SLOs Drive Operational Efficiencies, Visibility and Improved Business Benefits
May 24, 2023
Share this

As SLOs (service level objectives) grow in popularity their usage is becoming more mature. For example, 82% of respondents intend to increase their use of SLOs, and 96% have mapped SLOs directly to their business operations or already have a plan to, according to The State of Service Level Objectives 2023 from Nobl9, based on a survey of more than 300 IT professionals and executives conducted with Dimensional Research.


In addition, 95% of respondents say SLOs help them make better business decisions with 27% of companies stating that SLOs have saved them $500,000 or more.

SLOs are becoming an essential way to increase operational efficiency and improve business processes

"It was incredibly impressive to see the year over year growth in the market and the consistency of responses from our survey last year," said Marcin Kurc, co-founder and CEO, Nobl9. "The responses align with what we are seeing in the market. Enterprises across all industries are increasing their focus on system reliability to ensure customer experience, and doing this by finding new ways to leverage their new and legacy monitoring and observability tools. SLOs are becoming an essential way to increase operational efficiency and improve business processes."

Companies use observability tools to provide visibility and enable key functions such as security, operational efficiency, capacity planning, customer support, and increase development velocity. With fragmented tools — 72% use more than six observability tools — companies need to gain visibility not by consolidation that would hurt productivity, but by creating consistent definitions of reliability and expectations for various services.

"The survey responses are indicative of the broader trends we are seeing in the market around companies focusing on operational efficiency and business agility," said Stephen Elliott, Group VP, I&O, Cloud Operations and DevOps, IDC. "The pandemic drove more companies to the cloud, and with that, we have identified observability and monitoring to be key areas of focus. SLOs are one way for companies to manage their resources and get the most out of them."

Other key findings include:

■ 80% have an increased focus on system reliability due to the pandemic driving cloud adoption, remote workers and supply chain issues.

■ 94% are pursuing system reliability engineering, with most tasks being assigned to IT operations.

■ The ways companies are using monitoring and observability tools is increasing. More than 13 initiatives rely on monitoring and reliability with the most common being security, operations performance (uptime, performance, efficiency) and capacity planning.

■ Respondents identified 10 areas that require monitoring beyond networks, applications and databases, but most lack visibility, and the number is expected to grow.

■ 72% of companies use six or more monitoring and observability tools.

■ 76% prevented business interruptions using SLOs — but 9% have not implemented thresholds yet.

Methodology: All respondents had observability and monitoring responsibilities, and were IT professionals and executives at medium to large enterprise companies representing all seniority levels. Participants represented dozens of countries from five continents providing a global market perspective.

Share this

The Latest

November 28, 2023

Incident management processes are not keeping pace with the demands of modern operations teams, failing to meet the needs of SREs as well as platform and ops teams. Results from the State of DevOps Automation and AI Survey, commissioned by Transposit, point to an incident management paradox. Despite nearly 60% of ITOps and DevOps professionals reporting they have a defined incident management process that's fully documented in one place and over 70% saying they have a level of automation that meets their needs, teams are unable to quickly resolve incidents ...

November 27, 2023

Today, in the world of enterprise technology, the challenges posed by legacy Virtual Desktop Infrastructure (VDI) systems have long been a source of concern for IT departments. In many instances, this promising solution has become an organizational burden, hindering progress, depleting resources, and taking a psychological and operational toll on employees ...

November 22, 2023

Within retail organizations across the world, IT teams will be bracing themselves for a hectic holiday season ... While this is an exciting opportunity for retailers to boost sales, it also intensifies severe risk. Any application performance slipup will cause consumers to turn their back on brands, possibly forever. Online shoppers will be completely unforgiving to any retailer who doesn't deliver a seamless digital experience ...

November 21, 2023

Black Friday is a time when consumers can cash in on some of the biggest deals retailers offer all year long ... Nearly two-thirds of consumers utilize a retailer's web and mobile app for holiday shopping, raising the stakes for competitors to provide the best online experience to retain customer loyalty. Perforce's 2023 Black Friday survey sheds light on consumers' expectations this time of year and how developers can properly prepare their applications for increased online traffic ...

November 20, 2023

This holiday shopping season, the stakes for online retailers couldn't be higher ... Even an hour or two of downtime for a digital storefront during this critical period can cost millions in lost revenue and has the potential to damage brand credibility. Savvy retailers are increasingly investing in observability to help ensure a seamless, omnichannel customer experience. Just ahead of the holiday season, New Relic released its State of Observability for Retail report, which offers insight and analysis on the adoption and business value of observability for the global retail/consumer industry ...

November 16, 2023

As organizations struggle to find and retain the talent they need to manage complex cloud implementations, many are leaning toward hybrid cloud as a solution ... While it's true that using the cloud is not a "one size fits all" proposition, it is clear that both large and small companies prefer a hybrid cloud model ...

November 15, 2023

In the same way a city is a sum of its districts and neighborhoods, complex IT systems are made of many components that continually interact. Observability requires a comprehensive and connected view of all aspects of the system, including even some that don't directly relate to its technological innards ...

November 14, 2023

Multicasting in this context refers to the process of directing data streams to two or more destinations. This might look like sending the same telemetry data to both an on-premises storage system and a cloud-based observability platform concurrently. The two principal benefits of this strategy are cost savings and service redundancy ...

November 13, 2023

In today's rapidly evolving business environment, Chief Information Officers (CIOs) and Chief Technology Officers (CTOs) are grappling with the challenge of regaining control over their IT roadmap. The constant evolution and introduction of new technology releases, combined with the pressure to deliver innovation on shrinking budgets, has added layers of complexity for executives who must transform the perception of the role of the IT leader from cost managers and maintainers to strategic enablers of growth and profitability ...

November 09, 2023

Artificial intelligence (AI) has saturated the conversation around technology as compelling new tools like ChatGPT produce headlines every day. Enterprise leaders have correctly identified the potential of AI — and its many tributary technologies — to generate new efficiencies at scale, particularly in the cloud era. But as we now know, these technologies are rarely plug-and-play, for reasons both technical and human ...