Skip to main content

The Challenge of 2024: Potential Benefits and Risks from Adopting AI

Alastair Pooley
Snow Software

Generative AI has recently experienced unprecedented dramatic growth, making it one of the most exciting transformations the tech industry has seen in some time. However, this growth also poses a challenge for tech leaders who will be expected to deliver on the promise of new technology. In 2024, delivering tangible outcomes that meet the potential of AI, and setting up incubator projects for the future will be key tasks.

There can be no doubt that AI software can augment human capabilities to increase productivity and efficiency, which can have an impact on most industries, even highly regulated ones; the opportunity for increased productivity is too great to ignore. The challenge facing many organizations is how to invest in such innovation at a time where pressure on funding remains high.


Productivity Impact

To deliver value in 2024, finding the right pilot projects which harness the power of AI is key. The main use cases today include replacing customer service interactions, summarizing reports, writing personalized marketing content, language translation or generating software code. These areas have solutions already in the market and may represent easy wins that can be shown to deliver outcomes. However, looking at which fundamental changes can bring the most benefit to any organization will take time. While companies are quickly making massive strides forward thanks to AI, these will be the exceptions rather than the norm. Many external vendors are also looking to provide updated service offerings as they make use of AI, and these will likely also lead to productivity gains.

Increased Cybersecurity Risk

According to Snow Software's IT Priorities Report, cybersecurity remains, as it has for many years, a continuing top priority for leaders. In 2024, the only issue more important for IT leaders than cybersecurity is AI and there can be no doubt that sophistication in attacks, particularly those that trick people using social engineering, is only going to increase with new AI-driven powers. Typical cybersecurity training will struggle to be relevant in the face of voicemails using deepfake technology to flawlessly reproduce a leader's voice or phishing emails perfectly written and tailored to the recipient. It should also be expected that fabricated videos will become more prevalent. This will require leaders to enter an arms race of increasing protection to meet the increased level of threats. It is likely that security spending will have to continue to grow during 2024.

Budgetary Implications

Most IT leaders are facing budget pressure, and most have encountered numerous examples of SaaS vendors implementing substantial price increases in 2023 (my personal experience was one supplier who sought to increase prices by 160%). The effects of inflation, rising supplier and vendor costs, and new AI-based services will impact IT budgets, requiring leaders to find innovative ways to cope within constraints.

Consolidating your IT estate is one method of reducing budget pressure. This trend was mirrored in the IT Priorities Report, where 88% of IT leaders reported moving towards platforms and away from point tools. Reducing licenses and rightsizing use are also key for finding room within budgets. This is where IT asset management (ITAM) practices, with the right tools in place, are essential for organizations looking to save on costs. Between cloud, SaaS, unused or over-provisioned licenses and the overall increased complexity within IT environments at most organizations, a significant amount of waste is essentially guaranteed.

This is especially true for the many organizations that have recently undergone mass layoffs or mergers and acquisitions. There are significant opportunities for organizations to save on costs when undergoing transitions, and the insight provided through ITAM could help save significant costs.

The AI Implication for Cloud Costs

The growing usage of public cloud has led to the emergence of the FinOps movement, which is a discipline focused on managing cloud resources effectively. With AWS adopting the FinOps standard, the adoption of FinOps practices and certifications is expected to increase rapidly. Every large organization will have at least one employee working on FinOps practices, with enterprise adoption being the strongest. The larger the cloud bill, the more necessary FinOps will become.

With the rise of AI, we will consume more CPU power, which will drive up cloud bills and add complexity. FinOps strategies, along with ensuring the presence of appropriate business units at the table, will be key for organizations to ensure their cloud spending is constrained to what the company needs.

What's Next?

The next step in the AI journey is likely to be regulation, of both the technology itself and the data that powers it. The speed at which governments have already produced proposed frameworks is indicative of the importance policy makers place on ensuring AI technologies do not operate without guardrails. To maximize beneficial outcomes from transformative technology, we need space for innovation to thrive. It is therefore critical that governments strike the correct balance between safety and innovation, which ensure we can reap the benefits without losing privacy, and whilst protecting intellectual property.

Alastair Pooley is CIO of Snow Software

Hot Topics

The Latest

As businesses increasingly rely on high-performance applications to deliver seamless user experiences, the demand for fast, reliable, and scalable data storage systems has never been greater. Redis — an open-source, in-memory data structure store — has emerged as a popular choice for use cases ranging from caching to real-time analytics. But with great performance comes the need for vigilant monitoring ...

Kubernetes was not initially designed with AI's vast resource variability in mind, and the rapid rise of AI has exposed Kubernetes limitations, particularly when it comes to cost and resource efficiency. Indeed, AI workloads differ from traditional applications in that they require a staggering amount and variety of compute resources, and their consumption is far less consistent than traditional workloads ... Considering the speed of AI innovation, teams cannot afford to be bogged down by these constant infrastructure concerns. A solution is needed ...

AI is the catalyst for significant investment in data teams as enterprises require higher-quality data to power their AI applications, according to the State of Analytics Engineering Report from dbt Labs ...

Misaligned architecture can lead to business consequences, with 93% of respondents reporting negative outcomes such as service disruptions, high operational costs and security challenges ...

A Gartner analyst recently suggested that GenAI tools could create 25% time savings for network operational teams. Where might these time savings come from? How are GenAI tools helping NetOps teams today, and what other tasks might they take on in the future as models continue improving? In general, these savings come from automating or streamlining manual NetOps tasks ...

IT and line-of-business teams are increasingly aligned in their efforts to close the data gap and drive greater collaboration to alleviate IT bottlenecks and offload growing demands on IT teams, according to The 2025 Automation Benchmark Report: Insights from IT Leaders on Enterprise Automation & the Future of AI-Driven Businesses from Jitterbit ...

A large majority (86%) of data management and AI decision makers cite protecting data privacy as a top concern, with 76% of respondents citing ROI on data privacy and AI initiatives across their organization, according to a new Harris Poll from Collibra ...

According to Gartner, Inc. the following six trends will shape the future of cloud over the next four years, ultimately resulting in new ways of working that are digital in nature and transformative in impact ...

2020 was the equivalent of a wedding with a top-shelf open bar. As businesses scrambled to adjust to remote work, digital transformation accelerated at breakneck speed. New software categories emerged overnight. Tech stacks ballooned with all sorts of SaaS apps solving ALL the problems — often with little oversight or long-term integration planning, and yes frequently a lot of duplicated functionality ... But now the music's faded. The lights are on. Everyone from the CIO to the CFO is checking the bill. Welcome to the Great SaaS Hangover ...

Regardless of OpenShift being a scalable and flexible software, it can be a pain to monitor since complete visibility into the underlying operations is not guaranteed ... To effectively monitor an OpenShift environment, IT administrators should focus on these five key elements and their associated metrics ...

The Challenge of 2024: Potential Benefits and Risks from Adopting AI

Alastair Pooley
Snow Software

Generative AI has recently experienced unprecedented dramatic growth, making it one of the most exciting transformations the tech industry has seen in some time. However, this growth also poses a challenge for tech leaders who will be expected to deliver on the promise of new technology. In 2024, delivering tangible outcomes that meet the potential of AI, and setting up incubator projects for the future will be key tasks.

There can be no doubt that AI software can augment human capabilities to increase productivity and efficiency, which can have an impact on most industries, even highly regulated ones; the opportunity for increased productivity is too great to ignore. The challenge facing many organizations is how to invest in such innovation at a time where pressure on funding remains high.


Productivity Impact

To deliver value in 2024, finding the right pilot projects which harness the power of AI is key. The main use cases today include replacing customer service interactions, summarizing reports, writing personalized marketing content, language translation or generating software code. These areas have solutions already in the market and may represent easy wins that can be shown to deliver outcomes. However, looking at which fundamental changes can bring the most benefit to any organization will take time. While companies are quickly making massive strides forward thanks to AI, these will be the exceptions rather than the norm. Many external vendors are also looking to provide updated service offerings as they make use of AI, and these will likely also lead to productivity gains.

Increased Cybersecurity Risk

According to Snow Software's IT Priorities Report, cybersecurity remains, as it has for many years, a continuing top priority for leaders. In 2024, the only issue more important for IT leaders than cybersecurity is AI and there can be no doubt that sophistication in attacks, particularly those that trick people using social engineering, is only going to increase with new AI-driven powers. Typical cybersecurity training will struggle to be relevant in the face of voicemails using deepfake technology to flawlessly reproduce a leader's voice or phishing emails perfectly written and tailored to the recipient. It should also be expected that fabricated videos will become more prevalent. This will require leaders to enter an arms race of increasing protection to meet the increased level of threats. It is likely that security spending will have to continue to grow during 2024.

Budgetary Implications

Most IT leaders are facing budget pressure, and most have encountered numerous examples of SaaS vendors implementing substantial price increases in 2023 (my personal experience was one supplier who sought to increase prices by 160%). The effects of inflation, rising supplier and vendor costs, and new AI-based services will impact IT budgets, requiring leaders to find innovative ways to cope within constraints.

Consolidating your IT estate is one method of reducing budget pressure. This trend was mirrored in the IT Priorities Report, where 88% of IT leaders reported moving towards platforms and away from point tools. Reducing licenses and rightsizing use are also key for finding room within budgets. This is where IT asset management (ITAM) practices, with the right tools in place, are essential for organizations looking to save on costs. Between cloud, SaaS, unused or over-provisioned licenses and the overall increased complexity within IT environments at most organizations, a significant amount of waste is essentially guaranteed.

This is especially true for the many organizations that have recently undergone mass layoffs or mergers and acquisitions. There are significant opportunities for organizations to save on costs when undergoing transitions, and the insight provided through ITAM could help save significant costs.

The AI Implication for Cloud Costs

The growing usage of public cloud has led to the emergence of the FinOps movement, which is a discipline focused on managing cloud resources effectively. With AWS adopting the FinOps standard, the adoption of FinOps practices and certifications is expected to increase rapidly. Every large organization will have at least one employee working on FinOps practices, with enterprise adoption being the strongest. The larger the cloud bill, the more necessary FinOps will become.

With the rise of AI, we will consume more CPU power, which will drive up cloud bills and add complexity. FinOps strategies, along with ensuring the presence of appropriate business units at the table, will be key for organizations to ensure their cloud spending is constrained to what the company needs.

What's Next?

The next step in the AI journey is likely to be regulation, of both the technology itself and the data that powers it. The speed at which governments have already produced proposed frameworks is indicative of the importance policy makers place on ensuring AI technologies do not operate without guardrails. To maximize beneficial outcomes from transformative technology, we need space for innovation to thrive. It is therefore critical that governments strike the correct balance between safety and innovation, which ensure we can reap the benefits without losing privacy, and whilst protecting intellectual property.

Alastair Pooley is CIO of Snow Software

Hot Topics

The Latest

As businesses increasingly rely on high-performance applications to deliver seamless user experiences, the demand for fast, reliable, and scalable data storage systems has never been greater. Redis — an open-source, in-memory data structure store — has emerged as a popular choice for use cases ranging from caching to real-time analytics. But with great performance comes the need for vigilant monitoring ...

Kubernetes was not initially designed with AI's vast resource variability in mind, and the rapid rise of AI has exposed Kubernetes limitations, particularly when it comes to cost and resource efficiency. Indeed, AI workloads differ from traditional applications in that they require a staggering amount and variety of compute resources, and their consumption is far less consistent than traditional workloads ... Considering the speed of AI innovation, teams cannot afford to be bogged down by these constant infrastructure concerns. A solution is needed ...

AI is the catalyst for significant investment in data teams as enterprises require higher-quality data to power their AI applications, according to the State of Analytics Engineering Report from dbt Labs ...

Misaligned architecture can lead to business consequences, with 93% of respondents reporting negative outcomes such as service disruptions, high operational costs and security challenges ...

A Gartner analyst recently suggested that GenAI tools could create 25% time savings for network operational teams. Where might these time savings come from? How are GenAI tools helping NetOps teams today, and what other tasks might they take on in the future as models continue improving? In general, these savings come from automating or streamlining manual NetOps tasks ...

IT and line-of-business teams are increasingly aligned in their efforts to close the data gap and drive greater collaboration to alleviate IT bottlenecks and offload growing demands on IT teams, according to The 2025 Automation Benchmark Report: Insights from IT Leaders on Enterprise Automation & the Future of AI-Driven Businesses from Jitterbit ...

A large majority (86%) of data management and AI decision makers cite protecting data privacy as a top concern, with 76% of respondents citing ROI on data privacy and AI initiatives across their organization, according to a new Harris Poll from Collibra ...

According to Gartner, Inc. the following six trends will shape the future of cloud over the next four years, ultimately resulting in new ways of working that are digital in nature and transformative in impact ...

2020 was the equivalent of a wedding with a top-shelf open bar. As businesses scrambled to adjust to remote work, digital transformation accelerated at breakneck speed. New software categories emerged overnight. Tech stacks ballooned with all sorts of SaaS apps solving ALL the problems — often with little oversight or long-term integration planning, and yes frequently a lot of duplicated functionality ... But now the music's faded. The lights are on. Everyone from the CIO to the CFO is checking the bill. Welcome to the Great SaaS Hangover ...

Regardless of OpenShift being a scalable and flexible software, it can be a pain to monitor since complete visibility into the underlying operations is not guaranteed ... To effectively monitor an OpenShift environment, IT administrators should focus on these five key elements and their associated metrics ...