eG Innovations released the results of its annual worldwide survey of over 150 IT operations professionals in North America, Europe and Asia-Pacific on managing service performance in transformational IT environments. The key finding of the survey shows that companies are having a hard time keeping up with the performance management requirements of virtualized IT infrastructures.
Transformational IT technologies like virtualization and cloud computing are changing the way IT services are provisioned and delivered. While these transformational IT technologies offer significant operational and cost benefits, they also make management of business services much more complex and challenging because of the dynamic nature of the infrastructure. IT operations also expect that management systems for their virtualized infrastructure be as automated, agile and easy to use as the virtualized infrastructure itself.
Management tools designed for physical environments are not only difficult to use, but are also not designed to handle the dynamic inter-dependencies in virtual infrastructures.
The eG Innovations 2012 study finds that IT operations are looking for new performance management practices and solutions in order to catch up with the pace of technology change and deal with these new priorities and challenges.
“Virtualization and cloud technologies render the traditional, manual approach to performance management inadequate,” said Karin Kelley, Analyst, Infrastructure Software, 451 Research. “To deliver on the ROI promise, today’s IT ops need to automate and accelerate the diagnosis and resolution of performance issues in dynamic and complex service environments."
KEY SURVEY FINDINGS
IT operations professionals struggle to manually diagnose root cause problems in heterogeneous service environments: 54% of IT professionals surveyed said their single biggest performance management challenge is identifying the root cause of slow application performance in such heterogeneous environments. IT operations staff can’t tell where the root of the problem is when a user says performance is “slow”: Is it the Network? Server? Database? Virtual Machine?
Today’s manual approach to troubleshooting performance issues is woefully inadequate in dealing with the complexity of transformational IT environments. In response, a majority of 67% would like to see performance management solutions that help them automate and accelerate the diagnosis and resolution of performance issues in heterogeneous service environments.
Managing virtual and physical machines is a challenge: A very high percentage of respondents (53%) are looking for solutions that can manage performance of both virtual and physical machines, as well as the applications running on them, reflecting the new dynamics and inter-dependencies introduced by virtualization layers of IT environments.
IT wants integrated performance monitoring across all infrastructure tiers: 60% of respondents say they are using multiple, independent performance monitoring tools today - one for the network, another for servers, another for the database and one for the virtualization tier. This fragmented silo approach does not work anymore, and an overwhelming 66% say they are looking for comprehensive solutions that provide answers to cross-layer performance issues.
Poor service performance impacts customer satisfaction: The #1 business impact of poor IT service performance is decreased customer satisfaction say 53% of respondents. Decreased user productivity (44%) and an increase of IT operations cost (44%) as a result of IT performance issues are of major concern among IT operations professionals.
IT operations professionals are looking for proactive problem solving: 63% of respondents are looking for performance management solutions that allow them to become more proactive and find problems before they impact the user experience.
"Businesses are eager to reap the benefits of cloud computing and virtualization: increased agility, scalability and cost reduction,” said John Worthington, Director of Consulting, Third Sky.
“IT operations have to deliver the same or better end-user experience with fewer resources and less money. Process improvement and service definition are essential to long-term success, and customers who attempt to take a short-cut around these realities eventually face frustration. Organizations must find a way to do both process and service-oriented improvements in order to succeed in the new world."
The Latest
Part 4 covers OpenTelemetry: Next year, we're going to see more embrace of OpenTelemetry across the entire industry — opening up the future of instrumentation ...
Part 3 covers even more on Observability: Observability will move up the organization to support the sustainability and FinOps drive. The combined pressure of needing to adopt more sustainable practices and tackle rising cloud costs will catapult observability from an IT priority to a business requirement in 2024 ...
Part 2 covers more on Observability: In 2024, observability platforms will embrace and innovate with new technologies like GenAI for real-time analytics, becoming the fulcrum for digital experience management ...
The Holiday Season means it is time for APMdigest's annual list of Application Performance Management (APM) predictions, covering IT performance topics. Industry experts — from analysts and consultants to the top vendors — offer thoughtful, insightful, and often controversial predictions on how APM, Observability, AIOps and related technologies will evolve and impact business in 2024. Part 1 covers APM and Observability ...
To help you stay on top of the ever-evolving tech scene, Automox IT experts shake the proverbial magic eight ball and share their predictions about tech trends in the coming year. From M&A frenzies to sustainable tech and automation, these forecasts paint an exciting picture of the future ...
Incident management processes are not keeping pace with the demands of modern operations teams, failing to meet the needs of SREs as well as platform and ops teams. Results from the State of DevOps Automation and AI Survey, commissioned by Transposit, point to an incident management paradox. Despite nearly 60% of ITOps and DevOps professionals reporting they have a defined incident management process that's fully documented in one place and over 70% saying they have a level of automation that meets their needs, teams are unable to quickly resolve incidents ...
Today, in the world of enterprise technology, the challenges posed by legacy Virtual Desktop Infrastructure (VDI) systems have long been a source of concern for IT departments. In many instances, this promising solution has become an organizational burden, hindering progress, depleting resources, and taking a psychological and operational toll on employees ...
Within retail organizations across the world, IT teams will be bracing themselves for a hectic holiday season ... While this is an exciting opportunity for retailers to boost sales, it also intensifies severe risk. Any application performance slipup will cause consumers to turn their back on brands, possibly forever. Online shoppers will be completely unforgiving to any retailer who doesn't deliver a seamless digital experience ...
Black Friday is a time when consumers can cash in on some of the biggest deals retailers offer all year long ... Nearly two-thirds of consumers utilize a retailer's web and mobile app for holiday shopping, raising the stakes for competitors to provide the best online experience to retain customer loyalty. Perforce's 2023 Black Friday survey sheds light on consumers' expectations this time of year and how developers can properly prepare their applications for increased online traffic ...
