The Secure UX Enterprise - Part 2
December 07, 2016

Gabriel Lowy
TechTonics

Share this

Start with The Secure UX Enterprise - Part 1

A Unified Approach Begets Convergence and Collaboration

Unfortunately, most enterprise IT teams still monitor and manage user experience from traditional technology domain silos, such as server, network, application, device, operating system and security. As workloads continue to shift to new architecture, this approach only perpetuates an ineffective, costly and politically-charged environment. 

A unified approach allows IT teams to help their companies leverage technology investments to discover, interpret and respond to the myriad events that impact their operations, competitiveness, security and compliance.

IT Ops teams must understand their users and prioritize the performance of their apps and websites accordingly. They can make sure the apps that drive the business have the highest availability and reliability. In concert with the security team, they can take a balanced approach to prioritizing risks across the enterprise.

As opposed to conventional security layering by infrastructure, application, device and user, a prioritized risk approach allows the security team to dedicate more resources and attention to the assets that are most important to the organization. This strategy is more proactive and intelligence-based, enabling the security team to better defend the organization's most valuable data assets, respond to and remediate incidents in a timely fashion and meet GRC requirements.

Automated continuous monitoring, advanced behavioral analytics, incident response automation and software-defined perimeter provide transaction-level insights into the IT environment that UX and security teams need to better ensure performance, while protecting against risks and improving incident response. Correlations, machine learning engines, and advanced behavioral analytics and data visualization create context based on granularity about users, applications, and endpoints.

The intelligence they provide establishes benchmarks against key performance indicators (KPIs) for what is normal activity and identify anomalous behavior in real time. UX teams can triage the root cause of poor performance to speed MTTR.

Monitoring that is more pervasive, automated and intelligent allows security teams to better understand risks and prioritize threats. Policies and enforcement can be applied automatically to specific applications, user groups or roles so that security teams can use this intelligence to isolate and contain an attack before intruders can cause substantial damage.

A unified approach facilitates mapping resource and application dependencies through a single view of all components that support a service to ensure transaction completion. For security teams, it provides visibility and intelligence into the validity of the transaction and the users involved. They can see the data going into these environments, whether users are authorized to work with this data and when data is attempting to leave.

Automation provides speed and scale to keep up with new architectures and traffic growth. It improves agility and governance, reduces costs, and helps UX and security teams mitigate human error and remediate more effectively.

Next-generation solutions are all capable of collecting vast amounts of transaction data. They can then run advanced analytics against this data for a variety of secure UX use cases. To enable this type of collaboration, data also has to be assimilated from network service providers and cloud service providers in addition to data from within the enterprise.

Data Integration is Key

The better integrated these technologies are, the more intelligence UX and security teams derive from them and the more efficiently they can prioritize risks and remediation. Greater efficiency with IT Ops and security data can drive sustained competitive advantage and reduce risk at lower total cost of ownership (TCO).

Data integration is labor intensive and time consuming. IT teams get bogged down trying to integrate data from different tools. The proliferation of tools for both performance and security monitoring has resulted in a patchwork quilt of incompatible consoles and data. Teams end up spending more time writing scripts preparing data for analysis than gaining real-time insights into secure UX. And they often ignore the barrage of false positives these different tools generate.

Modern integration tools automate much of the cleansing, matching, error handling and performance monitoring that IT Ops and security teams often struggle with manually. Application governance allows teams to take a standardized approach to integrating diverse data sets, including those from SaaS applications and IaaS or PaaS clouds. Unifying disparate data points provides both IT Ops and security teams with more actionable intelligence to speed MTTR and incident response.

Conclusion

Secure UX has a domino effect across all functional areas of the organization. Users from sales, marketing and product development through manufacturing and supply chain management have more confidence in the data they are working with. The result is improved modeling and decision outcomes. At the same time, companies strengthen financial management, reduce risk and ensure adherence with governance, regulatory and compliance requirements.

IT teams must evolve toward a unified approach that promotes collaboration and efficiency to better align with corporate ROI and risk management objectives. Nearly three years ago, we introduced the PADS (Performance Analytics and Decision Support) Framework as a more strategic approach to integrating next-generation performance management and security with big data analytics technologies. It established best practices for assuring user experience, reducing risk and improving decision making enabling IT Ops and security teams to rapidly respond to the myriad events that impact their operations, security, compliance and competitiveness.

Leading and next-generation vendors in adjoining spaces such as application delivery controllers (ADCs), network and application performance monitoring and management (NAPM) and security information and event management (SIEM) have been coalescing around a unified approach to secure UX.

Expect these platforms to evolve further toward operational intelligence by expanding the types of data sources they collect and correlate. They will also drive deeper into analytics, including predictive capabilities, to allow IT – and eventually, line of business users – to monitor secure UX with greater granularly.

Gabriel Lowy is the founder of TechTonics Advisors, a research-first investor relations consultancy that helps technology companies maximize value for all stakeholders by bridging vision, strategy, product portfolio and markets with analysts and investors
Share this

The Latest

February 14, 2019

Part 3 of our three-part blog series on the shortcomings of traditional APM solutions for monitoring microservices based applications explains how the alerting and troubleshooting capabilities of traditional APM do not address the evolving requirements of monitoring microservices based applications ...

February 13, 2019

In a digital world where the speed of innovation matters, are you anchored down by legacy APM agents? ...

February 12, 2019

In a digital world where customer experience defines your business, is your APM solution doing its job? This may seem like a strange question to open a technical blog on Application Performance Management (APM), but it's not. With customer experience today largely driven by software, we think there's no more important question to ask ...

February 11, 2019

According to the NetEnrich 2019 Cloud Adoption survey, 68% of enterprise IT departments are using public cloud infrastructure today, and 27% of respondents said that doing so is part of their near-term plan ...

February 08, 2019

Organizations and their IT teams are not in sync when pursuing their digital transformation strategies, according to a new report released today by The Economist Intelligence Unit ...

February 07, 2019

Having the right tools and good visibility are critical to understanding what's going on in your network and applications. However, as networks become more complex and hybrid in nature, organizations can no longer afford to be reactive and rely only on portable diagnostic tools. They need real-time, comprehensive visibility ...

February 06, 2019

When building out new services, SaaS providers need to keep in mind a set of best practices and "habits of success," which cover their organization's culture, relationships with third-party providers and customers, and overall strategic decisions and operational know-how. If you're a SaaS application provider, here are five considerations you need to keep in mind ...

February 05, 2019

In the coming weeks, EMA will be gathering data on what we believe is a unique research topic — approaching DevOps initiatives from the perspectives of all key constituents. We're doing this to try to break through some of the "false walls" created by more niche, market-defined insights, or some of our industry hyperbole. Here are some of the directions we're pursuing ...

February 01, 2019

An application on your network is running slow. Before you even understand what the problem is, the network is blamed for the issue. This puts network teams in a dangerous position — guilty until proven innocent. Even when network teams are sure an issue doesn't stem from a network problem, they are still forced to prove it, spending sometimes significant amounts of time going through troubleshooting processes, looking for a problem that doesn't exist ...

January 31, 2019

Tap and SPAN. It's the same thing, right? That answer would be wrong. Some network engineers may not know the difference, but there are definitely clear and distinct differences between these two types of devices. Understanding these differences will help you elevate your game when it comes to network performance monitoring and application performance monitoring ...