SmartBear Software has integrated the AlertSite UXM application performance monitoring platform with PagerDuty’s platform.
SmartBear joins more than 100 leading IT and operations tools currently integrated with PagerDuty. The partnership allows customers to incorporate their Web application and operations procedures, reducing incident response times and improving reliability. By connecting AlertSite UXM to PagerDuty, SmartBear is able to extend its users’ capabilities, enabling them to stick to SLAs and find problems before their customers do.
“We’re thrilled to partner with PagerDuty as many of our customers already know and love them,” said Denis Goodwin, SmartBear’s Director of Product Management. “Now our joint customers have one place to manage their incidents to proactively handle Web performance issues.”
SmartBear’s AlertSite UXM and PagerDuty provide a real-time solution for Web application performance and availability issues. Each AlertSite UXM service is associated with a PagerDuty incident management escalation policy, which completely automates the process of managing on-call schedules, escalation procedures and notification methods and speeds IT support resolution.
“PagerDuty is rapidly expanding our vast partner ecosystem by integrating with best-in-breed software vendors like SmartBear to help operations, engineering and IT professionals improve their system availability,” said PagerDuty CTO, Andrew Miklas. “Together we’re creating highly available and responsive products by supporting those teams, and we’re really excited to continue to offer flexible solutions to our customers by integrating with SmartBear’s AlertSite UXM.”
Available now, PagerDuty’s integration with SmartBear’s AlertSite UXM is free to current customers.
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