The Average Organization Suffers 5 Critical IT Incidents per Month
November 29, 2017
Share this

The average organization suffers five critical IT incidents a month, with each one costing the IT department on average USD $36,326 and a further $105,302 to the rest of the business, according to new report by Splunk and analyst firm Quocirca, titled Damage Control - The Impact of Critical IT Incidents. This is forcing IT departments to take resources away from the development of new services to maintain existing infrastructure.

70 percent say a past critical incident has caused reputational damage to their organization

"It's clear that organizations are finding it challenging to maintain end-to-end visibility with the growing volume of data being generated by their IT systems and infrastructure," said Bob Tarzey, analyst, Quocirca. "This is holding IT teams back from being able to drill down and pinpoint the root cause of issues that are causing frequent and recurring problems. This often results in reputational damage and poor customer experience, impacting a company's bottom line. Organizations need to be able to collect and analyze data across all their IT infrastructure more effectively to reduce the time spent in damage control mode and increase time spent on pro-active digital innovation."

Other findings from the report include:

■ Critical IT incidents are negatively impacting businesses. , underlining the importance of timely detection to minimize impact.

■ The volume of IT incidents is hampering the ability to improve IT delivery. 96 percent of organizations are failing to learn from previous incidents. 13.3 percent of all incidents are repeats caused by an inability to properly determine the root cause of issues.

■ Incident detection and investigation is taking too long. 80 percent admitted they could improve the mean-time-to-detect incidents. Incidents on average take 5.81 hours to repair.

■ Organizations are failing to effectively monitor their entire IT estate. 80 percent have operational blind spots, particularly across next-generation technology stacks, hindering their ability to respond to IT incidents quickly. Only 2.5 percent have full visibility across all relevant infrastructure.

Methodology: Quocirca surveyed 1,000 companies in the US, UK, France, Germany, Sweden, Netherlands, Australia, Japan and Singapore.

Share this

The Latest

April 18, 2019

A vast majority of organizations are still unprepared to properly respond to cybersecurity incidents, with 77% of respondents indicating they do not have a cybersecurity incident response plan applied consistently across the enterprise, according to The 2019 Study on the Cyber Resilient Organization, a study conducted by the Ponemon Institute on behalf of IBM ...

April 17, 2019

People and businesses today make mistakes similar to Troy, when they get too enamored by the latest, flashiest technology. These modern Trojan Horses work through their ability to "wow" us. Cybercriminals find IoT devices an easy target because they are the cool new technology on the block ...

April 16, 2019

Software security flaws cause the majority of product vulnerabilities, according to the 2019 Security Report from Ixia's Application and Threat Intelligence (ATI) Research Center ...

April 15, 2019

The majority of organizations (nearly 70 percent) do not prioritize the protection of the applications that their business depend on — such as ERP and CRM systems — any differently than how low-value data, applications or services are secured, according to a new survey from CyberArk ...

April 12, 2019

While 97 percent of organizations are currently undertaking or planning to undertake digital transformation initiatives, integration challenges are hindering efforts for 84 percent of organizations, according to the 2019 Connectivity Benchmark Report from MuleSoft ...

April 11, 2019

Companies have low visibility into their public cloud environments, and the tools and data supplied by cloud providers are insufficient, according to The State of Public Cloud Monitoring, a report sponsored by Ixia ...

April 10, 2019

Without improvement in time and budget constraints, the majority of tech pros (75 percent) say they will be unable to confidently manage future innovations, according to IT Trends Report 2019: Skills for Tech Pros of Tomorrow, a new report from SolarWinds. This reality ultimately puts businesses at risk of performance and competitive advantage losses, making the prioritization of skills and career development for tech pros paramount ...

April 09, 2019

Tech pros have one foot grounded in today's hybrid IT realities while also setting their sights on emerging technology, according to IT Trends Report 2019: Skills for Tech Pros of Tomorrow ...

April 08, 2019

This Thursday EMA will be presenting a webinar — Automation, AI and Analytics: Reinventing ITSM — covering recent research. There were quite a few surprises. And in fact, many of the surprises indicated a yet-more-positive outlook than we expected ...

April 05, 2019

Almost three-fourths (69 percent) of organizations have plans to deploy 5G by 2020, according to a new 5G use case and adoption survey by Gartner. Organizations expect 5G networks to be mainly used for IoT communications and video, with operational efficiency being the key driver ...