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The Case for Mobile Monitoring

Eran Kinsbruner

As the adoption and centrality of mobile business apps continue to grow, so does the need for enterprises and mobile carriers to ensure a flawless user experience.

A report by Compuware highlights the increasingly high expectations that users have for accessing sites on mobile phones and tablets. 57% of surveyed users said that they would not recommend a business that had a bad mobile site. Moreover, 46% would not return to that website and 40% had turned to a competitor’s site after a disappointing experience. Clearly, bad performance is bad for business.

Knowledge Is Power

With an ever-growing diversity of devices and operating systems on the market, you need to understand what's happening on your end users' devices. Your operations team needs real insight into response time and availability. At the same time, it is critical to align KPIs to what mobile users care about most.

The more you know about your end users' experience, the faster you can act to correct potential problems.

How long does it take for the application to load on the device? Can it perform login authentication?

Are there service availability degradations on different networks or particular geographies?

Is the application compliant with new mobile operating systems?

To know the answers to these questions, enterprises and mobile carriers need to implement mobile monitoring solutions that continuously measure native application performance on real devices.

Traditional Web Application Monitoring Tools Are Not Relevant

When it comes to the end user experience, web performance testing is mostly about network traffic, and how a web browser running on the desktop handles situations while the server is being loaded. A web browser is able to leverage the PC's capabilities and resources, most of which are not available on mobile devices.

This is not the case in the mobile world. Not only is the mobile device responsible for handling network traffic, it also must handle application processing and logic, authentication and encryption, native resource utilization (GPS, NFC, camera etc.), and application rendering. In mobile, the end user experience is the sum of all of these components, and it is no better than the weakest link in the entire chain.

Bottom Line: Make Mobile Monitoring Part of Your Mobile ALM Strategy

In today's mobile-centric business environment, there is an increasing need for real device mobile monitoring within an organization's overall mobile quality strategy. Only real device end-user monitoring for the key business transactions on the relevant mobile devices can provide organizations with the real-time insights on how the application behaves, and what end-users are experiencing on a specific device operating system and network.

Real-time mobile monitoring tools can serve as an early warning system to diagnose performance issues by isolating the device, application and network conditions to discover the root cause. Enterprises and mobile carriers should implement dedicated mobile monitoring solutions in order to maximize the user experience and meet business goals.

The Latest

In today's fast-paced and increasingly complex network environments, Network Operations Centers (NOCs) are the backbone of ensuring continuous uptime, smooth service delivery, and rapid issue resolution. However, the challenges faced by NOC teams are only growing. In a recent study, 78% state network complexity has grown significantly over the last few years while 84% regularly learn about network issues from users. It is imperative we adopt a new approach to managing today's network experiences ...

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Broadcom

From growing reliance on FinOps teams to the increasing attention on artificial intelligence (AI), and software licensing, the Flexera 2025 State of the Cloud Report digs into how organizations are improving cloud spend efficiency, while tackling the complexities of emerging technologies ...

Today, organizations are generating and processing more data than ever before. From training AI models to running complex analytics, massive datasets have become the backbone of innovation. However, as businesses embrace the cloud for its scalability and flexibility, a new challenge arises: managing the soaring costs of storing and processing this data ...

Despite the frustrations, every engineer we spoke with ultimately affirmed the value and power of OpenTelemetry. The "sucks" moments are often the flip side of its greatest strengths ... Part 2 of this blog covers the powerful advantages and breakthroughs — the "OTel Rocks" moments ...

OpenTelemetry (OTel) arrived with a grand promise: a unified, vendor-neutral standard for observability data (traces, metrics, logs) that would free engineers from vendor lock-in and provide deeper insights into complex systems ... No powerful technology comes without its challenges, and OpenTelemetry is no exception. The engineers we spoke with were frank about the friction points they've encountered ...

Enterprises are turning to AI-powered software platforms to make IT management more intelligent and ensure their systems and technology meet business needs for efficiency, lowers costs and innovation, according to new research from Information Services Group ...

The power of Kubernetes lies in its ability to orchestrate containerized applications with unparalleled efficiency. Yet, this power comes at a cost: the dynamic, distributed, and ephemeral nature of its architecture creates a monitoring challenge akin to tracking a constantly shifting, interconnected network of fleeting entities ... Due to the dynamic and complex nature of Kubernetes, monitoring poses a substantial challenge for DevOps and platform engineers. Here are the primary obstacles ...

The perception of IT has undergone a remarkable transformation in recent years. What was once viewed primarily as a cost center has transformed into a pivotal force driving business innovation and market leadership ... As someone who has witnessed and helped drive this evolution, it's become clear to me that the most successful organizations share a common thread: they've mastered the art of leveraging IT advancements to achieve measurable business outcomes ...

More than half (51%) of companies are already leveraging AI agents, according to the PagerDuty Agentic AI Survey. Agentic AI adoption is poised to accelerate faster than generative AI (GenAI) while reshaping automation and decision-making across industries ...

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Pagerduty

 

Real privacy protection thanks to technology and processes is often portrayed as too hard and too costly to implement. So the most common strategy is to do as little as possible just to conform to formal requirements of current and incoming regulations. This is a missed opportunity ...

The Case for Mobile Monitoring

Eran Kinsbruner

As the adoption and centrality of mobile business apps continue to grow, so does the need for enterprises and mobile carriers to ensure a flawless user experience.

A report by Compuware highlights the increasingly high expectations that users have for accessing sites on mobile phones and tablets. 57% of surveyed users said that they would not recommend a business that had a bad mobile site. Moreover, 46% would not return to that website and 40% had turned to a competitor’s site after a disappointing experience. Clearly, bad performance is bad for business.

Knowledge Is Power

With an ever-growing diversity of devices and operating systems on the market, you need to understand what's happening on your end users' devices. Your operations team needs real insight into response time and availability. At the same time, it is critical to align KPIs to what mobile users care about most.

The more you know about your end users' experience, the faster you can act to correct potential problems.

How long does it take for the application to load on the device? Can it perform login authentication?

Are there service availability degradations on different networks or particular geographies?

Is the application compliant with new mobile operating systems?

To know the answers to these questions, enterprises and mobile carriers need to implement mobile monitoring solutions that continuously measure native application performance on real devices.

Traditional Web Application Monitoring Tools Are Not Relevant

When it comes to the end user experience, web performance testing is mostly about network traffic, and how a web browser running on the desktop handles situations while the server is being loaded. A web browser is able to leverage the PC's capabilities and resources, most of which are not available on mobile devices.

This is not the case in the mobile world. Not only is the mobile device responsible for handling network traffic, it also must handle application processing and logic, authentication and encryption, native resource utilization (GPS, NFC, camera etc.), and application rendering. In mobile, the end user experience is the sum of all of these components, and it is no better than the weakest link in the entire chain.

Bottom Line: Make Mobile Monitoring Part of Your Mobile ALM Strategy

In today's mobile-centric business environment, there is an increasing need for real device mobile monitoring within an organization's overall mobile quality strategy. Only real device end-user monitoring for the key business transactions on the relevant mobile devices can provide organizations with the real-time insights on how the application behaves, and what end-users are experiencing on a specific device operating system and network.

Real-time mobile monitoring tools can serve as an early warning system to diagnose performance issues by isolating the device, application and network conditions to discover the root cause. Enterprises and mobile carriers should implement dedicated mobile monitoring solutions in order to maximize the user experience and meet business goals.

The Latest

In today's fast-paced and increasingly complex network environments, Network Operations Centers (NOCs) are the backbone of ensuring continuous uptime, smooth service delivery, and rapid issue resolution. However, the challenges faced by NOC teams are only growing. In a recent study, 78% state network complexity has grown significantly over the last few years while 84% regularly learn about network issues from users. It is imperative we adopt a new approach to managing today's network experiences ...

Image
Broadcom

From growing reliance on FinOps teams to the increasing attention on artificial intelligence (AI), and software licensing, the Flexera 2025 State of the Cloud Report digs into how organizations are improving cloud spend efficiency, while tackling the complexities of emerging technologies ...

Today, organizations are generating and processing more data than ever before. From training AI models to running complex analytics, massive datasets have become the backbone of innovation. However, as businesses embrace the cloud for its scalability and flexibility, a new challenge arises: managing the soaring costs of storing and processing this data ...

Despite the frustrations, every engineer we spoke with ultimately affirmed the value and power of OpenTelemetry. The "sucks" moments are often the flip side of its greatest strengths ... Part 2 of this blog covers the powerful advantages and breakthroughs — the "OTel Rocks" moments ...

OpenTelemetry (OTel) arrived with a grand promise: a unified, vendor-neutral standard for observability data (traces, metrics, logs) that would free engineers from vendor lock-in and provide deeper insights into complex systems ... No powerful technology comes without its challenges, and OpenTelemetry is no exception. The engineers we spoke with were frank about the friction points they've encountered ...

Enterprises are turning to AI-powered software platforms to make IT management more intelligent and ensure their systems and technology meet business needs for efficiency, lowers costs and innovation, according to new research from Information Services Group ...

The power of Kubernetes lies in its ability to orchestrate containerized applications with unparalleled efficiency. Yet, this power comes at a cost: the dynamic, distributed, and ephemeral nature of its architecture creates a monitoring challenge akin to tracking a constantly shifting, interconnected network of fleeting entities ... Due to the dynamic and complex nature of Kubernetes, monitoring poses a substantial challenge for DevOps and platform engineers. Here are the primary obstacles ...

The perception of IT has undergone a remarkable transformation in recent years. What was once viewed primarily as a cost center has transformed into a pivotal force driving business innovation and market leadership ... As someone who has witnessed and helped drive this evolution, it's become clear to me that the most successful organizations share a common thread: they've mastered the art of leveraging IT advancements to achieve measurable business outcomes ...

More than half (51%) of companies are already leveraging AI agents, according to the PagerDuty Agentic AI Survey. Agentic AI adoption is poised to accelerate faster than generative AI (GenAI) while reshaping automation and decision-making across industries ...

Image
Pagerduty

 

Real privacy protection thanks to technology and processes is often portrayed as too hard and too costly to implement. So the most common strategy is to do as little as possible just to conform to formal requirements of current and incoming regulations. This is a missed opportunity ...