Survey Says 80 Percent of Market Unhappy With Current Network Performance Management Tools
September 25, 2012
Share this

Enterprise IT is facing mounting challenges in tracking and delivering network performance, according to a new survey conducted by SevOne.

In a survey of 711 global IT managers at companies of various sizes and representing a variety of industries, nearly all – or 90 percent – say they do not have confidence in themselves to find problems before end users are impacted.

That lack of confidence stems from an inability to consistently and quickly detect problems. In fact, 30 percent of the respondents say they do not have a way to proactively detect problems, which often means they only find out about critical problems when end users complain.

Nearly half, or 40 percent, experience critical issues one to five times each month. About 19 percent experience critical issues five to ten times each month. Interestingly, 12 percent do not know how many critical issues they have each month.

On average, it takes five hours from the moment a critical problem occurs to detecting it, determining the problem’s cause and correcting, the study found.

The trouble stems from a lack of robust performance management tools, and that is reflected in the fact that 80 percent of the market is not happy with their current performance management offerings, according to the survey.

Respondents cite maintenance costs, scalability issues, complex usability, and a lack of real-time reporting as the problems with their existing performance management systems.

Many of these performance tools are legacy systems unable to keep up with or support newer technologies including IPv6, virtualization, cloud computing and enterprise mobility.

Only 41 percent of survey respondents feel their IT staff is extremely well educated or well educated on how to manage the new technologies, like IPv6, and their associated challenges.

Even fewer are ready for the impact of personal employee handheld devices, such as iPads and iPhones, on their corporate networks. In fact, close to 80% of IT is stressed and concerned about people bringing in their own devices to work, according to survey findings.

The survey was launched July 31 and concluded on August 3, and queried a variety of IT leaders. More than 75 percent of the respondents were individual network managers and administrators.

Share this

The Latest

June 25, 2020

I've had the opportunity to work with a number of organizations embarking on their AIOps journey. I always advise them to start by evaluating their needs and the possibilities AIOps can bring to them through five different levels of AIOps maturity. This is a strategic approach that allows enterprises to achieve complete automation for long-term success ...

June 24, 2020

Sumo Logic recently commissioned an independent market research study to understand the industry momentum behind continuous intelligence — and the necessity for digital organizations to embrace a cloud-native, real-time continuous intelligence platform to support the speed and agility of business for faster decision-making, optimizing security, driving new innovation and delivering world-class customer experiences. Some of the key findings include ...

June 23, 2020

When it comes to viruses, it's typically those of the computer/digital variety that IT is concerned about. But with the ongoing pandemic, IT operations teams are on the hook to maintain business functions in the midst of rapid and massive change. One of the biggest challenges for businesses is the shift to remote work at scale. Ensuring that they can continue to provide products and services — and satisfy their customers — against this backdrop is challenging for many ...

June 22, 2020

Teams tasked with developing and delivering software are under pressure to balance the business imperative for speed with high customer expectations for quality. In the course of trying to achieve this balance, engineering organizations rely on a variety of tools, techniques and processes. The 2020 State of Software Quality report provides a snapshot of the key challenges organizations encounter when it comes to delivering quality software at speed, as well as how they are approaching these hurdles. This blog introduces its key findings ...

June 18, 2020

For IT teams, run-the-business, commodity areas such as employee help desks, device support and communication platforms are regularly placed in the crosshairs for cost takeout, but these areas are also highly visible to employees. Organizations can improve employee satisfaction and business performance by building unified functions that are measured by employee experience rather than price. This approach will ultimately fund transformation, as well as increase productivity and innovation ...

June 17, 2020

In the agile DevOps framework, there is a vital piece missing; something that previous approaches to application development did well, but has since fallen by the wayside. That is, the post-delivery portion of the toolchain. Without continuous cloud optimization, the CI/CD toolchain still produces massive inefficiencies and overspend ...

June 16, 2020

The COVID-19 pandemic has exponentially accelerated digital transformation projects. To better understand where IT professionals are turning for help, we analyzed the online behaviors of IT decision-makers. Our research found an increase in demand for resources related to APM, microservices and dependence on cloud services ...

June 15, 2020

The rush to the public cloud has now slowed as organizations realized that it is not a "one size fits all" solution. The main issue is the lack of deep visibility into the performance of applications provided by the host. Our own research has recently revealed that 32% of public cloud resources are currently under-utilized, and without proper direction and guidance, this will remain the case ...

June 11, 2020

The global shift to working from home (WFH) enforced by COVID-19 stay-at-home orders has had a massive impact on everyone's working lives, not just in the way they remotely interact with their teams and IT systems, but also in how they spend their working days. With both governments and businesses committed to slowly opening up offices, it's increasingly clear that a high prevalence of remote work will continue throughout 2020 and beyond. This situation begets important questions ...

June 10, 2020
In recent years, with the emergence of newer technologies ranging from the cloud to machine learning, IT modernization has evolved from a replacement of end-of-life infrastructure to an enabler of innovation and business value. It is a complex process that can take months or even years, but a recent survey shows that the effort begins to deliver measurable results almost as soon as an organization executes the first steps on its roadmap ...