Reducing Risk, Improving Resiliency: How Companies Use ITOA
April 06, 2016

Doron Pinhas
Continuity Software

Share this

Enterprise IT teams are continually challenged to manage larger and more complex systems with fewer resources. This requires a level of efficiency that can only come from complete visibility and intelligent control, based on the data coming out of IT systems. It is not surprising to see that a growing number of organizations are turning to IT Operations Analytics solutions to help them track performance, improve operational efficiency, and prevent service disruptions within their IT infrastructure.

IT operations analytics provide a robust set of tools that can generate the necessary insights to help IT operations teams proactively determine the risks, impacts, or outages that can occur due to various events that may take place in an environment. Gartner estimates that by 2017, approximately 15% of enterprises will actively use ITOA (IT Operations Analytics) technologies to provide insight into both business execution and IT operations, up from fewer than 5% today.

So how can we then use these analytics to effectively improve IT operational excellence? How can it help us make better decisions? And most importantly, how can it help prevent downtime and service disruptions?

Continuity Software recently conducted an infrastructure resiliency survey, with the goal of helping IT infrastructure and operations executives benchmark their organization’s performance and practices against their peers. The results presented here are based on responses from 230 IT professionals from a wide range of industries and geographies collected through an online survey.

Most survey respondents come from mid-size and large companies, with 40% of the survey respondents coming from organizations of over 10,000 employees. Over half of the respondents (54%) have more than 500 servers in their datacenter.

Some of the key findings of the survey include:

■ Avoiding productivity loss is the top driver for infrastructure resiliency initiatives, cited by 44% of the survey respondents. Additional drivers include ensuring customer satisfaction (22%), protecting company reputation (17%) and regulatory compliance (13%)

■ Service availability goals are becoming more ambitious. As many as 81% of the survey respondents have a service availability goal of less than 8 hours of unplanned downtime a year (compared to 73% in 2014), and 37% have a goal of less than one hour a year.


■ At the same time, as many as 39% of the respondents fell short of meeting their goal. 34% of the organizations surveyed had an unplanned outage in the past month, and 13% had one in the past week.

■ While cyber-attacks make headlines, they only cause a small fraction of system downtime. The most common causes are application error and system upgrades, each responsible for over four hours a year on average.

■ Although the majority of the survey respondents have moved some of their mission-critical systems to the cloud, those that have mission-critical systems in the cloud were less successful in meeting their service availability goals compared to organizations that have not made the move.


■ The top challenge in meeting infrastructure resiliency goals is the knowledge gap and inability to keep up with vendor recommendations and best practices. This challenge is significantly more prominent in the cloud environment and one of the primary factors why companies with a larger cloud footprint are struggling to meet their goals.


■ Large companies have a higher price tag on downtime. For 36% of the organizations with over 10,000 employees, the average hour of downtime costs over $100,000.

As IT environments become more complex and more systems are deployed in virtualized private cloud settings, having the right tools to manage IT operations becomes essential. IT Operations Analytics solutions that generate actionable insights across the entire IT landscape are helping IT teams be more proactive and efficient, allowing organizations to improve resiliency and prevent disruptions to critical business services.

Doron Pinhas is CTO of Continuity Software.

Share this

The Latest

April 15, 2021

A growing need for process automation as a result of the confluence of digital transformation initiatives with the remote/hybrid work policies brought on by the pandemic was uncovered by an independent survey of over 500 IT Operations, DevOps, and Site Reliability Engineering (SRE) professionals commissioned by Transposit for its inaugural State of DevOps Automation Report ...

April 14, 2021

As the Covid-19 pandemic forces a global reset of how we gather and work, 60% of organizations are looking forward to increased spending in 2021 to deploy new technologies, according to the 14th annual State of the Network global study of enterprise networking and security challenges released by VIAVI Solutions ...

April 13, 2021

Complexity breaks correlation. Intelligence brings cohesion. This simple principle is what makes real-time asset intelligence a must-have for AIOps that is meant to diffuse complexity. To further create a context for the user, it is critical to understand service dependencies and correlate alerts across the stack to resolve incidents ...

April 12, 2021

We're all familiar with the process of QA within the software development cycle. Developers build a product and send it to QA engineers, who test and bless it before pushing it into the world. After release, a different team of SREs with their own toolset then monitor for issues and bugs. Now, a new level of customer expectations for speed and reliability have pushed businesses further toward delivering rapid product iterations and innovations to keep up with customer demands. This leaves little time to run the traditional development process ...

April 08, 2021

On Wednesday January 27, 2021, Microsoft Office 365 experienced an outage affected a number of its services with a prolonged outage affecting Exchange Online. Despite Microsoft indicating that it was just Exchange Online affected during this outage, some monitoring tools detected that Azure Active Directory and dependent services like SharePoint and OneDrive were also affected at the time. The outage information indicated a rollout and rollback but we wouldn't expect to see such a widescale outage and slowdown just affecting some of the schema unless everything had to be taken offline ...

April 07, 2021

Application availability depends on the availability of other elements in a system, for example, network, server, operating system and so on, which support the application. Concentrating solely on the availability of any one block will not produce optimum availability of the application for the end user ...

April 06, 2021

A hybrid work environment will persist after the pandemic recedes, with over 80% stating that they expect over a quarter of workers to remain remote, and over two-thirds desiring flexibility between on-premises and remote deployments according to the 2021 State of the WAN report released by Aryaka ...

April 05, 2021

As vaccinations rise and businesses plan for a post-covid future, more than 80% of knowledge workers in the US would like their long-term work environment to include some element of remote work ...

April 01, 2021

With so many of us working from home, IT leaders and executives are now more than ever interested in ensuring that the cloud services their team relies on are available. But instead of accessing popular business-critical applications such as Salesforce, G Suite, Office 365, Microsoft 365, and so on through the company's data center, employees now get these services directly from the Internet. Experience and productivity at each location vary by internet, ISP, gateway, proxy, etc. ...

March 31, 2021

Integration challenges continue to be a major roadblock for digital transformation initiatives, according to MuleSoft’s 2021 Connectivity Benchmark Report. As digital initiatives accelerate, integration has emerged as a critical factor in determining the success and speed of digital transformation across industries ...