SolarWinds announced the launch of new service management and database observability solutions designed to help companies achieve operational excellence, better business outcomes and accelerated innovation across the enterprise.
The new Enterprise Service Management (ESM) and upgraded SQL Sentry® solutions are part of the company’s ongoing transformative strategy to uniquely unify observability and service management.
“As the challenges our customers face evolve, we are committed to evolving our solutions and business alongside them to ensure we consistently meet their needs,” said Sudhakar Ramakrishna, SolarWinds President and CEO. “At SolarWinds, we have a simple but basic strategy for success: listening to, and learning from, our customers. Our foremost priority is helping our customers stay innovative, competitive, and productive. By giving them precisely the tools they need for today’s most pressing challenges and keeping pace as they—and the industry—transform, we’ve been able to grow, mature, and advance our own business.”
The new SolarWinds® Enterprise Service Management (ESM) solution extends the value of service management beyond IT teams to improve the management, efficiency, interactions, and user experience of every department across the enterprise.
SolarWinds ESM provides a powerful solution for customers who currently rely on disparate and disconnected tools across departments to manage inbound requests and workflows, which creates silos that slow response times and further complicate the company’s technology stack. SolarWinds ESM allows HR, legal, marketing, facilities, and other departments to create dedicated service management environments with their own ticketing systems, knowledge bases, service portals, and request catalogs.
This one-stop-shop view of service requests and issue management empowers every department, in and beyond IT, to better define and manage inbound requests, department portals, and internal work orders for a better employee experience—and an enterprise-wide focus on delivering maximum value to internal and external stakeholders.
“The digital landscape has fundamentally reimagined the way businesses operate. In an age where every company is a technology company, we believe every department should have access to the digital tools most critical to improving the efficiency, transparency, and integration of their department—for benefits that echo throughout the full enterprise,” said Cullen Childress, GVP of product management at SolarWinds. “These new features will enable each department to serve as a true partner in supporting every other area of the business.”
Additionally, SolarWinds announced an upgraded version of its database performance monitoring and DataOps solution, SQL Sentry. With an enhanced web portal, the introduction of query-level wait statistics, and a revamped Environmental Health Overview (EHO) dashboard, SQL Sentry 2023.3 makes it easier than ever for organizations to identify and prevent database performance issues.
SQL Sentry offers an enhanced monitoring experience paired with real-time and historical data, allowing database professionals to more quickly and easily detect, remediate, and prevent issues.
SolarWinds acquired SentryOne in October 2020, adding SQL Sentry to its suite of powerful database management solutions. SolarWinds has continued to invest in its database observability solutions, including Database Performance Analyzer (DPA) and Database Performance Monitor (DPM), to help customers take a proactive stance on avoiding outages, identifying issues at the root cause, and getting the most value out of their databases with the lowest risk.
"The role of database administrator continues to evolve with an increasing burden to manage more complex data estates, ranging from traditional relational databases to online SQL services in the public clouds of Microsoft Azure and Amazon AWS, to data warehouses like Snowflake or Synapse, and even non-relational database like Cassandra and MongoDB," said Kevin Kline, senior staff technical marketing manager at SolarWinds. "Thanks to a continuous, open dialogue with our users and the broader data community, the leading solutions from SolarWinds have ensured a steady drumbeat of innovation that enriches the lives of data management professionals and makes their jobs easier."
The Latest
Incident management processes are not keeping pace with the demands of modern operations teams, failing to meet the needs of SREs as well as platform and ops teams. Results from the State of DevOps Automation and AI Survey, commissioned by Transposit, point to an incident management paradox. Despite nearly 60% of ITOps and DevOps professionals reporting they have a defined incident management process that's fully documented in one place and over 70% saying they have a level of automation that meets their needs, teams are unable to quickly resolve incidents ...
Today, in the world of enterprise technology, the challenges posed by legacy Virtual Desktop Infrastructure (VDI) systems have long been a source of concern for IT departments. In many instances, this promising solution has become an organizational burden, hindering progress, depleting resources, and taking a psychological and operational toll on employees ...
Within retail organizations across the world, IT teams will be bracing themselves for a hectic holiday season ... While this is an exciting opportunity for retailers to boost sales, it also intensifies severe risk. Any application performance slipup will cause consumers to turn their back on brands, possibly forever. Online shoppers will be completely unforgiving to any retailer who doesn't deliver a seamless digital experience ...
Black Friday is a time when consumers can cash in on some of the biggest deals retailers offer all year long ... Nearly two-thirds of consumers utilize a retailer's web and mobile app for holiday shopping, raising the stakes for competitors to provide the best online experience to retain customer loyalty. Perforce's 2023 Black Friday survey sheds light on consumers' expectations this time of year and how developers can properly prepare their applications for increased online traffic ...
This holiday shopping season, the stakes for online retailers couldn't be higher ... Even an hour or two of downtime for a digital storefront during this critical period can cost millions in lost revenue and has the potential to damage brand credibility. Savvy retailers are increasingly investing in observability to help ensure a seamless, omnichannel customer experience. Just ahead of the holiday season, New Relic released its State of Observability for Retail report, which offers insight and analysis on the adoption and business value of observability for the global retail/consumer industry ...
As organizations struggle to find and retain the talent they need to manage complex cloud implementations, many are leaning toward hybrid cloud as a solution ... While it's true that using the cloud is not a "one size fits all" proposition, it is clear that both large and small companies prefer a hybrid cloud model ...
In the same way a city is a sum of its districts and neighborhoods, complex IT systems are made of many components that continually interact. Observability requires a comprehensive and connected view of all aspects of the system, including even some that don't directly relate to its technological innards ...
Multicasting in this context refers to the process of directing data streams to two or more destinations. This might look like sending the same telemetry data to both an on-premises storage system and a cloud-based observability platform concurrently. The two principal benefits of this strategy are cost savings and service redundancy ...
In today's rapidly evolving business environment, Chief Information Officers (CIOs) and Chief Technology Officers (CTOs) are grappling with the challenge of regaining control over their IT roadmap. The constant evolution and introduction of new technology releases, combined with the pressure to deliver innovation on shrinking budgets, has added layers of complexity for executives who must transform the perception of the role of the IT leader from cost managers and maintainers to strategic enablers of growth and profitability ...
