Named to Wall Street Journal "Next Big Thing" List
Awarded for Second Consecutive Year
March 21, 2011
Share this has been named to the Wall Street Journal "Next Big Thing" list. The Wall Street Journal analyzed 5,743 organizations in order to identify the top 50 privately held, venture-backed companies.

The publication ranked these organizations according to both financial and qualitative components and also identified intangibles as key factors in its decision. was one of only 14 companies on the 2011 list to also be included in 2010. is recognized for being first to deliver SaaS for enterprise IT. Customer success has helped the company become one of the fastest-growing in the world. continues its explosive ascendancy in the enterprise IT management market as more new customers select the cloud service over any other ITSM offering. Now hundreds of enterprise organizations use to help provide better IT service for approximately six million end users around the world.

In an article accompanying the list, the Wall Street Journal suggested a common factor to selected companies is the incorporation of social-networking capabilities into their offerings. In February, announced availability of its Winter 2011 release which included the first-ever social network built for enterprise IT. social IT includes the functionality of social media and the community of social networking for the purpose of improving IT support and boosting productivity. Winter 2011 release coincided with the introduction of IT 3.0, a natural evolution of IT built on the essentials of people, process and technology. IT 3.0 represents a people-centric view of IT service by using recent advances in technology and a more-practical approach to process, helping the business through familiar usability, cloud services and social IT.

The rankings for the 2011 Next Big Thing list were calculated based on how each company scored in the following five components:

* The track record of success for the venture-capital investors who sit on the company's board.

* The amount of capital raised by the company over past three years.

* An editorial ranking.

* The track record of success for the entrepreneurial CEO and founders.

* The recent growth in value of the company.

Share this

The Latest

December 01, 2022

You could argue that, until the pandemic, and the resulting shift to hybrid working, delivering flawless customer experiences and improving employee productivity were mutually exclusive activities. Evidence from Catchpoint's recently published Site Reliability Engineering (SRE) industry report suggests this is changing ...

November 30, 2022

There are many issues that can contribute to developer dissatisfaction on the job — inadequate pay and work-life imbalance, for example. But increasingly there's also a troubling and growing sense of lacking ownership and feeling out of control ... One key way to increase job satisfaction is to ameliorate this sense of ownership and control whenever possible, and approaches to observability offer several ways to do this ...

November 29, 2022

The need for real-time, reliable data is increasing, and that data is a necessity to remain competitive in today's business landscape. At the same time, observability has become even more critical with the complexity of a hybrid multi-cloud environment. To add to the challenges and complexity, the term "observability" has not been clearly defined ...

November 28, 2022

Many have assumed that the mainframe is a dying entity, but instead, a mainframe renaissance is underway. Despite this notion, we are ushering in a future of more strategic investments, increased capacity, and leading innovations ...

November 22, 2022

Most (85%) consumers shop online or via a mobile app, with 59% using these digital channels as their primary holiday shopping channel, according to the Black Friday Consumer Report from Perforce Software. As brands head into a highly profitable time of year, starting with Black Friday and Cyber Monday, it's imperative development teams prepare for peak traffic, optimal channel performance, and seamless user experiences to retain and attract shoppers ...

November 21, 2022

From staffing issues to ineffective cloud strategies, NetOps teams are looking at how to streamline processes, consolidate tools, and improve network monitoring. What are some best practices that can help achieve this? Let's dive into five ...

November 18, 2022

On November 1, Taylor Swift announced the Eras Tour ... the whole world is now standing in the same virtual queue, and even the most durable cloud architecture can't handle this level of deluge ...

November 17, 2022

OpenTelemetry, a collaborative open source observability project, has introduced a new network protocol that addresses the infrastructure management headache, coupled with collector configuration options to filter and reduce data volume ...

November 16, 2022

A unified view of digital infrastructure is essential for IT teams that must improve the digital user experience while boosting overall organizational productivity, according to a survey of IT managers in the United Arab Emirates (UAE), from Riverbed and market research firm IDC ...

November 15, 2022

Building the visibility infrastructure to make cloud networks observable is a complex technical challenge. But with careful planning and a few strategic decisions, it's possible to appropriately design, set up and manage visibility solutions for the cloud ...