Sumo Logic joined the ServiceNow Service Graph Connector Program by integrating its Continuous Intelligence Platform for logs, metrics, traces and events with Service Graph, helping customers to quickly, easily, and reliably load third-party data into the system, enabling data quality, timeliness, and scalability.
Connectors validated by ServiceNow’s Service Graph Connector Program integrate the expertise of the ServiceNow partner ecosystem into Service Graph. Sumo Logic’s Service Graph Connector enables customers to effectively manage their modern digital product and services lifecycles by:
- Ingesting auto-discovered, ephemeral AWS and VMware asset data from Sumo Logic’s observability solution to update the ServiceNow Configuration Management Database (CMDB) in real time.
- Extending the CMDB system of record beyond traditional IT operations, giving IT teams more context and visibility into modern application development, deployment and operational processes.
- Driving more efficient triage and risk management for security operations teams through automated enrichment of security incidents with asset data collected by the Service Graph Connector.
ServiceNow Service Graph, the next-generation system of record for digital products and services, evolves the ServiceNow Configuration Management Database (CMDB) beyond inventory and asset management. By using ServiceNow Service Graph, IT organizations are empowered with a broad and deep data foundation for managing the entire lifecycle of digital products and services. Service Graph underpins all ServiceNow products, allowing customers to tie together technology, people, and processes into a service-oriented view. This connected approach enables customers to leverage their existing CMDB investment to rationalize portfolios, automate development and cloud operations, manage risk, and understand ROI, driving high-value business outcomes.
“ServiceNow is leading the future of work by creating great experiences for businesses,” said Jeff Hausman, SVP & GM, IT Workflows Operations Management at ServiceNow. “We are pleased to have Sumo Logic launch its Service Graph Connector and Security Incident Response integration to help further enhance satisfaction, build trust, accelerate time to value, and reduce risk for our joint customers.”
“Security and observability needs are morphing, and organizations must match this fast-paced world and identify and respond to incidents faster than ever — or risk costly outages, negative customer experiences and security mishaps,” said John Coyle, VP of Business Development at Sumo Logic. “As a result, it’s increasingly important that we make it easier for our customers to monitor and secure their modern IT environments using our Continuous Intelligence Platform while also seamlessly integrating with their security and operations workflows to increase productivity and improve experience. Our new solutions for ServiceNow achieve exactly this and we’re excited to partner more closely with them and our mutual customers.”
Sumo Logic’s machine data analytics platform and Cloud SIEM solution bring full coverage to modern IT and security operations workflows in ServiceNow to automatically identify critical events and potential threats with enriched context from assets, driving improved service outcomes, application reliability, risk management and ROI. In addition to the new Service Graph Connector, Sumo Logic and ServiceNow users can now send alert notifications and Cloud SIEM insights to multiple ServiceNow products, including:
- Security Incident Response: Sumo Logic’s integration with ServiceNow's Security Incident Response allows for real-time ingestion and transformation of Sumo Logic Cloud SIEM Insights into ServiceNow’s Now Platform as Security Incidents. Incidents that have been created through periodic polling of Sumo Logic’s Cloud SIEM are automatically enriched with indicators of compromise and associated MITRE ATT&CK techniques identified by Sumo Logic, providing valuable context to security operations teams, improving mean-time-to-response and enabling more rapid and robust investigation of the incident. This integration is available today to joint customers on the ServiceNow® Store.
- Event and Incident Management: Sumo Logic has updated and expanded its ITOM and ITSM webhook integrations, enabling users to trigger alert notifications with richer context that are automatically translated into native ServiceNow Events and Incidents. These integrations now also support auto-resolution when a triggered condition resolves itself, making it easier than ever to leverage Sumo Logic’s Continuous Intelligence Platform to proactively investigate anomalous activities, reduce user impact and increase productivity by delivering reliable, secure apps and IT services.
The Latest
In MEAN TIME TO INSIGHT Episode 11, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses Secure Access Service Edge (SASE) ...
On average, only 48% of digital initiatives enterprise-wide meet or exceed their business outcome targets according to Gartner's annual global survey of CIOs and technology executives ...
Artificial intelligence (AI) is rapidly reshaping industries around the world. From optimizing business processes to unlocking new levels of innovation, AI is a critical driver of success for modern enterprises. As a result, business leaders — from DevOps engineers to CTOs — are under pressure to incorporate AI into their workflows to stay competitive. But the question isn't whether AI should be adopted — it's how ...
The mobile app industry continues to grow in size, complexity, and competition. Also not slowing down? Consumer expectations are rising exponentially along with the use of mobile apps. To meet these expectations, mobile teams need to take a comprehensive, holistic approach to their app experience ...
Users have become digital hoarders, saving everything they handle, including outdated reports, duplicate files and irrelevant documents that make it difficult to find critical information, slowing down systems and productivity. In digital terms, they have simply shoved the mess off their desks and into the virtual storage bins ...
Today we could be witnessing the dawn of a new age in software development, transformed by Artificial Intelligence (AI). But is AI a gateway or a precipice? Is AI in software development transformative, just the latest helpful tool, or a bunch of hype? To help with this assessment, DEVOPSdigest invited experts across the industry to comment on how AI can support the SDLC. In this epic multi-part series to be posted over the next several weeks, DEVOPSdigest will explore the advantages and disadvantages; the current state of maturity and adoption; and how AI will impact the processes, the developers, and the future of software development ...
Half of all employees are using Shadow AI (i.e. non-company issued AI tools), according to a new report by Software AG ...
On their digital transformation journey, companies are migrating more workloads to the cloud, which can incur higher costs during the process due to the higher volume of cloud resources needed ... Here are four critical components of a cloud governance framework that can help keep cloud costs under control ...
Operational resilience is an organization's ability to predict, respond to, and prevent unplanned work to drive reliable customer experiences and protect revenue. This doesn't just apply to downtime; it also covers service degradation due to latency or other factors. But make no mistake — when things go sideways, the bottom line and the customer are impacted ...
Organizations continue to struggle to generate business value with AI. Despite increased investments in AI, only 34% of AI professionals feel fully equipped with the tools necessary to meet their organization's AI goals, according to The Unmet AI Needs Surveywas conducted by DataRobot ...