Recession Boosted Business Innovations: Adopting Automation and Predictive Analytics
January 08, 2012

Vikas Aggarwal

Share this

Agility, ability and velocity became the new success necessities of organizations in the past few years, especially in just gone by 2011, driven largely by recession realities and unpredictable business environment.

Recession, viewed positively, boosted innovation and increased the pace of new process development and its adoption. The IT customer is increasingly global, the realm of the IT services grows larger every day and the sprawling, distributed IT components demand intelligent ways to manage and monitor this infrastructure.

The administrative burden for managing this burgeoning infrastructure will only increase for IT departments, unless they adopt processes and software to automate most of the burden.

To automate processes, you need to integrate the different workflows seamlessly, which requires the software products to have flexible APIs. The order entry, provisioning, monitoring & billing workflows are all candidates for integration and automation. There have been significant advances even within the monitoring and management solutions to reduce the administrative burden with the use of templates, threshold baselining and creating of service models.

The other innovation has been in the field of data analytics. The IT customer's demands have always been dynamic, and IT departments have reacted by provisioning for the peak demand, resulting in wasted idle compute resources. Even the usage of application resources is dynamic by the hour and day of week, and it is increasingly important for IT departments to understand the behavior pattern of their network and applications in addition to the computing resources.

The number of users, the response times, the queued messages, the database query rate -- all vary by time of day and understanding the usage pattern and deviations from it helps isolate the root cause of IT service performance degradation much faster, and ultimately, higher customer satisfaction. More importantly, using APM behavior patterns greatly reduces the amount of false alarms for IT Operations, and lower TCO.

Automation and analytics are smart product features focusing on reducing the administrative burden in today's distributed Cloud environments. Keeping business necessities in mind, these innovative features are pragmatically relevant and a must for all IT departments in today's business environment.

Vikas Aggarwal is CEO of Zyrion.

Share this

The Latest

December 07, 2022

Industry experts offer thoughtful, insightful, and often controversial predictions on how APM, AIOps, Observability, OpenTelemetry and related technologies will evolve and impact business in 2023. Part 3 covers OpenTelemetry ...

December 06, 2022

Industry experts offer thoughtful, insightful, and often controversial predictions on how APM, AIOps, Observability, OpenTelemetry and related technologies will evolve and impact business in 2023. Part 2 covers more on observability ...

December 05, 2022

The Holiday Season means it is time for APMdigest's annual list of Application Performance Management (APM) predictions, covering IT performance topics. Industry experts — from analysts and consultants to the top vendors — offer thoughtful, insightful, and often controversial predictions on how APM, observability, AIOps and related technologies will evolve and impact business in 2023. Part 1 covers APM and Observability ...

December 01, 2022

You could argue that, until the pandemic, and the resulting shift to hybrid working, delivering flawless customer experiences and improving employee productivity were mutually exclusive activities. Evidence from Catchpoint's recently published Site Reliability Engineering (SRE) industry report suggests this is changing ...

November 30, 2022

There are many issues that can contribute to developer dissatisfaction on the job — inadequate pay and work-life imbalance, for example. But increasingly there's also a troubling and growing sense of lacking ownership and feeling out of control ... One key way to increase job satisfaction is to ameliorate this sense of ownership and control whenever possible, and approaches to observability offer several ways to do this ...

November 29, 2022

The need for real-time, reliable data is increasing, and that data is a necessity to remain competitive in today's business landscape. At the same time, observability has become even more critical with the complexity of a hybrid multi-cloud environment. To add to the challenges and complexity, the term "observability" has not been clearly defined ...

November 28, 2022

Many have assumed that the mainframe is a dying entity, but instead, a mainframe renaissance is underway. Despite this notion, we are ushering in a future of more strategic investments, increased capacity, and leading innovations ...

November 22, 2022

Most (85%) consumers shop online or via a mobile app, with 59% using these digital channels as their primary holiday shopping channel, according to the Black Friday Consumer Report from Perforce Software. As brands head into a highly profitable time of year, starting with Black Friday and Cyber Monday, it's imperative development teams prepare for peak traffic, optimal channel performance, and seamless user experiences to retain and attract shoppers ...

November 21, 2022

From staffing issues to ineffective cloud strategies, NetOps teams are looking at how to streamline processes, consolidate tools, and improve network monitoring. What are some best practices that can help achieve this? Let's dive into five ...

November 18, 2022

On November 1, Taylor Swift announced the Eras Tour ... the whole world is now standing in the same virtual queue, and even the most durable cloud architecture can't handle this level of deluge ...