Salesforce.com and BMC Software have introduced RemedyForce, a new cloud offering built on Force.com, salesforce.com's enterprise cloud computing platform. RemedyForce is a new strategic cloud offering from both companies that combines the strengths of two market leaders. The RemedyForce solutions will provide businesses a simple and fast path to transform how they think about IT service management and provide tangible results such as streamlined IT support processes and reduced costs.
RemedyForce is the next phase of a strategic alliance between the two companies to develop, market, and sell cloud-based IT management.
"IT service management customers now have a cloud to address their needs," said Marc Benioff, chairman and CEO, salesforce.com. "As the next major Salesforce cloud offering, we expect RemedyForce will drive cloud computing success throughout the IT departments at businesses of all sizes."
RemedyForce adds a new offering to salesforce.com's current cloud services which includes the Sales Cloud, Service Cloud, the Salesforce Chatter Collaboration Cloud, the Jigsaw Data Cloud, the Force.com Platform Cloud and Database.com. Similarly, RemedyForce joins the BMC family of IT service management products including BMC Remedy IT Service Management Suite and BMC Remedy OnDemand.
BMC's IT Service Management (ITSM) solutions, along with other elements of the BMC portfolio, provide the core functionality for RemedyForce. At the heart of Remedy Force is IT service desk, formerly Service Desk on Force.com, that brings together a broad set of IT service management capabilities with the proven Force.com enterprise cloud platform. The resulting solution is an easy-to-use IT service management suite with optimized performance capabilities for cloud-customers providing consolidated service desk capabilities.
Key features include:
* An easy-to-use IT service management suite optimized for salesforce.com and BMC customers that integrates core service desk capabilities with change management, knowledge management, and problem management applications.
* True service management, including a configuration management database to provide the required "single source of truth".
* Streamlined implementation on the Force.com platform and salesforce.com's global service delivery infrastructure.
* Real-time collaboration using Salesforce Chatter.
* Mobile access, reporting, and analytics.
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