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Service Availability Initiatives High on 2014 Agenda for IT - Outages Still Too Common

Doron Pinhas

Almost three-fourths of organizations surveyed have a service availability goal of over 99.91% for mission critical systems, yet more than half of the companies had an outage in the past 3 months, according to Continuity Software's 3rd annual Service Availability Benchmark Survey.

The key findings of the report, based on responses from 155 IT professionals across a wide range of industries and geographies, reveal:

■ Over half of the companies (59%) had an outage in the past 3 months and 28% had an outage in the past month.

■ 41% of the organization surveyed missed their service availability goal for mission-critical systems in 2013.

■ 66% of the respondents have initiatives for improving service availability management in 2014.

■ Proactive identification of risks is the top challenge 20% of the respondents face in ensuring service availability.

■ The most common and most effective strategy for ensuring service availability is virtualization HA, used by 72% of the respondents this year compared to 63% in 2013.

It is discouraging to see that such a high percentage of organizations continue to miss their service availability goals, despite the tremendous effort and investment made across the infrastructure. IT teams are finding themselves in a never-ending chase to keep up with the pace of change across the IT landscape. As the survey results show, IT organizations are increasingly recognizing that a proactive approach to risk identification is more effective for outage prevention than playing catchup.
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Doron Pinhas is CTO of Continuity Software.

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Service Availability Initiatives High on 2014 Agenda for IT - Outages Still Too Common

Doron Pinhas

Almost three-fourths of organizations surveyed have a service availability goal of over 99.91% for mission critical systems, yet more than half of the companies had an outage in the past 3 months, according to Continuity Software's 3rd annual Service Availability Benchmark Survey.

The key findings of the report, based on responses from 155 IT professionals across a wide range of industries and geographies, reveal:

■ Over half of the companies (59%) had an outage in the past 3 months and 28% had an outage in the past month.

■ 41% of the organization surveyed missed their service availability goal for mission-critical systems in 2013.

■ 66% of the respondents have initiatives for improving service availability management in 2014.

■ Proactive identification of risks is the top challenge 20% of the respondents face in ensuring service availability.

■ The most common and most effective strategy for ensuring service availability is virtualization HA, used by 72% of the respondents this year compared to 63% in 2013.

It is discouraging to see that such a high percentage of organizations continue to miss their service availability goals, despite the tremendous effort and investment made across the infrastructure. IT teams are finding themselves in a never-ending chase to keep up with the pace of change across the IT landscape. As the survey results show, IT organizations are increasingly recognizing that a proactive approach to risk identification is more effective for outage prevention than playing catchup.
Image removed.
Image removed.
Doron Pinhas is CTO of Continuity Software.

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Efficiency is a highly-desirable objective in business ... We're seeing this scenario play out in enterprises around the world as they continue to struggle with infrastructures and remote work models with an eye toward operational efficiencies. In contrast to that goal, a recent Broadcom survey of global IT and network professionals found widespread adoption of these strategies is making the network more complex and hampering observability, leading to uptime, performance and security issues. Let's look more closely at these challenges ...

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