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The 2023 State of IT Operations Survey Results Are In

Jon Levenson
Automox

It's never easy to forecast the future. But lately, life and work have gotten even more unpredictable. It's no secret we're living through days of heavy economic and workplace uncertainty.

Unfortunately, in such times, IT operations teams are up against even more endpoint management challenges than usual. A surplus of software and devices means avalanches of complexity and escalating endpoint diversity within organizations' IT environments.

Plus, in many cases, today's financial crunch will translate to companies cutting back on hiring, tightening budgets, limiting spending on tools, and pushing teams – already running on fumes – to do more with less. How are you supposed to overcome all this?

Teams want fast, scalable ways to make it easier to manage their complex IT environments

In the 2023 State of IT Operations Report, nearly 500 IT operations professionals from across the United States expressed their hunger for more efficient ways to centralize and simplify IT operations. Teams want fast, scalable ways to make it easier to manage their complex IT environments. Frankly, there's really only one solution: automation.


Automation to the Rescue

This year, the survey behind the State of IT Operations Report dug into IT teams' most challenging efficiency hurdles and limitations. The results showcase significant discoveries about how automation is increasing IT agility, reducing costs, and enhancing IT operations teams' endpoint management capabilities in the modern workplace.

Here's a sneak peek at some of the findings:

■ 87% of ITOps professionals say their companies are still experiencing rapid or steady growth, but over half worry about reduced budgets, should the economic climate become more challenging.

■ 55% of organizations do not feel they are managing their endpoints very efficiently.

■ Only 23% of organizations have fully automated endpoint management, but 77% say they are at least mostly automated.

How Will IT Teams Clear Endpoint Management Hurdles? Trust in Automation

Learning to trust automation to tackle previously manual tasks is key – but easier said than done. ITOps teams often worry about human error, ineffective workflow, or complex setup if they choose to adopt automation fully. But automation isn't about relinquishing your hold on your endpoints – in fact, automation has evolved to give teams tighter visibility and control than ever, and without the costly manual effort.

As you'll note when you read the State of IT Operations Report, automating endpoints is an essential productivity enabler. Plus, it's a catalyst to assure your IT leadership you can take your org forward. 

Because many orgs are upping their attention to reduced costs, control over diverse endpoint landscapes, and improving their security posture there's no better time than now to start putting your trust in automation.


Click on image for larger version

So, How Will Your Team Win the Endpoint Management Game?

There are radical ways to boost efficiency with automation while maintaining control over your diverse IT environment. Dig deeper into automation insights and share the State of IT Operations survey findings with your team by downloading the full report here.

Jon Levenson is Technical Content Writer/Editor at Automox

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IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...

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The 2023 State of IT Operations Survey Results Are In

Jon Levenson
Automox

It's never easy to forecast the future. But lately, life and work have gotten even more unpredictable. It's no secret we're living through days of heavy economic and workplace uncertainty.

Unfortunately, in such times, IT operations teams are up against even more endpoint management challenges than usual. A surplus of software and devices means avalanches of complexity and escalating endpoint diversity within organizations' IT environments.

Plus, in many cases, today's financial crunch will translate to companies cutting back on hiring, tightening budgets, limiting spending on tools, and pushing teams – already running on fumes – to do more with less. How are you supposed to overcome all this?

Teams want fast, scalable ways to make it easier to manage their complex IT environments

In the 2023 State of IT Operations Report, nearly 500 IT operations professionals from across the United States expressed their hunger for more efficient ways to centralize and simplify IT operations. Teams want fast, scalable ways to make it easier to manage their complex IT environments. Frankly, there's really only one solution: automation.


Automation to the Rescue

This year, the survey behind the State of IT Operations Report dug into IT teams' most challenging efficiency hurdles and limitations. The results showcase significant discoveries about how automation is increasing IT agility, reducing costs, and enhancing IT operations teams' endpoint management capabilities in the modern workplace.

Here's a sneak peek at some of the findings:

■ 87% of ITOps professionals say their companies are still experiencing rapid or steady growth, but over half worry about reduced budgets, should the economic climate become more challenging.

■ 55% of organizations do not feel they are managing their endpoints very efficiently.

■ Only 23% of organizations have fully automated endpoint management, but 77% say they are at least mostly automated.

How Will IT Teams Clear Endpoint Management Hurdles? Trust in Automation

Learning to trust automation to tackle previously manual tasks is key – but easier said than done. ITOps teams often worry about human error, ineffective workflow, or complex setup if they choose to adopt automation fully. But automation isn't about relinquishing your hold on your endpoints – in fact, automation has evolved to give teams tighter visibility and control than ever, and without the costly manual effort.

As you'll note when you read the State of IT Operations Report, automating endpoints is an essential productivity enabler. Plus, it's a catalyst to assure your IT leadership you can take your org forward. 

Because many orgs are upping their attention to reduced costs, control over diverse endpoint landscapes, and improving their security posture there's no better time than now to start putting your trust in automation.


Click on image for larger version

So, How Will Your Team Win the Endpoint Management Game?

There are radical ways to boost efficiency with automation while maintaining control over your diverse IT environment. Dig deeper into automation insights and share the State of IT Operations survey findings with your team by downloading the full report here.

Jon Levenson is Technical Content Writer/Editor at Automox

Hot Topics

The Latest

Businesses that face downtime or outages risk financial and reputational damage, as well as reducing partner, shareholder, and customer trust. One of the major challenges that enterprises face is implementing a robust business continuity plan. What's the solution? The answer may lie in disaster recovery tactics such as truly immutable storage and regular disaster recovery testing ...

IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...

Amidst the threat of cyberhacks and data breaches, companies install several security measures to keep their business safely afloat. These measures aim to protect businesses, employees, and crucial data. Yet, employees perceive them as burdensome. Frustrated with complex logins, slow access, and constant security checks, workers decide to completely bypass all security set-ups ...

Image
Cloudbrink's Personal SASE services provide last-mile acceleration and reduction in latency

In MEAN TIME TO INSIGHT Episode 13, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses hybrid multi-cloud networking strategy ... 

In high-traffic environments, the sheer volume and unpredictable nature of network incidents can quickly overwhelm even the most skilled teams, hindering their ability to react swiftly and effectively, potentially impacting service availability and overall business performance. This is where closed-loop remediation comes into the picture: an IT management concept designed to address the escalating complexity of modern networks ...

In 2025, enterprise workflows are undergoing a seismic shift. Propelled by breakthroughs in generative AI (GenAI), large language models (LLMs), and natural language processing (NLP), a new paradigm is emerging — agentic AI. This technology is not just automating tasks; it's reimagining how organizations make decisions, engage customers, and operate at scale ...

In the early days of the cloud revolution, business leaders perceived cloud services as a means of sidelining IT organizations. IT was too slow, too expensive, or incapable of supporting new technologies. With a team of developers, line of business managers could deploy new applications and services in the cloud. IT has been fighting to retake control ever since. Today, IT is back in the driver's seat, according to new research by Enterprise Management Associates (EMA) ...

In today's fast-paced and increasingly complex network environments, Network Operations Centers (NOCs) are the backbone of ensuring continuous uptime, smooth service delivery, and rapid issue resolution. However, the challenges faced by NOC teams are only growing. In a recent study, 78% state network complexity has grown significantly over the last few years while 84% regularly learn about network issues from users. It is imperative we adopt a new approach to managing today's network experiences ...

Image
Broadcom

From growing reliance on FinOps teams to the increasing attention on artificial intelligence (AI), and software licensing, the Flexera 2025 State of the Cloud Report digs into how organizations are improving cloud spend efficiency, while tackling the complexities of emerging technologies ...

Today, organizations are generating and processing more data than ever before. From training AI models to running complex analytics, massive datasets have become the backbone of innovation. However, as businesses embrace the cloud for its scalability and flexibility, a new challenge arises: managing the soaring costs of storing and processing this data ...