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Riverbed Adds Predictive, Agentic and Generative AI

Riverbed announced a major expansion of the Riverbed Platform — delivering a set of AI-powered observability solutions that bring together Riverbed Generative, Predictive and Agentic AI, along with innovative data observability modules for unified communications applications, network packets and Intel® Thunderbolt™ and Wi-Fi connected devices.

“Customers want to consolidate observability tools, deploy AI that delivers ROI, and feed their enterprise data repositories,” said Dave Donatelli, CEO of Riverbed. “That’s exactly what Riverbed delivers—and our customers rewarded Riverbed with 102% observability bookings growth in Q1 2025. Our platform enables Riverbed to deliver rapid innovation, as showcased in today’s broad slate of new announcements.”

At the core of today’s announcement is Riverbed’s expanded AI capabilities that make it easier to manage AIOps and go from reactive to predictive IT operations.

  • Riverbed IQ Assist™ revolutionizes AIOps, with Generative AI that delivers instant, context-rich insights—with no long chatbot threads or tedious prompts required. IQ Assist surfaces root cause graphically and suggests remediations, empowering IT teams with real answers, right when they need them. IQ Assist integrates with ITSM platforms like ServiceNow, and supports an expanding library of GenAI use cases—or customers can build their own.
  • Riverbed Predictive AI, seamlessly integrated into Riverbed IQ Ops™, harnesses real-time and historical telemetry to spot trouble before it strikes. From detecting resource strain to flagging latency spikes, it acts as an early warning system—empowering IT to prevent disruptions, cut costs, and deliver a smoother, more reliable digital experience.
  • Riverbed Agentic AI puts powerful, customizable automation in the hands of IT—no coding required. Fueled by the Riverbed Data Store, this breakthrough solution lets teams drag-and-drop intelligent, task-specific AI agents into workflows they control. Orchestrated through Riverbed IQ Ops, Agentic AI seamlessly blends human oversight with machine efficiency.

Riverbed is launching three powerful new data collection modules — now available through the Riverbed Unified Agent — providing IT teams with deeper visibility, actionable insights, and the ability to proactively resolve issues before they disrupt the business.

  • Unified Communications (UC) Module—with video calls accounting for nearly 30% of employee time, UC performance has never been more critical. Yet, UC-related issues remain a leading source of help desk tickets. The Riverbed UC Module delivers real-time analytics and visibility into platforms like Microsoft Teams, Zoom, and WebEx. When paired with Riverbed IQ Ops, IT teams can shift from reactive to predictive—solving UC issues before they impact user experience.
  • NPM+ Packet Capture Module brings advanced network diagnostics to the endpoint, supporting packet capture on Windows, macOS, and Linux systems—even for data outside the corporate network. As the only packet capture solution designed for Zero Trust environments, the solution seamlessly integrates with IQ Ops to automate troubleshooting and remediation.
  • Aternity for Intel® Thunderbolt™ and Wi-Fi, an industry first, includes Aternity’s digital experience analytics and is powered by the Intel® Connectivity Analytics SDK that provides below-the-OS telemetry for devices with Intel Thunderbolt and Wi-Fi technologies. Enterprises can now gain visibility across the entire Intel connected ecosystem—including peripherals, docks, and monitors—to ensure seamless end-user experiences.

Riverbed is also unveiling enhancements for Aternity, to support cloud-native environments and virtual desktop infrastructures. Kubernetes Operator automates observability for cloud microservices applications, accelerating deployment by up to 300% while freeing IT teams to focus on performance optimization and system reliability. Aternity VDI Intelligence provides expanded support and insights for virtual environments including real-time and multi-session VDI visibility, improving the user experience and enabling proactive optimization. The VDI observability solution includes expanded platform integration including with Citrix, IGEL, ChromeOS, Omnissa (formerly VMware), and Azure Virtual Desktop.

Launched in 2024, the Riverbed Platform provides full-stack, full-fidelity visibility across every layer of the digital enterprise—including applications, networks, endpoint devices, digital employee experience (DEX), public cloud, zero trust, and mobile environments—far beyond the narrow scope of typical monitoring solutions.

At the core of the platform is the patented Riverbed Data Store, designed to intelligently collect, correlate, and surface only the most relevant data. This precision not only reduces noise but also integrates with third-party tools to deliver a holistic view across complex ecosystems. Powering this intelligence is Riverbed IQ Ops which applies advanced AI—including Generative, Predictive, Agentic, and Causal capabilities—to automate tasks, accelerate resolution, and prevent issues before they impact users. Complementing this is Riverbed’s innovative Smart OTel approach, which enhances OpenTelemetry by exporting only high-value, targeted data streams—enabling enterprise-grade observability data to fuel critical projects.

The solutions announced today are all generally available, with the exception of Agentic AI (Q2 2025) and NPM+ Packet Capture (2H 2025).

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Riverbed Adds Predictive, Agentic and Generative AI

Riverbed announced a major expansion of the Riverbed Platform — delivering a set of AI-powered observability solutions that bring together Riverbed Generative, Predictive and Agentic AI, along with innovative data observability modules for unified communications applications, network packets and Intel® Thunderbolt™ and Wi-Fi connected devices.

“Customers want to consolidate observability tools, deploy AI that delivers ROI, and feed their enterprise data repositories,” said Dave Donatelli, CEO of Riverbed. “That’s exactly what Riverbed delivers—and our customers rewarded Riverbed with 102% observability bookings growth in Q1 2025. Our platform enables Riverbed to deliver rapid innovation, as showcased in today’s broad slate of new announcements.”

At the core of today’s announcement is Riverbed’s expanded AI capabilities that make it easier to manage AIOps and go from reactive to predictive IT operations.

  • Riverbed IQ Assist™ revolutionizes AIOps, with Generative AI that delivers instant, context-rich insights—with no long chatbot threads or tedious prompts required. IQ Assist surfaces root cause graphically and suggests remediations, empowering IT teams with real answers, right when they need them. IQ Assist integrates with ITSM platforms like ServiceNow, and supports an expanding library of GenAI use cases—or customers can build their own.
  • Riverbed Predictive AI, seamlessly integrated into Riverbed IQ Ops™, harnesses real-time and historical telemetry to spot trouble before it strikes. From detecting resource strain to flagging latency spikes, it acts as an early warning system—empowering IT to prevent disruptions, cut costs, and deliver a smoother, more reliable digital experience.
  • Riverbed Agentic AI puts powerful, customizable automation in the hands of IT—no coding required. Fueled by the Riverbed Data Store, this breakthrough solution lets teams drag-and-drop intelligent, task-specific AI agents into workflows they control. Orchestrated through Riverbed IQ Ops, Agentic AI seamlessly blends human oversight with machine efficiency.

Riverbed is launching three powerful new data collection modules — now available through the Riverbed Unified Agent — providing IT teams with deeper visibility, actionable insights, and the ability to proactively resolve issues before they disrupt the business.

  • Unified Communications (UC) Module—with video calls accounting for nearly 30% of employee time, UC performance has never been more critical. Yet, UC-related issues remain a leading source of help desk tickets. The Riverbed UC Module delivers real-time analytics and visibility into platforms like Microsoft Teams, Zoom, and WebEx. When paired with Riverbed IQ Ops, IT teams can shift from reactive to predictive—solving UC issues before they impact user experience.
  • NPM+ Packet Capture Module brings advanced network diagnostics to the endpoint, supporting packet capture on Windows, macOS, and Linux systems—even for data outside the corporate network. As the only packet capture solution designed for Zero Trust environments, the solution seamlessly integrates with IQ Ops to automate troubleshooting and remediation.
  • Aternity for Intel® Thunderbolt™ and Wi-Fi, an industry first, includes Aternity’s digital experience analytics and is powered by the Intel® Connectivity Analytics SDK that provides below-the-OS telemetry for devices with Intel Thunderbolt and Wi-Fi technologies. Enterprises can now gain visibility across the entire Intel connected ecosystem—including peripherals, docks, and monitors—to ensure seamless end-user experiences.

Riverbed is also unveiling enhancements for Aternity, to support cloud-native environments and virtual desktop infrastructures. Kubernetes Operator automates observability for cloud microservices applications, accelerating deployment by up to 300% while freeing IT teams to focus on performance optimization and system reliability. Aternity VDI Intelligence provides expanded support and insights for virtual environments including real-time and multi-session VDI visibility, improving the user experience and enabling proactive optimization. The VDI observability solution includes expanded platform integration including with Citrix, IGEL, ChromeOS, Omnissa (formerly VMware), and Azure Virtual Desktop.

Launched in 2024, the Riverbed Platform provides full-stack, full-fidelity visibility across every layer of the digital enterprise—including applications, networks, endpoint devices, digital employee experience (DEX), public cloud, zero trust, and mobile environments—far beyond the narrow scope of typical monitoring solutions.

At the core of the platform is the patented Riverbed Data Store, designed to intelligently collect, correlate, and surface only the most relevant data. This precision not only reduces noise but also integrates with third-party tools to deliver a holistic view across complex ecosystems. Powering this intelligence is Riverbed IQ Ops which applies advanced AI—including Generative, Predictive, Agentic, and Causal capabilities—to automate tasks, accelerate resolution, and prevent issues before they impact users. Complementing this is Riverbed’s innovative Smart OTel approach, which enhances OpenTelemetry by exporting only high-value, targeted data streams—enabling enterprise-grade observability data to fuel critical projects.

The solutions announced today are all generally available, with the exception of Agentic AI (Q2 2025) and NPM+ Packet Capture (2H 2025).

The Latest

AI is the catalyst for significant investment in data teams as enterprises require higher-quality data to power their AI applications, according to the State of Analytics Engineering Report from dbt Labs ...

Misaligned architecture can lead to business consequences, with 93% of respondents reporting negative outcomes such as service disruptions, high operational costs and security challenges ...

A Gartner analyst recently suggested that GenAI tools could create 25% time savings for network operational teams. Where might these time savings come from? How are GenAI tools helping NetOps teams today, and what other tasks might they take on in the future as models continue improving? In general, these savings come from automating or streamlining manual NetOps tasks ...

IT and line-of-business teams are increasingly aligned in their efforts to close the data gap and drive greater collaboration to alleviate IT bottlenecks and offload growing demands on IT teams, according to The 2025 Automation Benchmark Report: Insights from IT Leaders on Enterprise Automation & the Future of AI-Driven Businesses from Jitterbit ...

A large majority (86%) of data management and AI decision makers cite protecting data privacy as a top concern, with 76% of respondents citing ROI on data privacy and AI initiatives across their organization, according to a new Harris Poll from Collibra ...

According to Gartner, Inc. the following six trends will shape the future of cloud over the next four years, ultimately resulting in new ways of working that are digital in nature and transformative in impact ...

2020 was the equivalent of a wedding with a top-shelf open bar. As businesses scrambled to adjust to remote work, digital transformation accelerated at breakneck speed. New software categories emerged overnight. Tech stacks ballooned with all sorts of SaaS apps solving ALL the problems — often with little oversight or long-term integration planning, and yes frequently a lot of duplicated functionality ... But now the music's faded. The lights are on. Everyone from the CIO to the CFO is checking the bill. Welcome to the Great SaaS Hangover ...

Regardless of OpenShift being a scalable and flexible software, it can be a pain to monitor since complete visibility into the underlying operations is not guaranteed ... To effectively monitor an OpenShift environment, IT administrators should focus on these five key elements and their associated metrics ...

An overwhelming majority of IT leaders (95%) believe the upcoming wave of AI-powered digital transformation is set to be the most impactful and intensive seen thus far, according to The Science of Productivity: AI, Adoption, And Employee Experience, a new report from Nexthink ...

Overall outage frequency and the general level of reported severity continue to decline, according to the Outage Analysis 2025 from Uptime Institute. However, cyber security incidents are on the rise and often have severe, lasting impacts ...