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The Benefits of Deploying AI in IT Operations

Akhilesh Tripathi
Digitate

Digital transformation reaches into every aspect of our work and personal lives, to the point that there is an automatic expectation of 24/7, anywhere availability regarding any organization with an online presence. This is a boon to consumers but a huge strain on the IT professionals who must meet that expectation in a rapidly changing environment. As much as 30% of the typical IT environment changes from year to year, forcing IT teams to reskill and stay on their toes in the midst of already-demanding jobs. This environment is ripe for artificial intelligence, so it's no surprise that IT Operations has been an early and robust adopter of AI.


IT's Redundant Task Problem

Hundreds of thousands of incidents can occur in mere minutes in today's complex, dynamic environments, generating overwhelming amounts of operations data. IT workers have to cut through this deluge to find and address problems like a credit card transaction mistakenly declined or a network crash that throws a crucial system offline. It's become nearly impossible for even the best IT teams to respond quickly and effectively.

Though these issues must be resolved, this reactive IT mode does not help the business grow. Worse, an IT worker can start to feel like the mythical Sisyphus, pushing a stone up the hill to solve one problem, only to see it roll down again when another ticket opens. Such an environment can drive even the brightest, most capable IT professionals to burn out and leave.

IT teams carry the triple burden of trying to prevent unexpected downtime — and the financial loss it entails — while improving IT efficiency and continually transforming customer experience. Doing so requires that IT workers engage in log analysis, performance optimizing, capacity planning and infrastructure scaling. While IT infrastructure is dynamic, its problems are well defined. These tasks demand finding patterns in massive data sets and are often dull and repetitive. They are perfect, then, for AI automation. AI tools can enhance both the speed and accuracy of such work, reducing stress on IT employees.

Improving Efficiency and Performance

The use of automation in IT is not new, but it typically has not scaled well in dynamic enterprise environments. Today's AI-based automation is different. IT departments using off-the-shelf AI tools are already reducing unscheduled downtime of revenue-generating systems. In fact, AI tools are helping IT operations resolve problems within minutes instead of hours and transforming customer experience for IT and the business overall.

AI can use multiple kinds of intelligence, making it autonomous, adaptive and scalable. As a recognition intelligence, it can find patterns in immense quantities of data. As a reasoning intelligence, it can tell what those patterns mean: Are they reflecting deviations in normal enterprise systems behavior that mean a system breakdown is looming or an attack from malicious sources is imminent? And as an operating intelligence, it can help manage the problem — both making recommendations for how to fix it and invoking automated, prescribed actions to fix it.

The IT environment features distinct towers of expertise. There's the database, middleware, operating systems, storage, network and so on. Each tower is staffed by people who know its area intimately but may have a limited view across the overall enterprise. AI improves how IT people see the connection between technology and the business. It can be a contextual engine that cuts across all of IT's siloed towers; it is better able to pinpoint the source of a problem than any individual in the organization. Experience shows us that the most difficult part of fixing IT issues is identifying the source of the problem.

Deploying AI in IT

AI's prominence in popular culture has created a variety of perceptions about what it can do, from panacea to paranoia. It is crucial for CIOs to have a clear sense of how and why AI is going to be applied in IT. CIOs who do not carefully define how AI will be applied risk losing control of business expectations for the technology.

CIOs can introduce AI into the IT department in a variety of ways. The greatest ROI comes from using it for business assurance, keeping revenue-generating systems running and fixing whatever problems do occur more quickly. Another effective way to get buy-in for and payoff from AI is to apply it to specific issues such as improving customer experience issues or driving IT agility.

Another benefit of AI for the IT team is that it may not be necessary to upskill current staff or hire new, hard-to-find AI talent. It doesn't hurt to have IT staff with AI skills, but vendors are building intelligence into their systems, and IT-oriented AI-as-a-Service offerings are available. From an enterprise perspective, AI-based IT should mean significantly less time putting out IT fires. That means CIOs can begin to redeploy their human capital, focusing their team more on the growth and transformation of the enterprise instead of keeping the lights on. Ultimately, that means AI will help the CIO be much more aligned with business needs.

AI offers immediate benefits to the IT department that will expand over time. It will continue to learn and be able to manage more complex tasks and issues. This will continue to free IT staff to better respond to customer needs and initiatives that drive business goals.

Akhilesh Tripathi is CEO at Digitate

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Businesses that face downtime or outages risk financial and reputational damage, as well as reducing partner, shareholder, and customer trust. One of the major challenges that enterprises face is implementing a robust business continuity plan. What's the solution? The answer may lie in disaster recovery tactics such as truly immutable storage and regular disaster recovery testing ...

IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...

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The Benefits of Deploying AI in IT Operations

Akhilesh Tripathi
Digitate

Digital transformation reaches into every aspect of our work and personal lives, to the point that there is an automatic expectation of 24/7, anywhere availability regarding any organization with an online presence. This is a boon to consumers but a huge strain on the IT professionals who must meet that expectation in a rapidly changing environment. As much as 30% of the typical IT environment changes from year to year, forcing IT teams to reskill and stay on their toes in the midst of already-demanding jobs. This environment is ripe for artificial intelligence, so it's no surprise that IT Operations has been an early and robust adopter of AI.


IT's Redundant Task Problem

Hundreds of thousands of incidents can occur in mere minutes in today's complex, dynamic environments, generating overwhelming amounts of operations data. IT workers have to cut through this deluge to find and address problems like a credit card transaction mistakenly declined or a network crash that throws a crucial system offline. It's become nearly impossible for even the best IT teams to respond quickly and effectively.

Though these issues must be resolved, this reactive IT mode does not help the business grow. Worse, an IT worker can start to feel like the mythical Sisyphus, pushing a stone up the hill to solve one problem, only to see it roll down again when another ticket opens. Such an environment can drive even the brightest, most capable IT professionals to burn out and leave.

IT teams carry the triple burden of trying to prevent unexpected downtime — and the financial loss it entails — while improving IT efficiency and continually transforming customer experience. Doing so requires that IT workers engage in log analysis, performance optimizing, capacity planning and infrastructure scaling. While IT infrastructure is dynamic, its problems are well defined. These tasks demand finding patterns in massive data sets and are often dull and repetitive. They are perfect, then, for AI automation. AI tools can enhance both the speed and accuracy of such work, reducing stress on IT employees.

Improving Efficiency and Performance

The use of automation in IT is not new, but it typically has not scaled well in dynamic enterprise environments. Today's AI-based automation is different. IT departments using off-the-shelf AI tools are already reducing unscheduled downtime of revenue-generating systems. In fact, AI tools are helping IT operations resolve problems within minutes instead of hours and transforming customer experience for IT and the business overall.

AI can use multiple kinds of intelligence, making it autonomous, adaptive and scalable. As a recognition intelligence, it can find patterns in immense quantities of data. As a reasoning intelligence, it can tell what those patterns mean: Are they reflecting deviations in normal enterprise systems behavior that mean a system breakdown is looming or an attack from malicious sources is imminent? And as an operating intelligence, it can help manage the problem — both making recommendations for how to fix it and invoking automated, prescribed actions to fix it.

The IT environment features distinct towers of expertise. There's the database, middleware, operating systems, storage, network and so on. Each tower is staffed by people who know its area intimately but may have a limited view across the overall enterprise. AI improves how IT people see the connection between technology and the business. It can be a contextual engine that cuts across all of IT's siloed towers; it is better able to pinpoint the source of a problem than any individual in the organization. Experience shows us that the most difficult part of fixing IT issues is identifying the source of the problem.

Deploying AI in IT

AI's prominence in popular culture has created a variety of perceptions about what it can do, from panacea to paranoia. It is crucial for CIOs to have a clear sense of how and why AI is going to be applied in IT. CIOs who do not carefully define how AI will be applied risk losing control of business expectations for the technology.

CIOs can introduce AI into the IT department in a variety of ways. The greatest ROI comes from using it for business assurance, keeping revenue-generating systems running and fixing whatever problems do occur more quickly. Another effective way to get buy-in for and payoff from AI is to apply it to specific issues such as improving customer experience issues or driving IT agility.

Another benefit of AI for the IT team is that it may not be necessary to upskill current staff or hire new, hard-to-find AI talent. It doesn't hurt to have IT staff with AI skills, but vendors are building intelligence into their systems, and IT-oriented AI-as-a-Service offerings are available. From an enterprise perspective, AI-based IT should mean significantly less time putting out IT fires. That means CIOs can begin to redeploy their human capital, focusing their team more on the growth and transformation of the enterprise instead of keeping the lights on. Ultimately, that means AI will help the CIO be much more aligned with business needs.

AI offers immediate benefits to the IT department that will expand over time. It will continue to learn and be able to manage more complex tasks and issues. This will continue to free IT staff to better respond to customer needs and initiatives that drive business goals.

Akhilesh Tripathi is CEO at Digitate

Hot Topics

The Latest

According to Auvik's 2025 IT Trends Report, 60% of IT professionals feel at least moderately burned out on the job, with 43% stating that their workload is contributing to work stress. At the same time, many IT professionals are naming AI and machine learning as key areas they'd most like to upskill ...

Businesses that face downtime or outages risk financial and reputational damage, as well as reducing partner, shareholder, and customer trust. One of the major challenges that enterprises face is implementing a robust business continuity plan. What's the solution? The answer may lie in disaster recovery tactics such as truly immutable storage and regular disaster recovery testing ...

IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...

Amidst the threat of cyberhacks and data breaches, companies install several security measures to keep their business safely afloat. These measures aim to protect businesses, employees, and crucial data. Yet, employees perceive them as burdensome. Frustrated with complex logins, slow access, and constant security checks, workers decide to completely bypass all security set-ups ...

Image
Cloudbrink's Personal SASE services provide last-mile acceleration and reduction in latency

In MEAN TIME TO INSIGHT Episode 13, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses hybrid multi-cloud networking strategy ... 

In high-traffic environments, the sheer volume and unpredictable nature of network incidents can quickly overwhelm even the most skilled teams, hindering their ability to react swiftly and effectively, potentially impacting service availability and overall business performance. This is where closed-loop remediation comes into the picture: an IT management concept designed to address the escalating complexity of modern networks ...

In 2025, enterprise workflows are undergoing a seismic shift. Propelled by breakthroughs in generative AI (GenAI), large language models (LLMs), and natural language processing (NLP), a new paradigm is emerging — agentic AI. This technology is not just automating tasks; it's reimagining how organizations make decisions, engage customers, and operate at scale ...

In the early days of the cloud revolution, business leaders perceived cloud services as a means of sidelining IT organizations. IT was too slow, too expensive, or incapable of supporting new technologies. With a team of developers, line of business managers could deploy new applications and services in the cloud. IT has been fighting to retake control ever since. Today, IT is back in the driver's seat, according to new research by Enterprise Management Associates (EMA) ...

In today's fast-paced and increasingly complex network environments, Network Operations Centers (NOCs) are the backbone of ensuring continuous uptime, smooth service delivery, and rapid issue resolution. However, the challenges faced by NOC teams are only growing. In a recent study, 78% state network complexity has grown significantly over the last few years while 84% regularly learn about network issues from users. It is imperative we adopt a new approach to managing today's network experiences ...

Image
Broadcom

From growing reliance on FinOps teams to the increasing attention on artificial intelligence (AI), and software licensing, the Flexera 2025 State of the Cloud Report digs into how organizations are improving cloud spend efficiency, while tackling the complexities of emerging technologies ...