everything comes to a screeching halt. Observability, if done right, can make it easier to mitigate these challenges and remediate incidents before they become major customer-impacting problems ...

January 23, 2023

The spiraling cost of energy is forcing public cloud providers to raise their prices significantly. A recent report by Canalys predicted that public cloud prices will jump by around 20% in the US and more than 30% in Europe in 2023. These steep price increases will test the conventional wisdom that moving to the cloud is a cheap computing alternative ...