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Salesforce.com and BMC Launch RemedyForce

Companies combine strengths to transform IT management in the cloud

Salesforce.com and BMC Software have introduced RemedyForce, a new cloud offering built on Force.com, salesforce.com's enterprise cloud computing platform. RemedyForce is a new strategic cloud offering from both companies that combines the strengths of two market leaders. The RemedyForce solutions will provide businesses a simple and fast path to transform how they think about IT service management and provide tangible results such as streamlined IT support processes and reduced costs.

RemedyForce is the next phase of a strategic alliance between the two companies to develop, market, and sell cloud-based IT management.

"IT service management customers now have a cloud to address their needs," said Marc Benioff, chairman and CEO, salesforce.com. "As the next major Salesforce cloud offering, we expect RemedyForce will drive cloud computing success throughout the IT departments at businesses of all sizes."

RemedyForce adds a new offering to salesforce.com's current cloud services which includes the Sales Cloud, Service Cloud, the Salesforce Chatter Collaboration Cloud, the Jigsaw Data Cloud, the Force.com Platform Cloud and Database.com. Similarly, RemedyForce joins the BMC family of IT service management products including BMC Remedy IT Service Management Suite and BMC Remedy OnDemand.

BMC's IT Service Management (ITSM) solutions, along with other elements of the BMC portfolio, provide the core functionality for RemedyForce. At the heart of Remedy Force is IT service desk, formerly Service Desk on Force.com, that brings together a broad set of IT service management capabilities with the proven Force.com enterprise cloud platform. The resulting solution is an easy-to-use IT service management suite with optimized performance capabilities for cloud-customers providing consolidated service desk capabilities.

Key features include:

* An easy-to-use IT service management suite optimized for salesforce.com and BMC customers that integrates core service desk capabilities with change management, knowledge management, and problem management applications.

* True service management, including a configuration management database to provide the required "single source of truth".

* Streamlined implementation on the Force.com platform and salesforce.com's global service delivery infrastructure.

* Real-time collaboration using Salesforce Chatter.

* Mobile access, reporting, and analytics.

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Salesforce.com and BMC Launch RemedyForce

Companies combine strengths to transform IT management in the cloud

Salesforce.com and BMC Software have introduced RemedyForce, a new cloud offering built on Force.com, salesforce.com's enterprise cloud computing platform. RemedyForce is a new strategic cloud offering from both companies that combines the strengths of two market leaders. The RemedyForce solutions will provide businesses a simple and fast path to transform how they think about IT service management and provide tangible results such as streamlined IT support processes and reduced costs.

RemedyForce is the next phase of a strategic alliance between the two companies to develop, market, and sell cloud-based IT management.

"IT service management customers now have a cloud to address their needs," said Marc Benioff, chairman and CEO, salesforce.com. "As the next major Salesforce cloud offering, we expect RemedyForce will drive cloud computing success throughout the IT departments at businesses of all sizes."

RemedyForce adds a new offering to salesforce.com's current cloud services which includes the Sales Cloud, Service Cloud, the Salesforce Chatter Collaboration Cloud, the Jigsaw Data Cloud, the Force.com Platform Cloud and Database.com. Similarly, RemedyForce joins the BMC family of IT service management products including BMC Remedy IT Service Management Suite and BMC Remedy OnDemand.

BMC's IT Service Management (ITSM) solutions, along with other elements of the BMC portfolio, provide the core functionality for RemedyForce. At the heart of Remedy Force is IT service desk, formerly Service Desk on Force.com, that brings together a broad set of IT service management capabilities with the proven Force.com enterprise cloud platform. The resulting solution is an easy-to-use IT service management suite with optimized performance capabilities for cloud-customers providing consolidated service desk capabilities.

Key features include:

* An easy-to-use IT service management suite optimized for salesforce.com and BMC customers that integrates core service desk capabilities with change management, knowledge management, and problem management applications.

* True service management, including a configuration management database to provide the required "single source of truth".

* Streamlined implementation on the Force.com platform and salesforce.com's global service delivery infrastructure.

* Real-time collaboration using Salesforce Chatter.

* Mobile access, reporting, and analytics.

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Industry experts offer predictions on how AI will evolve and impact technology and business in 2025. Part 2 covers the challenges presented by AI, as well as solutions to those problems ...

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Efficiency is a highly-desirable objective in business ... We're seeing this scenario play out in enterprises around the world as they continue to struggle with infrastructures and remote work models with an eye toward operational efficiencies. In contrast to that goal, a recent Broadcom survey of global IT and network professionals found widespread adoption of these strategies is making the network more complex and hampering observability, leading to uptime, performance and security issues. Let's look more closely at these challenges ...

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The 2025 Catchpoint SRE Report dives into the forces transforming the SRE landscape, exploring both the challenges and opportunities ahead. Let's break down the key findings and what they mean for SRE professionals and the businesses relying on them ...

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The pressure on IT teams has never been greater. As data environments grow increasingly complex, resource shortages are emerging as a major obstacle for IT leaders striving to meet the demands of modern infrastructure management ... According to DataStrike's newly released 2025 Data Infrastructure Survey Report, more than half (54%) of IT leaders cite resource limitations as a top challenge, highlighting a growing trend toward outsourcing as a solution ...

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