The average organization suffers five critical IT incidents a month, with each one costing the IT department on average USD $36,326 and a further $105,302 to the rest of the business, according to new report by Splunk and analyst firm Quocirca, titled Damage Control - The Impact of Critical IT Incidents. This is forcing IT departments to take resources away from the development of new services to maintain existing infrastructure.
70 percent say a past critical incident has caused reputational damage to their organization
"It's clear that organizations are finding it challenging to maintain end-to-end visibility with the growing volume of data being generated by their IT systems and infrastructure," said Bob Tarzey, analyst, Quocirca. "This is holding IT teams back from being able to drill down and pinpoint the root cause of issues that are causing frequent and recurring problems. This often results in reputational damage and poor customer experience, impacting a company's bottom line. Organizations need to be able to collect and analyze data across all their IT infrastructure more effectively to reduce the time spent in damage control mode and increase time spent on pro-active digital innovation."
Other findings from the report include:
■ Critical IT incidents are negatively impacting businesses. , underlining the importance of timely detection to minimize impact.
■ The volume of IT incidents is hampering the ability to improve IT delivery. 96 percent of organizations are failing to learn from previous incidents. 13.3 percent of all incidents are repeats caused by an inability to properly determine the root cause of issues.
■ Incident detection and investigation is taking too long. 80 percent admitted they could improve the mean-time-to-detect incidents. Incidents on average take 5.81 hours to repair.
■ Organizations are failing to effectively monitor their entire IT estate. 80 percent have operational blind spots, particularly across next-generation technology stacks, hindering their ability to respond to IT incidents quickly. Only 2.5 percent have full visibility across all relevant infrastructure.
Methodology: Quocirca surveyed 1,000 companies in the US, UK, France, Germany, Sweden, Netherlands, Australia, Japan and Singapore.
