SunView Rolls Out ChangeGear 5.0 for MSPs
August 15, 2012
Share this

SunView Software announced SunView ChangeGear 5.0 for MSPs (Managed Services Providers).

SunView ChangeGear 5.0 is part of a new breed of ITSM software solutions quick to deploy, easy-to-use and cost less to maintain. Built from the ground up using an open and modern application architecture, SunView ChangeGear 5.0 provides MSPs with a proven ITSM platform for automating processes and establishing best of class customer communications critical for staying competitive in today’s market.

ChangeGear 5.0 enables MSPs to help their customers increase efficiencies by delivering built-in ITIL service workflows for critical service management processes such as Incident and Problem Management, Change and Release Management, Service Asset and Configuration Management, and Self-Service and Request Fulfillment.

Key Product Features in ChangeGear 5.0 for MSPs:

- Asset Discovery & Configuration Management – Enables the documentation and management of customer assets to achieve optimum performance and up-time. Automated discovery enables quick assessment of potential client’s infrastructure and keeps you current on existing customer add, move, and deletes.

- Service Desk – Automates incident management, problem management, knowledge management, and request fulfillment for customers. Keeps IT service teams focused on the right tasks based on SLAs.

- Service Catalog - Deliver your customers a personalized self-service portal for finding and requesting services.

- Change Management – Automate process for managing change to critical service assets in the IT environment. Maximum up time and security for you and your clients.

“SunView recognizes the unique challenges of MSPs seeking to deliver value-added services to their customers,” said Seng Sun, CEO of SunView. “ChangeGear 5.0 is engineered specifically to MSP needs for services profitability, streamlining customer acquisition and expansion, and improving customer satisfaction.”

Share this

The Latest

September 27, 2021

During the 18 months of COVID, Aternity tracked the pandemic's impact on the workplace, office reopening plans remained murky, but what is clear is the permanent way in which various industries have changed. In healthcare, telehealth is here to stay. In retail, online commerce and curbside delivery are permanently shifting where back-office work gets done. These business model adjustments have a lasting effect on corporate technology investments ...

September 23, 2021

The Internet played a greater role than ever in supporting enterprise productivity over the past year-plus, as newly remote workers logged onto the job via residential links that, it turns out, left much to be desired in terms of enabling work ...

September 22, 2021

The world's appetite for cloud services has increased but now, more than 18 months since the beginning of the pandemic, organizations are assessing their cloud spend and trying to better understand the IT investments that were made under pressure. This is a huge challenge in and of itself, with the added complexity of embracing hybrid work ...

September 21, 2021

After a year of unprecedented challenges and change, tech pros responding to this year’s survey, IT Pro Day 2021 survey: Bring IT On from SolarWinds, report a positive perception of their roles and say they look forward to what lies ahead ...

September 20, 2021

One of the key performance indicators for IT Ops is MTTR (Mean-Time-To-Resolution). MTTR essentially measures the length of your incident management lifecycle: from detection; through assignment, triage and investigation; to remediation and resolution. IT Ops teams strive to shorten their incident management lifecycle and lower their MTTR, to meet their SLAs and maintain healthy infrastructures and services. But that's often easier said than done, with incident triage being a key factor in that challenge ...

September 16, 2021

Achieve more with less. How many of you feel that pressure — or, even worse, hear those words — trickle down from leadership? The reality is that overworked and under-resourced IT departments will only lead to chronic errors, missed deadlines and service assurance failures. After all, we're only human. So what are overburdened IT departments to do? Reduce the human factor. In a word: automate ...

September 15, 2021

On average, data innovators release twice as many products and increase employee productivity at double the rate of organizations with less mature data strategies, according to the State of Data Innovation report from Splunk ...

September 14, 2021

While 90% of respondents believe observability is important and strategic to their business — and 94% believe it to be strategic to their role — just 26% noted mature observability practices within their business, according to the 2021 Observability Forecast ...

September 13, 2021

Let's explore a few of the most prominent app success indicators and how app engineers can shift their development strategy to better meet the needs of today's app users ...

September 09, 2021

Business enterprises aiming at digital transformation or IT companies developing new software applications face challenges in developing eye-catching, robust, fast-loading, mobile-friendly, content-rich, and user-friendly software. However, with increased pressure to reduce costs and save time, business enterprises often give a short shrift to performance testing services ...