Splunk announced the promotion of Susan St. Ledger to President, Worldwide Field Operations.
In this new role, St. Ledger will assume responsibility for all aspects of the Splunk customer journey, from initial awareness through customer success, renewal and expansion. The newly created role is expected to enhance Splunk’s ability to ensure a superior customer experience. St. Ledger has served as the company’s Chief Revenue Officer since May 2016 and will continue to report to Splunk President and CEO, Doug Merritt.
“Since joining Splunk 18 months ago, Susan has significantly scaled our go-to-market capabilities and has been instrumental in positioning us for success as we execute upon our enormous opportunity to drive value for customers,” said Merritt. “Susan is an outstanding and inspirational leader, who has rapidly gained the trust of customers, partners, employees and stockholders alike. She has personally overseen the transformation of our customer facing organization, tightly partnered with our products and marketing teams and built a world-class customer service organization. I am confident in Susan’s ability to elevate our go to market and focus on customer success as we continue to rapidly scale and grow our business.”
Before joining Splunk, St. Ledger served as Chief Revenue Officer, Marketing Cloud at salesforce.com, a provider of enterprise cloud computing software, from 2012 to 2016. She also served in a variety of senior sales management roles at salesforce.com and Sun Microsystems. St. Ledger holds a B.S. degree in Computer Science from the University of Scranton.
“I am honored and thrilled to take on this new and additional responsibility. Splunk is one of the most disruptive, innovative and successful companies in technology,” said St. Ledger. “Splunk’s employees, customers and partners are at the heart of our success, and we will continue to expand adoption of our technology and enhance overall customer experience through service and innovation. I look forward to working with my colleagues in my new role and am more excited than ever about Splunk’s people, products and market opportunity.”
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