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SolarWinds Announces Enterprise Service Management and Upgraded SQL Sentry

SolarWinds announced the launch of new service management and database observability solutions designed to help companies achieve operational excellence, better business outcomes and accelerated innovation across the enterprise.

The new Enterprise Service Management (ESM) and upgraded SQL Sentry® solutions are part of the company’s ongoing transformative strategy to uniquely unify observability and service management.

“As the challenges our customers face evolve, we are committed to evolving our solutions and business alongside them to ensure we consistently meet their needs,” said Sudhakar Ramakrishna, SolarWinds President and CEO. “At SolarWinds, we have a simple but basic strategy for success: listening to, and learning from, our customers. Our foremost priority is helping our customers stay innovative, competitive, and productive. By giving them precisely the tools they need for today’s most pressing challenges and keeping pace as they—and the industry—transform, we’ve been able to grow, mature, and advance our own business.”

The new SolarWinds® Enterprise Service Management (ESM) solution extends the value of service management beyond IT teams to improve the management, efficiency, interactions, and user experience of every department across the enterprise.

SolarWinds ESM provides a powerful solution for customers who currently rely on disparate and disconnected tools across departments to manage inbound requests and workflows, which creates silos that slow response times and further complicate the company’s technology stack. SolarWinds ESM allows HR, legal, marketing, facilities, and other departments to create dedicated service management environments with their own ticketing systems, knowledge bases, service portals, and request catalogs.

This one-stop-shop view of service requests and issue management empowers every department, in and beyond IT, to better define and manage inbound requests, department portals, and internal work orders for a better employee experience—and an enterprise-wide focus on delivering maximum value to internal and external stakeholders.

“The digital landscape has fundamentally reimagined the way businesses operate. In an age where every company is a technology company, we believe every department should have access to the digital tools most critical to improving the efficiency, transparency, and integration of their department—for benefits that echo throughout the full enterprise,” said Cullen Childress, GVP of product management at SolarWinds. “These new features will enable each department to serve as a true partner in supporting every other area of the business.”

Additionally, SolarWinds announced an upgraded version of its database performance monitoring and DataOps solution, SQL Sentry. With an enhanced web portal, the introduction of query-level wait statistics, and a revamped Environmental Health Overview (EHO) dashboard, SQL Sentry 2023.3 makes it easier than ever for organizations to identify and prevent database performance issues.

SQL Sentry offers an enhanced monitoring experience paired with real-time and historical data, allowing database professionals to more quickly and easily detect, remediate, and prevent issues.

SolarWinds acquired SentryOne in October 2020, adding SQL Sentry to its suite of powerful database management solutions. SolarWinds has continued to invest in its database observability solutions, including Database Performance Analyzer (DPA) and Database Performance Monitor (DPM), to help customers take a proactive stance on avoiding outages, identifying issues at the root cause, and getting the most value out of their databases with the lowest risk.

"The role of database administrator continues to evolve with an increasing burden to manage more complex data estates, ranging from traditional relational databases to online SQL services in the public clouds of Microsoft Azure and Amazon AWS, to data warehouses like Snowflake or Synapse, and even non-relational database like Cassandra and MongoDB," said Kevin Kline, senior staff technical marketing manager at SolarWinds. "Thanks to a continuous, open dialogue with our users and the broader data community, the leading solutions from SolarWinds have ensured a steady drumbeat of innovation that enriches the lives of data management professionals and makes their jobs easier."

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SolarWinds Announces Enterprise Service Management and Upgraded SQL Sentry

SolarWinds announced the launch of new service management and database observability solutions designed to help companies achieve operational excellence, better business outcomes and accelerated innovation across the enterprise.

The new Enterprise Service Management (ESM) and upgraded SQL Sentry® solutions are part of the company’s ongoing transformative strategy to uniquely unify observability and service management.

“As the challenges our customers face evolve, we are committed to evolving our solutions and business alongside them to ensure we consistently meet their needs,” said Sudhakar Ramakrishna, SolarWinds President and CEO. “At SolarWinds, we have a simple but basic strategy for success: listening to, and learning from, our customers. Our foremost priority is helping our customers stay innovative, competitive, and productive. By giving them precisely the tools they need for today’s most pressing challenges and keeping pace as they—and the industry—transform, we’ve been able to grow, mature, and advance our own business.”

The new SolarWinds® Enterprise Service Management (ESM) solution extends the value of service management beyond IT teams to improve the management, efficiency, interactions, and user experience of every department across the enterprise.

SolarWinds ESM provides a powerful solution for customers who currently rely on disparate and disconnected tools across departments to manage inbound requests and workflows, which creates silos that slow response times and further complicate the company’s technology stack. SolarWinds ESM allows HR, legal, marketing, facilities, and other departments to create dedicated service management environments with their own ticketing systems, knowledge bases, service portals, and request catalogs.

This one-stop-shop view of service requests and issue management empowers every department, in and beyond IT, to better define and manage inbound requests, department portals, and internal work orders for a better employee experience—and an enterprise-wide focus on delivering maximum value to internal and external stakeholders.

“The digital landscape has fundamentally reimagined the way businesses operate. In an age where every company is a technology company, we believe every department should have access to the digital tools most critical to improving the efficiency, transparency, and integration of their department—for benefits that echo throughout the full enterprise,” said Cullen Childress, GVP of product management at SolarWinds. “These new features will enable each department to serve as a true partner in supporting every other area of the business.”

Additionally, SolarWinds announced an upgraded version of its database performance monitoring and DataOps solution, SQL Sentry. With an enhanced web portal, the introduction of query-level wait statistics, and a revamped Environmental Health Overview (EHO) dashboard, SQL Sentry 2023.3 makes it easier than ever for organizations to identify and prevent database performance issues.

SQL Sentry offers an enhanced monitoring experience paired with real-time and historical data, allowing database professionals to more quickly and easily detect, remediate, and prevent issues.

SolarWinds acquired SentryOne in October 2020, adding SQL Sentry to its suite of powerful database management solutions. SolarWinds has continued to invest in its database observability solutions, including Database Performance Analyzer (DPA) and Database Performance Monitor (DPM), to help customers take a proactive stance on avoiding outages, identifying issues at the root cause, and getting the most value out of their databases with the lowest risk.

"The role of database administrator continues to evolve with an increasing burden to manage more complex data estates, ranging from traditional relational databases to online SQL services in the public clouds of Microsoft Azure and Amazon AWS, to data warehouses like Snowflake or Synapse, and even non-relational database like Cassandra and MongoDB," said Kevin Kline, senior staff technical marketing manager at SolarWinds. "Thanks to a continuous, open dialogue with our users and the broader data community, the leading solutions from SolarWinds have ensured a steady drumbeat of innovation that enriches the lives of data management professionals and makes their jobs easier."

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According to Auvik's 2025 IT Trends Report, 60% of IT professionals feel at least moderately burned out on the job, with 43% stating that their workload is contributing to work stress. At the same time, many IT professionals are naming AI and machine learning as key areas they'd most like to upskill ...

Businesses that face downtime or outages risk financial and reputational damage, as well as reducing partner, shareholder, and customer trust. One of the major challenges that enterprises face is implementing a robust business continuity plan. What's the solution? The answer may lie in disaster recovery tactics such as truly immutable storage and regular disaster recovery testing ...

IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...

Amidst the threat of cyberhacks and data breaches, companies install several security measures to keep their business safely afloat. These measures aim to protect businesses, employees, and crucial data. Yet, employees perceive them as burdensome. Frustrated with complex logins, slow access, and constant security checks, workers decide to completely bypass all security set-ups ...

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In high-traffic environments, the sheer volume and unpredictable nature of network incidents can quickly overwhelm even the most skilled teams, hindering their ability to react swiftly and effectively, potentially impacting service availability and overall business performance. This is where closed-loop remediation comes into the picture: an IT management concept designed to address the escalating complexity of modern networks ...

In 2025, enterprise workflows are undergoing a seismic shift. Propelled by breakthroughs in generative AI (GenAI), large language models (LLMs), and natural language processing (NLP), a new paradigm is emerging — agentic AI. This technology is not just automating tasks; it's reimagining how organizations make decisions, engage customers, and operate at scale ...

In the early days of the cloud revolution, business leaders perceived cloud services as a means of sidelining IT organizations. IT was too slow, too expensive, or incapable of supporting new technologies. With a team of developers, line of business managers could deploy new applications and services in the cloud. IT has been fighting to retake control ever since. Today, IT is back in the driver's seat, according to new research by Enterprise Management Associates (EMA) ...

In today's fast-paced and increasingly complex network environments, Network Operations Centers (NOCs) are the backbone of ensuring continuous uptime, smooth service delivery, and rapid issue resolution. However, the challenges faced by NOC teams are only growing. In a recent study, 78% state network complexity has grown significantly over the last few years while 84% regularly learn about network issues from users. It is imperative we adopt a new approach to managing today's network experiences ...

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