
Riverbed announced advanced AI-driven automated remediation with the addition of customizable runbooks (Riverbed automation) and integrated sentiment analysis to Aternity’s Intelligent Service Desk.
The customizable runbooks in Aternity enable more sophisticated remediations — replicating advanced investigations by correlating end-user impact and real-time granular performance data to identify incident root cause in order to tackle IT’s most challenging issues. The new Intelligent Service Desk capabilities also enable IT to understand end-user satisfaction through the integration of sentiment analysis across remediation workflows, from issue detection to resolution.
Aternity’s Intelligent Service Desk dynamically models expert decision-making and logic-driven remediation by leveraging customizable runbooks. Unlike other DEX offerings that utilize numerous remediation scripts for narrow use cases, Aternity’s Intelligent Service Desk enables broader AI-driven automation capacity, eliminating the need for human intervention. For unresolved issues, an IT service management (ITSM) ticket is routed to the right level with the necessary context for swift resolution. Now, Aternity’s flexible automation logic streamlines and correlates user feedback via Sentiment Surveys, enabling optimal engagement levels to resolve simple and complex issues efficiently.
Key features and benefits of Riverbed Aternity’s Intelligent Service Desk integration include:
- AI-Driven Correlation and Anomaly Detection of device and application issues
- Intelligent automation across remediation workflows, resulting in incident prevention
- Out-of-the-box and customizable runbooks, automatically triggered by Service Desk Alerts
- Interactive user feedback via Sentiment Surveys to prioritize and optimally resolve issues
- Seamless integration with ITSM tools such as ServiceNow for targeted, intelligent ticketing
“Today’s announcement builds on Riverbed’s years of experience in AI and automation. Riverbed Aternity’s expansion of its Intelligent Service Desk capabilities marks a significant milestone to empower organizations with more sophisticated remediations and sentiment to augment human decision-making,” said Richard Tworek, CTO, at Riverbed. “By offloading repetitive and lower-value tasks to AI-driven algorithms and intelligent automation, we’re enabling Digital Workplace teams to not only build a more proactive approach to remediation but also free up more time for human ingenuity.”
The Latest
AI is the catalyst for significant investment in data teams as enterprises require higher-quality data to power their AI applications, according to the State of Analytics Engineering Report from dbt Labs ...
Misaligned architecture can lead to business consequences, with 93% of respondents reporting negative outcomes such as service disruptions, high operational costs and security challenges ...
A Gartner analyst recently suggested that GenAI tools could create 25% time savings for network operational teams. Where might these time savings come from? How are GenAI tools helping NetOps teams today, and what other tasks might they take on in the future as models continue improving? In general, these savings come from automating or streamlining manual NetOps tasks ...
IT and line-of-business teams are increasingly aligned in their efforts to close the data gap and drive greater collaboration to alleviate IT bottlenecks and offload growing demands on IT teams, according to The 2025 Automation Benchmark Report: Insights from IT Leaders on Enterprise Automation & the Future of AI-Driven Businesses from Jitterbit ...
A large majority (86%) of data management and AI decision makers cite protecting data privacy as a top concern, with 76% of respondents citing ROI on data privacy and AI initiatives across their organization, according to a new Harris Poll from Collibra ...
According to Gartner, Inc. the following six trends will shape the future of cloud over the next four years, ultimately resulting in new ways of working that are digital in nature and transformative in impact ...
2020 was the equivalent of a wedding with a top-shelf open bar. As businesses scrambled to adjust to remote work, digital transformation accelerated at breakneck speed. New software categories emerged overnight. Tech stacks ballooned with all sorts of SaaS apps solving ALL the problems — often with little oversight or long-term integration planning, and yes frequently a lot of duplicated functionality ... But now the music's faded. The lights are on. Everyone from the CIO to the CFO is checking the bill. Welcome to the Great SaaS Hangover ...
Regardless of OpenShift being a scalable and flexible software, it can be a pain to monitor since complete visibility into the underlying operations is not guaranteed ... To effectively monitor an OpenShift environment, IT administrators should focus on these five key elements and their associated metrics ...
An overwhelming majority of IT leaders (95%) believe the upcoming wave of AI-powered digital transformation is set to be the most impactful and intensive seen thus far, according to The Science of Productivity: AI, Adoption, And Employee Experience, a new report from Nexthink ...
Overall outage frequency and the general level of reported severity continue to decline, according to the Outage Analysis 2025 from Uptime Institute. However, cyber security incidents are on the rise and often have severe, lasting impacts ...