Reports of APM's Death Have Been Greatly Exaggerated
November 27, 2012
Tom Batchelor
Share this

Recently, Art Wittmann at InformationWeek claimed that the APM industry is dying. He wrote, “App performance management is seen as less important than it was two years ago, partly because vendors haven’t kept up.” And he was armed with ample data to support his view.

Looking at survey results from hundreds of APM customers, InformationWeek’s data suggests that the high cost and lengthy implementation process of APM is a driving factor in the fall of the industry: insufficient expertise to use the product (50%), high cost (41%), and taking too much staff time to do it right (32%). Interestingly, while the dissatisfaction with APM has increased, the rate of daily outages continues to rise, from 8% in 2010 to 10% today.

The question I pose is this – is there something else to be interpreted from this data? I would argue it is not APM as a whole that is dying but rather legacy APM solutions. The increase in daily outages suggests that APM is more important than ever before but that the industry itself isn't keeping up.

Legacy APM systems have several well-documented problems that have lead to user dissatisfaction for years. These products, which require configuration at each component for correct monitoring, come with high costs and long implementation cycles.

For APM to succeed, the industry must focus on deployment efficiency: actual install effort, supporting infrastructure effort including sufficient, scalable server space; initial configuration effort; and maintenance configuration effort. Initial configuration effort must be improved and rules and self-learning should reduce or eliminate maintenance configuration effort.

If these problems disappear, APM tools are much more attractive again. The survey respondents’ complaints about insufficient expertise (50%) and too much time (32%) are effectively mitigated by auto detection and self-learning.

Wittmann also believes that APM tools have failed to keep up with complexity – and that it is too difficult to set up APM tools in a service-oriented design. Again, the common theme here is ease of use. For APM to be truly helpful, the data has to be managed and presented in a way that can be used both without training for novices, and minimal training for expert users (more advanced functions).

APM is not just for developers anymore – and the industry has to adjust accordingly. IT operations, app owners and infrastructure folks need to have understandable and actionable data. In a sense, Wittmann is correct: if you rely on data from siloed monitoring tools (developer specific, web server specific, CPU monitoring, etc.), you won't gather meaningful information.

But he is too broad in his assessment. A transaction-centric approach to APM gives organizations a big-picture view of the interaction between end users, applications, and infrastructure. This view can pinpoint the source of problems quickly because you trace 100% of user transactions.

Wittmann is not wrong that legacy APM tools struggle with the growing complexity in IT, especially in the cloud. But there is reason to be optimistic about the demonstrated potential APM has for contributing to the overall success of complex IT operations. Mission-critical application deployments, and therefore the overall success of a company deploying these apps, depend on it.

ABOUT Tom Batchelor

Tom Batchelor is the Senior Solutions Architect at Correlsense and is responsible for creating innovative solutions geared specifically to the needs of clients. Prior to joining Correlsense, he worked in various pre-sales roles for OpTier and Symantec.

Related Links:

www.correlsense.com

Share this

The Latest

April 15, 2024

Organizations recognize the value of observability, but only 10% of them are actually practicing full observability of their applications and infrastructure. This is among the key findings from the recently completed Logz.io 2024 Observability Pulse Survey and Report ...

April 11, 2024

Businesses must adopt a comprehensive Internet Performance Monitoring (IPM) strategy, says Enterprise Management Associates (EMA), a leading IT analyst research firm. This strategy is crucial to bridge the significant observability gap within today's complex IT infrastructures. The recommendation is particularly timely, given that 99% of enterprises are expanding their use of the Internet as a primary connectivity conduit while facing challenges due to the inefficiency of multiple, disjointed monitoring tools, according to Modern Enterprises Must Boost Observability with Internet Performance Monitoring, a new report from EMA and Catchpoint ...

April 10, 2024

Choosing the right approach is critical with cloud monitoring in hybrid environments. Otherwise, you may drive up costs with features you don’t need and risk diminishing the visibility of your on-premises IT ...

April 09, 2024

Consumers ranked the marketing strategies and missteps that most significantly impact brand trust, which 73% say is their biggest motivator to share first-party data, according to The Rules of the Marketing Game, a 2023 report from Pantheon ...

April 08, 2024

Digital experience monitoring is the practice of monitoring and analyzing the complete digital user journey of your applications, websites, APIs, and other digital services. It involves tracking the performance of your web application from the perspective of the end user, providing detailed insights on user experience, app performance, and customer satisfaction ...

April 04, 2024
Modern organizations race to launch their high-quality cloud applications as soon as possible. On the other hand, time to market also plays an essential role in determining the application's success. However, without effective testing, it's hard to be confident in the final product ...
April 03, 2024

Enterprises are experiencing a 13% year-over-year increase in customer-facing incidents, reflecting rising levels of complexity and risk as businesses drive operational transformation at scale, according to the 2024 State of Digital Operations study from PagerDuty ...

April 02, 2024

According to Grafana Labs' 2024 Observability Survey, it doesn't matter what industry a company is in or the number of employees they have, the truth is: the more mature their observability practices are, the more time and money they save. From AI to OpenTelemetry — here are four key takeaways from this year's report ...

April 01, 2024

In an age where technology evolves at a breakneck pace, it's crucial to explore how AI assistants can revolutionize our work processes and daily lives, ultimately enhancing overall performance ...

March 28, 2024

Nearly all (99%) globa IT decision makers, regardless of region or industry, recognize generative AI's (GenAI) transformative potential to influence change within their organizations, according to The Elastic Generative AI Report ...