Rating the Industry Players
EMA Introduces the First Business Service Management (BSM) Service Impact Radar
June 30, 2010
Pete Goldin
Share this

On the last day of June, Enterprise Management Associates (EMA) published a new report which should be of interest to any user of BSM technology – the “EMA Radar For Business Service Management: Service Impact”. Written by Dennis Drogseth, Vice President of EMA, the report is designed to help IT organizations more effectively plan for the adoption of solutions that deliver a unified view of IT service performance as it impacts business outcomes.

EMA defines BSM Service Impact as a technology market in which vendors have their deepest roots in end-to-end service monitoring with strong business impact analysis capabilities that include but are not usually limited to Service Level Management (SLM). User experience management and/or application-to-infrastructure interdependencies are also common capabilities.

The report covers 14 vendors that Drogseth calls the “BSM Service Impact elite”. These vendors are AccelOps, ASG, CA, Compuware, FireScope, HP, IBM, Interlink, Netuitive, Novell, OPNET, OpTier, Prelert and Zyrion.

None of the vendors paid EMA to be in the report. They were all invited to go through a rigorous evaluation process, which included a lengthy questionnaire, dialog, demos, reviews and interviews with several customer deployments. Several other vendors were also invited to take part in the process but chose not to.

A Decision-Making Guide

The report is meant to be a decision-making guide, and that indicates who the BSM Service Impact Radar is written for.

“The nature of the market is not about a tool that somebody goes off and uses in the corner, it favors a more executive decision point because it is about a portfolio that allows for organizations to function more efficiently,” Drogseth explains. “And that means some thinking about what your objectives are across multiple groups. So the report is optimized for those individuals that tend to be either architects, executives or in some cases process-related experts with some service management association.”

The heart of the report is the BSM Service Impact Radar Bubble chart that illustrates how vendors cluster in terms of combined scores based on architectural and functional product strengths vs. cost efficiency. The “Value Leaders” had the highest scores, and are clustered in the top right of the chart. “Strong Value” companies are the next level, and they all had fairly high scores as well.

Vendors were also evaluated on “Vendor Strength” indicated by the size of the bubble on the chart, and this score was based on the vendor’s vision, strategy, financial strength and partnerships. This type of representation was chosen so that the Vendor Strength did not impact the mapping of the products on the chart, since this type of evaluation can favor larger vendors in terms of vision or financial strength.

Although the report scores the vendors, the Radar notes, “Far more important than scores, or even, strictly speaking, visual clusters, is understanding the design points of the individual vendors themselves and how they relate to your requirements in pursuing a more cohesive way to manage and align your most critical business services.”

This report is the first BSM Service Impact Radar, and Drogseth expects this to become a regular report. If not annually, published every 18 to 24 months.

The report is available free of charge for now, and more detailed profiles of each of the vendors in the report are also available from EMA for a fee.

To find out how each vendor scored, click here to read the BSM Service Impact Radar summary.

To gain more insight into the BSM Service Impact Radar, click here to read BSMdigest’s exclusive interview with Dennis Drogseth of EMA.

Share this

The Latest

December 05, 2019

Application performance monitoring (APM) has become one of the key strategies adopted by IT teams and application owners in today’s era of digital business services. Application downtime has always been considered adverse to business productivity. But in today’s digital economy, what is becoming equally dreadful is application slowdown. When an application is slow, the end user’s experience accessing the application is negatively affected leaving a dent on the business in terms of commercial loss and brand damage ...

December 04, 2019

Useful digital transformation means altering or designing new business processes, and implementing them via the people and technology changes needed to support these new business processes ...

December 03, 2019
The word "digital" is today thrown around in word and phrase like rice at a wedding and never do two utterances thereof have the same meaning. Common phrases like "digital skills" and "digital transformation" are explained in 101 different ways. The outcome of this is a predictable cycle of confusion, especially at business management level where often the answer to business issues is "more technology" ...
December 02, 2019

xMatters recently released the results of its Incident Management in the Age of Customer-Centricity research study to better understand the range of various incident management practices and how the increased focus on customer experience has caused roles across an organization to evolve. Findings highlight the ongoing challenges organizations face as they continue to introduce and rapidly evolve digital services ...

November 26, 2019

The new App Attention Index Report from AppDynamics finds that consumers are using an average 32 digital services every day — more than four times as many as they realize. What's more, their use of digital services has evolved from a conscious decision to carry around a device and use it for a specific task, to an unconscious and automated behavior — a digital reflex. So what does all this mean for the IT teams driving application performance on the backend? Bottom line: delivering seamless and world-class digital experiences is critical if businesses want to stay relevant and ensure long-term customer loyalty. Here are some key considerations for IT leaders and developers to consider ...

November 25, 2019

Through the adoption of agile technologies, financial firms can begin to use software to both operate more effectively and be faster to market with improvements for customer experiences. Making sure there is the necessary software in place to give customers frictionless everyday activities, like remote deposits, business overdraft services and wealth management, is key for a positive customer experience ...

November 21, 2019

For the past two years, Couchbase has been digging into enterprises' digital strategies. Can they deliver the experiences and services their end-users need? What pressure are they under to innovate and succeed? And what is driving investments in new technologies? ...

November 20, 2019

Adapting to new business requirements and technological shifts requires that IT Ops teams adopt a different viewpoint, and along with that, skills and culture. A survey by OpsRamp uncovered some common thinking among IT Operations leaders on how to address talent, budget, and data management pains amid digital disruption ...

November 19, 2019

Unexpected and unintentional drops in network quality, so-called network brownouts, cause serious financial damage and frustrate employees. A recent survey sponsored by Netrounds reveals that more than 60% of network brownouts are first discovered by IT’s internal and external customers, or never even reported, instead of being proactively detected by IT organizations ...

November 18, 2019

Digital transformation reaches into every aspect of our work and personal lives, to the point that there is an automatic expectation of 24/7, anywhere availability regarding any organization with an online presence. This environment is ripe for artificial intelligence, so it's no surprise that IT Operations has been an early adopter of AI ...