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The 2023 State of IT Operations Survey Results Are In

Jon Levenson
Automox

It's never easy to forecast the future. But lately, life and work have gotten even more unpredictable. It's no secret we're living through days of heavy economic and workplace uncertainty.

Unfortunately, in such times, IT operations teams are up against even more endpoint management challenges than usual. A surplus of software and devices means avalanches of complexity and escalating endpoint diversity within organizations' IT environments.

Plus, in many cases, today's financial crunch will translate to companies cutting back on hiring, tightening budgets, limiting spending on tools, and pushing teams – already running on fumes – to do more with less. How are you supposed to overcome all this?

Teams want fast, scalable ways to make it easier to manage their complex IT environments

In the 2023 State of IT Operations Report, nearly 500 IT operations professionals from across the United States expressed their hunger for more efficient ways to centralize and simplify IT operations. Teams want fast, scalable ways to make it easier to manage their complex IT environments. Frankly, there's really only one solution: automation.


Automation to the Rescue

This year, the survey behind the State of IT Operations Report dug into IT teams' most challenging efficiency hurdles and limitations. The results showcase significant discoveries about how automation is increasing IT agility, reducing costs, and enhancing IT operations teams' endpoint management capabilities in the modern workplace.

Here's a sneak peek at some of the findings:

■ 87% of ITOps professionals say their companies are still experiencing rapid or steady growth, but over half worry about reduced budgets, should the economic climate become more challenging.

■ 55% of organizations do not feel they are managing their endpoints very efficiently.

■ Only 23% of organizations have fully automated endpoint management, but 77% say they are at least mostly automated.

How Will IT Teams Clear Endpoint Management Hurdles? Trust in Automation

Learning to trust automation to tackle previously manual tasks is key – but easier said than done. ITOps teams often worry about human error, ineffective workflow, or complex setup if they choose to adopt automation fully. But automation isn't about relinquishing your hold on your endpoints – in fact, automation has evolved to give teams tighter visibility and control than ever, and without the costly manual effort.

As you'll note when you read the State of IT Operations Report, automating endpoints is an essential productivity enabler. Plus, it's a catalyst to assure your IT leadership you can take your org forward. 

Because many orgs are upping their attention to reduced costs, control over diverse endpoint landscapes, and improving their security posture there's no better time than now to start putting your trust in automation.


Click on image for larger version

So, How Will Your Team Win the Endpoint Management Game?

There are radical ways to boost efficiency with automation while maintaining control over your diverse IT environment. Dig deeper into automation insights and share the State of IT Operations survey findings with your team by downloading the full report here.

Jon Levenson is Technical Content Writer/Editor at Automox

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People want to be doing more engaging work, yet their day often gets overrun by addressing urgent IT tickets. But thanks to advances in AI "vibe coding," where a user describes what they want in plain English and the AI turns it into working code, IT teams can automate ticketing workflows and offload much of that work. Password resets that used to take 5 minutes per request now get resolved automatically ...

Governments and social platforms face an escalating challenge: hyperrealistic synthetic media now spreads faster than legacy moderation systems can react. From pandemic-related conspiracies to manipulated election content, disinformation has moved beyond "false text" into the realm of convincing audiovisual deception ...

Traditional monitoring often stops at uptime and server health without any integrated insights. Cross-platform observability covers not just infrastructure telemetry but also client-side behavior, distributed service interactions, and the contextual data that connects them. Emerging technologies like OpenTelemetry, eBPF, and AI-driven anomaly detection have made this vision more achievable, but only if organizations ground their observability strategy in well-defined pillars. Here are the five foundational pillars of cross-platform observability that modern engineering teams should focus on for seamless platform performance ...

For all the attention AI receives in corporate slide decks and strategic roadmaps, many businesses are struggling to translate that ambition into something that holds up at scale. At least, that's the picture that emerged from a recent Forrester study commissioned by Tines ...

From smart factories and autonomous vehicles to real-time analytics and intelligent building systems, the demand for instant, local data processing is exploding. To meet these needs, organizations are leaning into edge computing. The promise? Faster performance, reduced latency and less strain on centralized infrastructure. But there's a catch: Not every network is ready to support edge deployments ...

Every digital customer interaction, every cloud deployment, and every AI model depends on the same foundation: the ability to see, understand, and act on data in real time ... Recent data from Splunk confirms that 74% of the business leaders believe observability is essential to monitoring critical business processes, and 66% feel it's key to understanding user journeys. Because while the unknown is inevitable, observability makes it manageable. Let's explore why ...

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Kubernetes has become the backbone of cloud infrastructure, but it's also one of its biggest cost drivers. Recent research shows that 98% of senior IT leaders say Kubernetes now drives cloud spend, yet 91% still can't optimize it effectively. After years of adoption, most organizations have moved past discovery. They know container sprawl, idle resources and reactive scaling inflate costs. What they don't know is how to fix it ...

Artificial intelligence is no longer a future investment. It's already embedded in how we work — whether through copilots in productivity apps, real-time transcription tools in meetings, or machine learning models fueling analytics and personalization. But while enterprise adoption accelerates, there's one critical area many leaders have yet to examine: Can your network actually support AI at the speed your users expect? ...

The more technology businesses invest in, the more potential attack surfaces they have that can be exploited. Without the right continuity plans in place, the disruptions caused by these attacks can bring operations to a standstill and cause irreparable damage to an organization. It's essential to take the time now to ensure your business has the right tools, processes, and recovery initiatives in place to weather any type of IT disaster that comes up. Here are some effective strategies you can follow to achieve this ...

The 2023 State of IT Operations Survey Results Are In

Jon Levenson
Automox

It's never easy to forecast the future. But lately, life and work have gotten even more unpredictable. It's no secret we're living through days of heavy economic and workplace uncertainty.

Unfortunately, in such times, IT operations teams are up against even more endpoint management challenges than usual. A surplus of software and devices means avalanches of complexity and escalating endpoint diversity within organizations' IT environments.

Plus, in many cases, today's financial crunch will translate to companies cutting back on hiring, tightening budgets, limiting spending on tools, and pushing teams – already running on fumes – to do more with less. How are you supposed to overcome all this?

Teams want fast, scalable ways to make it easier to manage their complex IT environments

In the 2023 State of IT Operations Report, nearly 500 IT operations professionals from across the United States expressed their hunger for more efficient ways to centralize and simplify IT operations. Teams want fast, scalable ways to make it easier to manage their complex IT environments. Frankly, there's really only one solution: automation.


Automation to the Rescue

This year, the survey behind the State of IT Operations Report dug into IT teams' most challenging efficiency hurdles and limitations. The results showcase significant discoveries about how automation is increasing IT agility, reducing costs, and enhancing IT operations teams' endpoint management capabilities in the modern workplace.

Here's a sneak peek at some of the findings:

■ 87% of ITOps professionals say their companies are still experiencing rapid or steady growth, but over half worry about reduced budgets, should the economic climate become more challenging.

■ 55% of organizations do not feel they are managing their endpoints very efficiently.

■ Only 23% of organizations have fully automated endpoint management, but 77% say they are at least mostly automated.

How Will IT Teams Clear Endpoint Management Hurdles? Trust in Automation

Learning to trust automation to tackle previously manual tasks is key – but easier said than done. ITOps teams often worry about human error, ineffective workflow, or complex setup if they choose to adopt automation fully. But automation isn't about relinquishing your hold on your endpoints – in fact, automation has evolved to give teams tighter visibility and control than ever, and without the costly manual effort.

As you'll note when you read the State of IT Operations Report, automating endpoints is an essential productivity enabler. Plus, it's a catalyst to assure your IT leadership you can take your org forward. 

Because many orgs are upping their attention to reduced costs, control over diverse endpoint landscapes, and improving their security posture there's no better time than now to start putting your trust in automation.


Click on image for larger version

So, How Will Your Team Win the Endpoint Management Game?

There are radical ways to boost efficiency with automation while maintaining control over your diverse IT environment. Dig deeper into automation insights and share the State of IT Operations survey findings with your team by downloading the full report here.

Jon Levenson is Technical Content Writer/Editor at Automox

Hot Topics

The Latest

People want to be doing more engaging work, yet their day often gets overrun by addressing urgent IT tickets. But thanks to advances in AI "vibe coding," where a user describes what they want in plain English and the AI turns it into working code, IT teams can automate ticketing workflows and offload much of that work. Password resets that used to take 5 minutes per request now get resolved automatically ...

Governments and social platforms face an escalating challenge: hyperrealistic synthetic media now spreads faster than legacy moderation systems can react. From pandemic-related conspiracies to manipulated election content, disinformation has moved beyond "false text" into the realm of convincing audiovisual deception ...

Traditional monitoring often stops at uptime and server health without any integrated insights. Cross-platform observability covers not just infrastructure telemetry but also client-side behavior, distributed service interactions, and the contextual data that connects them. Emerging technologies like OpenTelemetry, eBPF, and AI-driven anomaly detection have made this vision more achievable, but only if organizations ground their observability strategy in well-defined pillars. Here are the five foundational pillars of cross-platform observability that modern engineering teams should focus on for seamless platform performance ...

For all the attention AI receives in corporate slide decks and strategic roadmaps, many businesses are struggling to translate that ambition into something that holds up at scale. At least, that's the picture that emerged from a recent Forrester study commissioned by Tines ...

From smart factories and autonomous vehicles to real-time analytics and intelligent building systems, the demand for instant, local data processing is exploding. To meet these needs, organizations are leaning into edge computing. The promise? Faster performance, reduced latency and less strain on centralized infrastructure. But there's a catch: Not every network is ready to support edge deployments ...

Every digital customer interaction, every cloud deployment, and every AI model depends on the same foundation: the ability to see, understand, and act on data in real time ... Recent data from Splunk confirms that 74% of the business leaders believe observability is essential to monitoring critical business processes, and 66% feel it's key to understanding user journeys. Because while the unknown is inevitable, observability makes it manageable. Let's explore why ...

Organizations that perform regular audits and assessments of AI system performance and compliance are over three times more likely to achieve high GenAI value than organizations that do not, according to a survey by Gartner ...

Kubernetes has become the backbone of cloud infrastructure, but it's also one of its biggest cost drivers. Recent research shows that 98% of senior IT leaders say Kubernetes now drives cloud spend, yet 91% still can't optimize it effectively. After years of adoption, most organizations have moved past discovery. They know container sprawl, idle resources and reactive scaling inflate costs. What they don't know is how to fix it ...

Artificial intelligence is no longer a future investment. It's already embedded in how we work — whether through copilots in productivity apps, real-time transcription tools in meetings, or machine learning models fueling analytics and personalization. But while enterprise adoption accelerates, there's one critical area many leaders have yet to examine: Can your network actually support AI at the speed your users expect? ...

The more technology businesses invest in, the more potential attack surfaces they have that can be exploited. Without the right continuity plans in place, the disruptions caused by these attacks can bring operations to a standstill and cause irreparable damage to an organization. It's essential to take the time now to ensure your business has the right tools, processes, and recovery initiatives in place to weather any type of IT disaster that comes up. Here are some effective strategies you can follow to achieve this ...