SunView Software announced the availability of the ChangeGear 6.0 Service Desk Platform, which features powerful new user-centric views that increase workforce productivity, provide rich user interaction and drive a better decision-making process. The emphasis for this release is to improve user engagement with the Service Desk at a time when every IT organization is looking for ways to improve service levels.

With the introduction of ChangeGear 6.0, SunView Software is providing users with a modern intuitive user interface, designed for simplicity and efficiency. ChangeGear 6.0 gives users more in-depth visibility into IT by introducing all-new, role-based interfaces and management dashboards. With custom dashboards tailor-made for various personas across the enterprise, users can work more efficiently by accessing the information they need, when they need it. The new user-centric designed views into ChangeGear Service Desk information enables deeper insight for strategic decision-making, improved communications and will empower IT to drive higher service levels and increased end-user satisfaction.

“We all know that enterprise dependence on technology for workforce productivity is driving a new era for enterprise service management. With ChangeGear 6.0, we are improving the Service Desk user experience by optimizing the way IT works and employees get support. We are facilitating the transition from the Service Desk being back office automation to a more client-facing, modern solution, that improves the support experience for both IT staff and end users”, said Seng Sun, CEO of SunView Software.

The new user-centric design of ChangeGear 6.0 is built on SunView Software’s proven Service Desk Platform. Key features include:

- Modern User Experience - The new interface utilizes the latest HTML 5 and responsive web technologies, providing a sleek look and feel that improves access and maximizes productivity.

- Personalized Workspace - With aggregated activities such as tickets, tasks and events from across the system, the Workspace provides a user an efficient way to perform daily work. All heads up KPIs and pertinent information are displayed within a single view.

- Persona-Based Dashboards - The new intuitive and responsive dashboards provides aggregated view into key metrics and KPIs for IT Staff, Management, Executive, Business Groups, etc. There are more than 60 service management metrics that can be easily added to the dashboard for real-time reporting.

- Self-Service Portal – The redesigned Self-Service Portal delivers a responsive web interface that enables easy end-user access from anywhere. Intelligent Search, notifications, and the use of formless ticket submission further enhance the support experience for end users.

- Intelligent Search - The advanced search capability in ChangeGear enables users and staff to search across all processes in the Service Desk Platform, including attachments (PDF, Excel, Word, etc.). Users can now expect improved access to information for fast problem resolution.

With its powerful new views into the Service Desk, ChangeGear 6.0 delivers a platform for better engagement across the enterprise, improving process and IT alignment with the business.