SUMMUS Software, a provider of cloud-based IT operations management solutions, announced the latest release of Summus IT Management Suite powered by Summit Platform 4.0, an integrated suite of applications for IT service management, IT asset management, and availability management.
This latest release delivers the IT contextual dashboard, together with robust enhancements to incident, service level agreement (SLA), change, configuration management database (CMDB), knowledge, event, release, availability and project management.
SUMMUS Software’s new release of Summus IT Management Suite and Summit Platform are designed to support the growing and maturing IT service management, IT asset management and IT availability management requirements of small and midsized businesses (SMB) and managed service providers (MSP). By supporting IT organization’s on-going efforts to optimize their costs, resources and processes, this release ensures customers can better maximize IT management efficiencies.
The new release of Summus IT Management Suite is powered by the latest version of SUMMUS Software’s unified and integrated IT operations management platform, Summit Platform 4.0.
Based on extensive work with customers, key IT industry experts and standards organizations, this release delivers features representing key IT management technology advances in the areas of Incident Management, SLA Management, Knowledge Management, Change Management, CMDB, Availability Management, Event Management, Release Management and Project Management.
Key features of the new release of Summus IT Management Suite include:
- Incident Management: Fine-grained per-incident cost management, and simplified end-user request management via templates
- SLA Management: Fine-grained control and monitoring of customer SLAs, vendor SLAs and operations level agreements (OLA)
- Knowledge Management: Enhanced knowledge relevance and effectiveness management
- Change Management: Enhanced reliability and availability with powerful change control and configuration
- CMDB: Increased high availability with version control management, faster and easier implementation and simplified integration with other IT management systems via open Web Services APIs
- Release Management: Comprehensive management of release costs, versions, builds, and workflows
- Server & Network Monitoring: Flexible and fine-grained monitoring, reporting and alerts based on multiple thresholds, and utilization trends
- Event Management: Automatic, event correlation management
- IT Contextual Dashboard: Holistic side-by-side, contextually comparative view of the entire IT operations environment
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