SolarWinds Enhances AppOptics with New Service- and Trace-Level Root Cause Analysis
February 18, 2020
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SolarWinds announced updates to its SaaS-based infrastructure and application performance monitoring (APM) solution, AppOptics, making application troubleshooting simpler, faster, and more accurate, with new service- and trace-level root cause analysis functionality and insights, further reducing the complexity of APM and lowering the barrier of adoption for technology professionals.

AppOptics delivers full-stack infrastructure and application performance monitoring for hybrid and cloud environments with precise metrics down to the transaction level. The new service- and trace-level root cause analysis functionality and dashboards with actionable insights differentiate AppOptics in the APM market by going beyond charts and data and telling tech pros exactly where and when application issues arise regardless of application architecture—traditional on-premises monolithic, N-tier service-oriented, and microservices-based—simplifying the complexity of APM and freeing up troubleshooting time, so they can quickly resolve performance issues and focus on innovating the end-user experience.

“The ability to decode APM data to troubleshoot an application has required skills that ultimately leave much of the analysis and problem-solving to individual interpretation that eats up a significant amount of time and resources,” said Jim Hansen, VP of Products, Application Management, SolarWinds. “With the AppOptics service- and trace-level root analysis updates, we’re removing that barrier by doing the heavy lifting of showing and explaining what the problem is within an easy-to-understand dashboard. SolarWinds is helping more tech pros, who may still be cultivating deeper APM expertise, implement the tenets of APM strategies—deepening our commitment to empower tech pros with easy to use, powerful, and affordable tools that they need today.”

Service-level root cause analysis helps simplify the process of application troubleshooting by surfacing and clearly communicating the relevant performance changes and anomalies in layman’s terms, such as flagging a specific service experienced a 20 percent slowdown at the database layer as compared to the week prior. This simplification reduces the number of steps and clicks required to identify the specific performance problem or issue and ultimately speed time to resolution.

For customers seeking deeper visibility into the performance of specific requests, the new AppOptics trace-level root cause analysis similarly provides the necessary clarity for tech pros to drill down into application metrics and have code-level visibility into performance issues with speed and accuracy.

For those starting their APM journey or looking to benefit from APM in development and pre-production environments, the service- and trace-level root analysis features are also available in the full-feature AppOptics Dev Edition free tool.

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