Salesforce.com and BMC Software have introduced RemedyForce, a new cloud offering built on Force.com, salesforce.com's enterprise cloud computing platform. RemedyForce is a new strategic cloud offering from both companies that combines the strengths of two market leaders. The RemedyForce solutions will provide businesses a simple and fast path to transform how they think about IT service management and provide tangible results such as streamlined IT support processes and reduced costs.
RemedyForce is the next phase of a strategic alliance between the two companies to develop, market, and sell cloud-based IT management.
"IT service management customers now have a cloud to address their needs," said Marc Benioff, chairman and CEO, salesforce.com. "As the next major Salesforce cloud offering, we expect RemedyForce will drive cloud computing success throughout the IT departments at businesses of all sizes."
RemedyForce adds a new offering to salesforce.com's current cloud services which includes the Sales Cloud, Service Cloud, the Salesforce Chatter Collaboration Cloud, the Jigsaw Data Cloud, the Force.com Platform Cloud and Database.com. Similarly, RemedyForce joins the BMC family of IT service management products including BMC Remedy IT Service Management Suite and BMC Remedy OnDemand.
BMC's IT Service Management (ITSM) solutions, along with other elements of the BMC portfolio, provide the core functionality for RemedyForce. At the heart of Remedy Force is IT service desk, formerly Service Desk on Force.com, that brings together a broad set of IT service management capabilities with the proven Force.com enterprise cloud platform. The resulting solution is an easy-to-use IT service management suite with optimized performance capabilities for cloud-customers providing consolidated service desk capabilities.
Key features include:
* An easy-to-use IT service management suite optimized for salesforce.com and BMC customers that integrates core service desk capabilities with change management, knowledge management, and problem management applications.
* True service management, including a configuration management database to provide the required "single source of truth".
* Streamlined implementation on the Force.com platform and salesforce.com's global service delivery infrastructure.
* Real-time collaboration using Salesforce Chatter.
* Mobile access, reporting, and analytics.
The Latest
The power of AI, and the increasing importance of GenAI are changing the way people work, teams collaborate, and processes operate ... Gartner identified the top data and analytics (D&A) trends for 2024 that are driving the emergence of a wide range of challenges, including organizational and human issues ...
IT and the business are disconnected. Ask the business what IT does and you might hear "they implement infrastructure, write software, and migrate things to cloud," and for some that might be the extent of their knowledge of IT. Similarly, IT might know that the business "markets and sells and develops product," but they may not know what those functions entail beyond the unit they serve the most ...
Cloud spending continues to soar. Globally, cloud users spent a mind-boggling $563.6 billion last year on public cloud services, and there's no sign of a slowdown ... CloudZero's State of Cloud Cost Report 2024 found that organizations are still struggling to gain control over their cloud costs and that a lack of visibility is having a significant impact. Among the key findings of the report ...
The use of hybrid multicloud models is forecasted to double over the next one to three years as IT decision makers are facing new pressures to modernize IT infrastructures because of drivers like AI, security, and sustainability, according to the Enterprise Cloud Index (ECI) report from Nutanix ...
Over the last 20 years Digital Employee Experience has become a necessity for companies committed to digital transformation and improving IT experiences. In fact, by 2025, more than 50% of IT organizations will use digital employee experience to prioritize and measure digital initiative success ...
While most companies are now deploying cloud-based technologies, the 2024 Secure Cloud Networking Field Report from Aviatrix found that there is a silent struggle to maximize value from those investments. Many of the challenges organizations have faced over the past several years have evolved, but continue today ...
In our latest research, Cisco's The App Attention Index 2023: Beware the Application Generation, 62% of consumers report their expectations for digital experiences are far higher than they were two years ago, and 64% state they are less forgiving of poor digital services than they were just 12 months ago ...
In MEAN TIME TO INSIGHT Episode 5, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses the network source of truth ...
A vast majority (89%) of organizations have rapidly expanded their technology in the past few years and three quarters (76%) say it's brought with it increased "chaos" that they have to manage, according to Situation Report 2024: Managing Technology Chaos from Software AG ...
In 2024 the number one challenge facing IT teams is a lack of skilled workers, and many are turning to automation as an answer, according to IT Trends: 2024 Industry Report ...
