ServiceNow announced expanded partner programs and industry‑aligned solutions to empower its Global Partner Ecosystem to grow with ServiceNow and accelerate customers’ digital transformation as they help companies adjust to the way we will work in the future.
The new programs and solutions will be highlighted at ServiceNow’s Global Partner Ecosystem Summit today, as part of the company’s Knowledge 2020 Digital Experience.
“The way people work is changing and the way that companies engage customers is driving a new era of employee and customer experiences,” said David M. Parsons, ServiceNow Senior Vice President of Global Alliances and Channel. “Now more than ever, ServiceNow’s industry and workflow capabilities paired with partners’ industry experience can help customers of all sizes and across all industries make work, work better for people.”
Highlights of ServiceNow’s new global partner programs and solutions include the following.
- ServiceNow Partner Industry Solutions: Unveiled today, ServiceNow Partner Industry Solutions is a new marketplace that showcases partner solutions designed to address the industry‑specific workflow and digital transformation needs of our joint customers. The showcase will enable partners to drive differentiation, champion their industry expertise, and unlock new growth opportunities by reaching ServiceNow’s customers across the globe. ServiceNow Partner Industry Solutions are expected to be available in the second half of 2020.
- Built on Now: ServiceNow also launched the Built on Now program, a new app monetization framework that enables partners to build, test, certify, distribute, and sell digital workflows for the Now Platform, at scale, through the ServiceNow Store, OEM PaaS, and Service Provider (SP) channels. Partners can leverage the Built on Now designation to differentiate offerings and will be able to better showcase their specific areas of expertise and drive customers to solutions built on the Now Platform.
- Now Value methodology: Now Value methodology is a customer success system that pulls learnings from ServiceNow implementations to equip partners with the tools, best practices, and frameworks needed to enable business value for customers. Harnessing expertise across enterprise functions, industries, and the ServiceNow partner ecosystem, Now Value accelerates the creation of exceptional business outcomes across a customer’s digital transformation journey. Enabling Now Value, ServiceNow announced this week Now Create, a new application providing customers and partners with step‑by‑step guidance to create exceptional business outcomes with the Now Platform. Now Create delivers an intuitive user experience with a prescriptive methodology, leading practices, and accelerators to help customers and partners deliver implementations and upgrades faster and with less risk.
ServiceNow is extending the enrollment deadline for its next generation Service Provider program to September 30, 2020 to support current and prospective partners as companies navigate these unprecedented times. The transformed program benefits will be made available this summer to provide additional program enhancements, a world‑class segmentation & coverage model, as well as new commercial term constructs that will help accelerate growth opportunities for Service Providers.
The Latest
According to Auvik's 2025 IT Trends Report, 60% of IT professionals feel at least moderately burned out on the job, with 43% stating that their workload is contributing to work stress. At the same time, many IT professionals are naming AI and machine learning as key areas they'd most like to upskill ...
Businesses that face downtime or outages risk financial and reputational damage, as well as reducing partner, shareholder, and customer trust. One of the major challenges that enterprises face is implementing a robust business continuity plan. What's the solution? The answer may lie in disaster recovery tactics such as truly immutable storage and regular disaster recovery testing ...
IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...
Amidst the threat of cyberhacks and data breaches, companies install several security measures to keep their business safely afloat. These measures aim to protect businesses, employees, and crucial data. Yet, employees perceive them as burdensome. Frustrated with complex logins, slow access, and constant security checks, workers decide to completely bypass all security set-ups ...
In MEAN TIME TO INSIGHT Episode 13, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses hybrid multi-cloud networking strategy ...
In high-traffic environments, the sheer volume and unpredictable nature of network incidents can quickly overwhelm even the most skilled teams, hindering their ability to react swiftly and effectively, potentially impacting service availability and overall business performance. This is where closed-loop remediation comes into the picture: an IT management concept designed to address the escalating complexity of modern networks ...
In 2025, enterprise workflows are undergoing a seismic shift. Propelled by breakthroughs in generative AI (GenAI), large language models (LLMs), and natural language processing (NLP), a new paradigm is emerging — agentic AI. This technology is not just automating tasks; it's reimagining how organizations make decisions, engage customers, and operate at scale ...
In the early days of the cloud revolution, business leaders perceived cloud services as a means of sidelining IT organizations. IT was too slow, too expensive, or incapable of supporting new technologies. With a team of developers, line of business managers could deploy new applications and services in the cloud. IT has been fighting to retake control ever since. Today, IT is back in the driver's seat, according to new research by Enterprise Management Associates (EMA) ...
In today's fast-paced and increasingly complex network environments, Network Operations Centers (NOCs) are the backbone of ensuring continuous uptime, smooth service delivery, and rapid issue resolution. However, the challenges faced by NOC teams are only growing. In a recent study, 78% state network complexity has grown significantly over the last few years while 84% regularly learn about network issues from users. It is imperative we adopt a new approach to managing today's network experiences ...
From growing reliance on FinOps teams to the increasing attention on artificial intelligence (AI), and software licensing, the Flexera 2025 State of the Cloud Report digs into how organizations are improving cloud spend efficiency, while tackling the complexities of emerging technologies ...