Taking Action Against the Data You Have
January 05, 2022

Adam Frank

Share this

Move fast and break things: A phrase that has been a rallying cry for many SREs and DevOps practitioners. After all, these teams are charged with delivering rapid and unceasing innovation to wow customers and keep pace with competitors.

But today's society doesn't tolerate broken things (aka downtime). So, what if you can move fast and not break things? Or at least, move fast and rapidly identify or even predict broken things?

It's high time to rethink the old rallying cry, and with AI and observability working in tandem, it's possible.

Applying AI to observability data turns mountains of telemetry data, regardless of the relative size of the mountain to your business, into actionable information, playing a critical role in how quickly an organization can innovate. Let's explore why these solutions are so essential.

How AI and Observability Converge to Help

DevOps practitioners strive to provide superior digital experiences by continuously delivering and integrating features, fixes and functionalities for immersive experiences. This constant behind-the-scenes innovation is at odds with customers' expectations for 100% availability. Today's consumer expects to purchase, transact, interact and access on-demand digital services with zero downtime.

SREs and DevOps teams need AI-driven observability to monitor system performance or innovation and productivity plummets. Teams spend entire days managing alerts and fighting fires. And even with an infinite amount of time to shift through data, today's distributed IT systems, virtual computing and ephemeral machines are simply too complex and interdependent for the human mind to monitor manually.

Only automated intelligence can constantly verify and restore digital products and services in modern IT architectures. And only AI and ML can create a continual learning cycle, understanding more from the data gathered across infrastructures, applications and services. These insights build more system reliability, but because nothing can fully protect against outages happening, they also allow IT teams to resolve incidents rapidly when they do occur.

SREs, DevOps Practitioners ... and Astronauts?

When incidents arise and systems fail, the stakes are high for SREs and DevOps practitioners to right the ship — and fast. For every minute of downtime, businesses suffer exponential losses, like tanking stocks, tarnished reputations and disillusioned customers. But teams also need to remain cool under mounting pressure to work efficiently.

How? In one word: knowledge.

I recently read Chirs Hadfield's book An Astronaut's Guide to Life on Earth. Although I only wish people thought of IT teams as superheroes, the author's advice resonated:

"People tend to think astronauts have the courage of a superhero — or maybe the emotional range of a robot. But in order to stay calm in a high-stress, high-stakes situation, all you really need is knowledge."

Under pressure to tackle a challenging system failure, knowledge also allows SREs and DevOps teams to overcome emotions and find solutions. And that's precisely where intelligent observability comes in: it gathers data produced from apps and services, adds context and turns volumes of information into actionable knowledge.

Automate the Cognitive Load

The benefits of automation don't stop at speedy fixes. Automating the toil out of observability provides economic value by freeing teams to accelerate innovation and provide measurable value. Teams can focus more on development and less on ops with little mundane work to accomplish.

Intelligent observability also reduces stress and burnout prevalent among IT teams. AI-driven observability platforms reduce alert noise and focus teams on the incidents that matter for triage and remediation.

And, for businesses, intelligent observability assures the quality of the customer experience, which is ultimately what matters most.

Welcome to the era of move fast and break things infrequently. Although less catchy than the original, it's more reflective of the automated intelligence today's software-defined world needs to deliver superior customer experiences. Every business's revenue, reputation and growth depend on it.

Adam Frank is VP, Product & Design, at Moogsoft
Share this

The Latest

May 25, 2023

Developers need a tool that can be portable and vendor agnostic, given the advent of microservices. It may be clear an issue is occurring; what may not be clear is if it's part of a distributed system or the app itself. Enter OpenTelemetry, commonly referred to as OTel, an open-source framework that provides a standardized way of collecting and exporting telemetry data (logs, metrics, and traces) from cloud-native software ...

May 24, 2023

As SLOs grow in popularity their usage is becoming more mature. For example, 82% of respondents intend to increase their use of SLOs, and 96% have mapped SLOs directly to their business operations or already have a plan to, according to The State of Service Level Objectives 2023 from Nobl9 ...

May 23, 2023

Observability has matured beyond its early adopter position and is now foundational for modern enterprises to achieve full visibility into today's complex technology environments, according to The State of Observability 2023, a report released by Splunk in collaboration with Enterprise Strategy Group ...

May 22, 2023

Before network engineers even begin the automation process, they tend to start with preconceived notions that oftentimes, if acted upon, can hinder the process. To prevent that from happening, it's important to identify and dispel a few common misconceptions currently out there and how networking teams can overcome them. So, let's address the three most common network automation myths ...

May 18, 2023

Many IT organizations apply AI/ML and AIOps technology across domains, correlating insights from the various layers of IT infrastructure and operations. However, Enterprise Management Associates (EMA) has observed significant interest in applying these AI technologies narrowly to network management, according to a new research report, titled AI-Driven Networks: Leveling Up Network Management with AI/ML and AIOps ...

May 17, 2023

When it comes to system outages, AIOps solutions with the right foundation can help reduce the blame game so the right teams can spend valuable time restoring the impacted services rather than improving their MTTI score (mean time to innocence). In fact, much of today's innovation around ChatGPT-style algorithms can be used to significantly improve the triage process and user experience ...

May 16, 2023

Gartner identified the top 10 data and analytics (D&A) trends for 2023 that can guide D&A leaders to create new sources of value by anticipating change and transforming extreme uncertainty into new business opportunities ...

May 15, 2023

The only way for companies to stay competitive is to modernize applications, yet there's no denying that bringing apps into the modern era can be challenging ... Let's look at a few ways to modernize applications and consider what new obstacles and opportunities 2023 presents ...

May 11, 2023
Applications can be subjected to high traffic on certain days, which, if not taken into account, can lead to unpredictable outcomes and customer dissatisfaction. These may include slow loading speeds, downtime, and unpredictable outcomes, among others ... Hence, applications must be tested for load thresholds to improve performance. Businesses that ignore load performance testing and fail to continually scale these applications leave themselves open to service outages, customer dissatisfaction, and monetary losses ...
May 10, 2023

As online penetration grows, retailers' profits are shrinking — with the cost of serving customers anytime, anywhere, at any speed not bringing in enough topline growth to best monetize even existing investments in technology, systems, infrastructure, and people, let alone new investments, according to Digital-First Retail: Turning Profit Destruction into Customer and Shareholder Value, a new report from AlixPartners and World Retail Congress ...