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The Case for Mobile Monitoring

Eran Kinsbruner

As the adoption and centrality of mobile business apps continue to grow, so does the need for enterprises and mobile carriers to ensure a flawless user experience.

A report by Compuware highlights the increasingly high expectations that users have for accessing sites on mobile phones and tablets. 57% of surveyed users said that they would not recommend a business that had a bad mobile site. Moreover, 46% would not return to that website and 40% had turned to a competitor’s site after a disappointing experience. Clearly, bad performance is bad for business.

Knowledge Is Power

With an ever-growing diversity of devices and operating systems on the market, you need to understand what's happening on your end users' devices. Your operations team needs real insight into response time and availability. At the same time, it is critical to align KPIs to what mobile users care about most.

The more you know about your end users' experience, the faster you can act to correct potential problems.

How long does it take for the application to load on the device? Can it perform login authentication?

Are there service availability degradations on different networks or particular geographies?

Is the application compliant with new mobile operating systems?

To know the answers to these questions, enterprises and mobile carriers need to implement mobile monitoring solutions that continuously measure native application performance on real devices.

Traditional Web Application Monitoring Tools Are Not Relevant

When it comes to the end user experience, web performance testing is mostly about network traffic, and how a web browser running on the desktop handles situations while the server is being loaded. A web browser is able to leverage the PC's capabilities and resources, most of which are not available on mobile devices.

This is not the case in the mobile world. Not only is the mobile device responsible for handling network traffic, it also must handle application processing and logic, authentication and encryption, native resource utilization (GPS, NFC, camera etc.), and application rendering. In mobile, the end user experience is the sum of all of these components, and it is no better than the weakest link in the entire chain.

Bottom Line: Make Mobile Monitoring Part of Your Mobile ALM Strategy

In today's mobile-centric business environment, there is an increasing need for real device mobile monitoring within an organization's overall mobile quality strategy. Only real device end-user monitoring for the key business transactions on the relevant mobile devices can provide organizations with the real-time insights on how the application behaves, and what end-users are experiencing on a specific device operating system and network.

Real-time mobile monitoring tools can serve as an early warning system to diagnose performance issues by isolating the device, application and network conditions to discover the root cause. Enterprises and mobile carriers should implement dedicated mobile monitoring solutions in order to maximize the user experience and meet business goals.

The Latest

According to Auvik's 2025 IT Trends Report, 60% of IT professionals feel at least moderately burned out on the job, with 43% stating that their workload is contributing to work stress. At the same time, many IT professionals are naming AI and machine learning as key areas they'd most like to upskill ...

Businesses that face downtime or outages risk financial and reputational damage, as well as reducing partner, shareholder, and customer trust. One of the major challenges that enterprises face is implementing a robust business continuity plan. What's the solution? The answer may lie in disaster recovery tactics such as truly immutable storage and regular disaster recovery testing ...

IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...

Amidst the threat of cyberhacks and data breaches, companies install several security measures to keep their business safely afloat. These measures aim to protect businesses, employees, and crucial data. Yet, employees perceive them as burdensome. Frustrated with complex logins, slow access, and constant security checks, workers decide to completely bypass all security set-ups ...

Image
Cloudbrink's Personal SASE services provide last-mile acceleration and reduction in latency

In MEAN TIME TO INSIGHT Episode 13, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses hybrid multi-cloud networking strategy ... 

In high-traffic environments, the sheer volume and unpredictable nature of network incidents can quickly overwhelm even the most skilled teams, hindering their ability to react swiftly and effectively, potentially impacting service availability and overall business performance. This is where closed-loop remediation comes into the picture: an IT management concept designed to address the escalating complexity of modern networks ...

In 2025, enterprise workflows are undergoing a seismic shift. Propelled by breakthroughs in generative AI (GenAI), large language models (LLMs), and natural language processing (NLP), a new paradigm is emerging — agentic AI. This technology is not just automating tasks; it's reimagining how organizations make decisions, engage customers, and operate at scale ...

In the early days of the cloud revolution, business leaders perceived cloud services as a means of sidelining IT organizations. IT was too slow, too expensive, or incapable of supporting new technologies. With a team of developers, line of business managers could deploy new applications and services in the cloud. IT has been fighting to retake control ever since. Today, IT is back in the driver's seat, according to new research by Enterprise Management Associates (EMA) ...

In today's fast-paced and increasingly complex network environments, Network Operations Centers (NOCs) are the backbone of ensuring continuous uptime, smooth service delivery, and rapid issue resolution. However, the challenges faced by NOC teams are only growing. In a recent study, 78% state network complexity has grown significantly over the last few years while 84% regularly learn about network issues from users. It is imperative we adopt a new approach to managing today's network experiences ...

Image
Broadcom

From growing reliance on FinOps teams to the increasing attention on artificial intelligence (AI), and software licensing, the Flexera 2025 State of the Cloud Report digs into how organizations are improving cloud spend efficiency, while tackling the complexities of emerging technologies ...

The Case for Mobile Monitoring

Eran Kinsbruner

As the adoption and centrality of mobile business apps continue to grow, so does the need for enterprises and mobile carriers to ensure a flawless user experience.

A report by Compuware highlights the increasingly high expectations that users have for accessing sites on mobile phones and tablets. 57% of surveyed users said that they would not recommend a business that had a bad mobile site. Moreover, 46% would not return to that website and 40% had turned to a competitor’s site after a disappointing experience. Clearly, bad performance is bad for business.

Knowledge Is Power

With an ever-growing diversity of devices and operating systems on the market, you need to understand what's happening on your end users' devices. Your operations team needs real insight into response time and availability. At the same time, it is critical to align KPIs to what mobile users care about most.

The more you know about your end users' experience, the faster you can act to correct potential problems.

How long does it take for the application to load on the device? Can it perform login authentication?

Are there service availability degradations on different networks or particular geographies?

Is the application compliant with new mobile operating systems?

To know the answers to these questions, enterprises and mobile carriers need to implement mobile monitoring solutions that continuously measure native application performance on real devices.

Traditional Web Application Monitoring Tools Are Not Relevant

When it comes to the end user experience, web performance testing is mostly about network traffic, and how a web browser running on the desktop handles situations while the server is being loaded. A web browser is able to leverage the PC's capabilities and resources, most of which are not available on mobile devices.

This is not the case in the mobile world. Not only is the mobile device responsible for handling network traffic, it also must handle application processing and logic, authentication and encryption, native resource utilization (GPS, NFC, camera etc.), and application rendering. In mobile, the end user experience is the sum of all of these components, and it is no better than the weakest link in the entire chain.

Bottom Line: Make Mobile Monitoring Part of Your Mobile ALM Strategy

In today's mobile-centric business environment, there is an increasing need for real device mobile monitoring within an organization's overall mobile quality strategy. Only real device end-user monitoring for the key business transactions on the relevant mobile devices can provide organizations with the real-time insights on how the application behaves, and what end-users are experiencing on a specific device operating system and network.

Real-time mobile monitoring tools can serve as an early warning system to diagnose performance issues by isolating the device, application and network conditions to discover the root cause. Enterprises and mobile carriers should implement dedicated mobile monitoring solutions in order to maximize the user experience and meet business goals.

The Latest

According to Auvik's 2025 IT Trends Report, 60% of IT professionals feel at least moderately burned out on the job, with 43% stating that their workload is contributing to work stress. At the same time, many IT professionals are naming AI and machine learning as key areas they'd most like to upskill ...

Businesses that face downtime or outages risk financial and reputational damage, as well as reducing partner, shareholder, and customer trust. One of the major challenges that enterprises face is implementing a robust business continuity plan. What's the solution? The answer may lie in disaster recovery tactics such as truly immutable storage and regular disaster recovery testing ...

IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...

Amidst the threat of cyberhacks and data breaches, companies install several security measures to keep their business safely afloat. These measures aim to protect businesses, employees, and crucial data. Yet, employees perceive them as burdensome. Frustrated with complex logins, slow access, and constant security checks, workers decide to completely bypass all security set-ups ...

Image
Cloudbrink's Personal SASE services provide last-mile acceleration and reduction in latency

In MEAN TIME TO INSIGHT Episode 13, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses hybrid multi-cloud networking strategy ... 

In high-traffic environments, the sheer volume and unpredictable nature of network incidents can quickly overwhelm even the most skilled teams, hindering their ability to react swiftly and effectively, potentially impacting service availability and overall business performance. This is where closed-loop remediation comes into the picture: an IT management concept designed to address the escalating complexity of modern networks ...

In 2025, enterprise workflows are undergoing a seismic shift. Propelled by breakthroughs in generative AI (GenAI), large language models (LLMs), and natural language processing (NLP), a new paradigm is emerging — agentic AI. This technology is not just automating tasks; it's reimagining how organizations make decisions, engage customers, and operate at scale ...

In the early days of the cloud revolution, business leaders perceived cloud services as a means of sidelining IT organizations. IT was too slow, too expensive, or incapable of supporting new technologies. With a team of developers, line of business managers could deploy new applications and services in the cloud. IT has been fighting to retake control ever since. Today, IT is back in the driver's seat, according to new research by Enterprise Management Associates (EMA) ...

In today's fast-paced and increasingly complex network environments, Network Operations Centers (NOCs) are the backbone of ensuring continuous uptime, smooth service delivery, and rapid issue resolution. However, the challenges faced by NOC teams are only growing. In a recent study, 78% state network complexity has grown significantly over the last few years while 84% regularly learn about network issues from users. It is imperative we adopt a new approach to managing today's network experiences ...

Image
Broadcom

From growing reliance on FinOps teams to the increasing attention on artificial intelligence (AI), and software licensing, the Flexera 2025 State of the Cloud Report digs into how organizations are improving cloud spend efficiency, while tackling the complexities of emerging technologies ...