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State of Digital Transformation Report: DX Leaders Manage "the Complex" Better

Anand Raman
Newgen Software

The prevalence of digital today can hardly be overstated. And in the same vein, it is considered safe to assume that digital transformation (DX) would be a top priority for business and technology leaders today.

We've seen this growth in recent years, especially during the pandemic. To better understand this global phenomenon, we commissioned Eleven Market Research to survey 300 senior business and IT leaders in large enterprises around the world on the state of digital transformation. It was a diverse group, and there were a variety of intriguing findings. But we start with the most compelling discovery: We are at the very peak of interest in Digital Transformation, and 100% of the survey respondents were engaged in digital transformation.

Despite strong interest over the past decade, the actual investment in DX has been recent. While 100% of enterprises are now engaged with DX in some way, most (77%) have begun their DX journey within the past two years. And most are early stage, with a fourth (24%) at the discussion stage and half (49%) currently transforming. Only 27% say they have finished their DX efforts!

Key Findings from the Survey

The top three drivers of DX cited by enterprises are

■ Heightened customer expectations

■ Trying to keep up with an accelerated pace of business

■ And competitive pressures

Top challenges enterprises face when tackling digital transformation

■ Lack of management support: DX requires more than technology — it requires re-imagining complex business processes, often spanning different business units.

■ Cyber security concerns

■ Lack of in-house digital transformation experience: DX is new and spans a wide range of technologies like low code, AI/ML, RPA, omnichannel engagement tools, and technologies for handling unstructured content. Very few organizations have bench strength in these areas or access to a DX platform to take advantage of these technologies.

What parts of the business are enterprises focused on in their DX initiatives?

Enterprises are transforming everything — 68% are transforming front-end processes, 61% back-end, and 38% everything (end-to-end). But when we look at business processes, business information, and customer engagement, the results were evident — enterprises are more focused on transforming complex parts of their business than simpler parts.

For example, only half (50%) see transforming simple business processes being important, while nearly all (93%) see transforming complex business processes as important. It is the same with complex business information (91% versus 57%) and complex customer engagement (92% versus 6%).

Enterprises that are most successful in their DX efforts are doing these:

Lessons from the top tier:

■ More than SEVEN times as likely to be digitally transforming end-to-end (80% versus 11%)

■ Nearly FIVE times as likely to be engaged with low code (63% versus 13%)

■ 2.4 times as likely to say DX is extremely important (76% versus 32%)

Recommendations for Digitally Transforming Complex Business Applications

Here are three insights we suggest organizations focus on to maximize their digital transformation results:

Deliver frictionless customer experience by making it simple for customers to do business with you

You need to re-imagine your complex business processes to unlock simple. Clients don't care how complex your business is or if there are different departments and systems. The most successful organizations connect these moving parts by doing end-to-end automation and providing a simple, almost Amazon-like experience to their customers across products, channels, and journeys.

Ensure flawless operational execution to deliver a great customer experience

Focus on automating the full application — end-to-end. What that means is providing your employees and managers with the tools, data, and insights they need in an integrated manner, so they can perform their work most efficiently and make the best decisions. A great employee experience is critical to achieving operational excellence.

Choose a DX platform that lets you innovate faster

To be a market leader, you need to differentiate yourself, be a learning organization, and innovate faster. For that, your software should handle complexity and agility and adapt to your unique differentiators and strategy; it should let you configure your secret sauce and provide a way for you to learn and make changes easily. This will ensure you can be future-ready and innovate faster based on business strategy, market dynamics, and operational insights. The survey also shows that top-tier enterprises are using a wide variety of technologies to tame complex business processes, complex business information, and complex customer engagement while ensuring business agility. You may not be able to predict the future, but you can adapt fast and be nimble.

Anand Raman is EVP and COO at Newgen Software

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State of Digital Transformation Report: DX Leaders Manage "the Complex" Better

Anand Raman
Newgen Software

The prevalence of digital today can hardly be overstated. And in the same vein, it is considered safe to assume that digital transformation (DX) would be a top priority for business and technology leaders today.

We've seen this growth in recent years, especially during the pandemic. To better understand this global phenomenon, we commissioned Eleven Market Research to survey 300 senior business and IT leaders in large enterprises around the world on the state of digital transformation. It was a diverse group, and there were a variety of intriguing findings. But we start with the most compelling discovery: We are at the very peak of interest in Digital Transformation, and 100% of the survey respondents were engaged in digital transformation.

Despite strong interest over the past decade, the actual investment in DX has been recent. While 100% of enterprises are now engaged with DX in some way, most (77%) have begun their DX journey within the past two years. And most are early stage, with a fourth (24%) at the discussion stage and half (49%) currently transforming. Only 27% say they have finished their DX efforts!

Key Findings from the Survey

The top three drivers of DX cited by enterprises are

■ Heightened customer expectations

■ Trying to keep up with an accelerated pace of business

■ And competitive pressures

Top challenges enterprises face when tackling digital transformation

■ Lack of management support: DX requires more than technology — it requires re-imagining complex business processes, often spanning different business units.

■ Cyber security concerns

■ Lack of in-house digital transformation experience: DX is new and spans a wide range of technologies like low code, AI/ML, RPA, omnichannel engagement tools, and technologies for handling unstructured content. Very few organizations have bench strength in these areas or access to a DX platform to take advantage of these technologies.

What parts of the business are enterprises focused on in their DX initiatives?

Enterprises are transforming everything — 68% are transforming front-end processes, 61% back-end, and 38% everything (end-to-end). But when we look at business processes, business information, and customer engagement, the results were evident — enterprises are more focused on transforming complex parts of their business than simpler parts.

For example, only half (50%) see transforming simple business processes being important, while nearly all (93%) see transforming complex business processes as important. It is the same with complex business information (91% versus 57%) and complex customer engagement (92% versus 6%).

Enterprises that are most successful in their DX efforts are doing these:

Lessons from the top tier:

■ More than SEVEN times as likely to be digitally transforming end-to-end (80% versus 11%)

■ Nearly FIVE times as likely to be engaged with low code (63% versus 13%)

■ 2.4 times as likely to say DX is extremely important (76% versus 32%)

Recommendations for Digitally Transforming Complex Business Applications

Here are three insights we suggest organizations focus on to maximize their digital transformation results:

Deliver frictionless customer experience by making it simple for customers to do business with you

You need to re-imagine your complex business processes to unlock simple. Clients don't care how complex your business is or if there are different departments and systems. The most successful organizations connect these moving parts by doing end-to-end automation and providing a simple, almost Amazon-like experience to their customers across products, channels, and journeys.

Ensure flawless operational execution to deliver a great customer experience

Focus on automating the full application — end-to-end. What that means is providing your employees and managers with the tools, data, and insights they need in an integrated manner, so they can perform their work most efficiently and make the best decisions. A great employee experience is critical to achieving operational excellence.

Choose a DX platform that lets you innovate faster

To be a market leader, you need to differentiate yourself, be a learning organization, and innovate faster. For that, your software should handle complexity and agility and adapt to your unique differentiators and strategy; it should let you configure your secret sauce and provide a way for you to learn and make changes easily. This will ensure you can be future-ready and innovate faster based on business strategy, market dynamics, and operational insights. The survey also shows that top-tier enterprises are using a wide variety of technologies to tame complex business processes, complex business information, and complex customer engagement while ensuring business agility. You may not be able to predict the future, but you can adapt fast and be nimble.

Anand Raman is EVP and COO at Newgen Software

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Misaligned architecture can lead to business consequences, with 93% of respondents reporting negative outcomes such as service disruptions, high operational costs and security challenges ...

A Gartner analyst recently suggested that GenAI tools could create 25% time savings for network operational teams. Where might these time savings come from? How are GenAI tools helping NetOps teams today, and what other tasks might they take on in the future as models continue improving? In general, these savings come from automating or streamlining manual NetOps tasks ...

IT and line-of-business teams are increasingly aligned in their efforts to close the data gap and drive greater collaboration to alleviate IT bottlenecks and offload growing demands on IT teams, according to The 2025 Automation Benchmark Report: Insights from IT Leaders on Enterprise Automation & the Future of AI-Driven Businesses from Jitterbit ...

A large majority (86%) of data management and AI decision makers cite protecting data privacy as a top concern, with 76% of respondents citing ROI on data privacy and AI initiatives across their organization, according to a new Harris Poll from Collibra ...

According to Gartner, Inc. the following six trends will shape the future of cloud over the next four years, ultimately resulting in new ways of working that are digital in nature and transformative in impact ...

2020 was the equivalent of a wedding with a top-shelf open bar. As businesses scrambled to adjust to remote work, digital transformation accelerated at breakneck speed. New software categories emerged overnight. Tech stacks ballooned with all sorts of SaaS apps solving ALL the problems — often with little oversight or long-term integration planning, and yes frequently a lot of duplicated functionality ... But now the music's faded. The lights are on. Everyone from the CIO to the CFO is checking the bill. Welcome to the Great SaaS Hangover ...

Regardless of OpenShift being a scalable and flexible software, it can be a pain to monitor since complete visibility into the underlying operations is not guaranteed ... To effectively monitor an OpenShift environment, IT administrators should focus on these five key elements and their associated metrics ...

An overwhelming majority of IT leaders (95%) believe the upcoming wave of AI-powered digital transformation is set to be the most impactful and intensive seen thus far, according to The Science of Productivity: AI, Adoption, And Employee Experience, a new report from Nexthink ...

Overall outage frequency and the general level of reported severity continue to decline, according to the Outage Analysis 2025 from Uptime Institute. However, cyber security incidents are on the rise and often have severe, lasting impacts ...