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The Changing Face of Network Downtime

Vess Bakalov

Our connected world continues to transform into a mobile one. The network is a constant and fascinating companion, which grants us 24/7 access where communication is instant and takes place across an array of devices, unconstrained by physical barriers. As a result, the IT infrastructure is more critical than ever for business operations. Companies and organizations are calling upon a variety of technologies that are changing the face of today’s network — from mobile devices, to cloud services, to web-based applications.

And the strain on the network is not expected to decrease. In fact, Cisco reports that in two years, the number of devices connected to IP networks will be nearly three times that of the global population. At the same time, network management and performance challenges are also on the rise. The explosion of mobile, cloud and web-based apps make it difficult to determine where in today’s evolving world, the network begins and where it ends. As a result, service issues and outages are becoming more commonplace, prompting losses in revenue, customer satisfaction and employee productivity. A recent survey from Avaya speaks to the cost of network downtime, addressing the large degree of variance based on the characteristics of a business and environment (i.e., your vertical, risk tolerance, etc.), indicating the range is from $140K to $540K per hour.

Over the past couple of months, we’ve seen high-profile network outages capturing headlines across the US. A large number of service providers were affected by the 512K Day issue – when the Internet routing table grew beyond what many legacy routers were designed to handle. Then, in August more than 11 million Time Warner Cable (TWC) subscribers across 29 states lost service for about three hours, and just a week later, Facebook suffered its fourth outage over the past five months. Unavailability in two of the three previously mentioned cases was blamed on configuration glitches and as a result, quickly resolved.

The Most Important Word for Every Network: Availability

But why do network outages seem to be popping up more frequently, affecting more people? It’s really a question of perception – more people are consuming more services and everyone expects to be connected around the clock, around the world, using any device.

In a blog post earlier this summer, Andrew Lerner, a Research Director for Gartner, zeroed in on the most important word associated with every network: availability. As he notes, “Performance, scalability, management, agility, etc. all require the network to actually be online.”

Unfortunately, availability is assumed to be table stakes to most companies. I am not sure I agree with him entirely. Availability is table stakes. However, modern infrastructure — especially in service providers — is massively redundant. Pure availability is rarely the problem. More often service outages are due to poor capacity planning, spurious events or changes that bring unanticipated consequences (like Pakistan inadvertently re-routing all YouTube traffic).

For smaller businesses in particular, unavailability of core services not only represents a loss of control and a loss of earnings, but also potentially a lesson in reputational damage. Without network performance management solutions, businesses are unnecessarily exposing themselves to risk. Technology should be detecting and even preventing outages automatically, without the need for manual intervention. Technical staff cannot be expected to continually gather and analyze data that might indicate an impending outage, nor can they be expected to act quickly enough to stave off an incident. While the likes of TWC and Facebook can rapidly recover from disruptive infrastructure issues, smaller organizations can’t, and that is why they must take steps to protect themselves.

Reacting to performance thresholds is not enough. To ensure a company’s network is available 24/7, it’s critical to predict problems before they become service impacting. The deployment of solutions that log data and provide real-time analytics on large volumes of unstructured data are crucial to every IT department. These solutions provide IT organizations the opportunity to gain better insight into the behavior of users, customers, applications and networks, allowing businesses to spot issues before they happen – significantly reducing, or in some cases, eliminating downtime altogether.

Vess Bakalov is SVP, CTO and Co-Founder of SevOne.

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The Changing Face of Network Downtime

Vess Bakalov

Our connected world continues to transform into a mobile one. The network is a constant and fascinating companion, which grants us 24/7 access where communication is instant and takes place across an array of devices, unconstrained by physical barriers. As a result, the IT infrastructure is more critical than ever for business operations. Companies and organizations are calling upon a variety of technologies that are changing the face of today’s network — from mobile devices, to cloud services, to web-based applications.

And the strain on the network is not expected to decrease. In fact, Cisco reports that in two years, the number of devices connected to IP networks will be nearly three times that of the global population. At the same time, network management and performance challenges are also on the rise. The explosion of mobile, cloud and web-based apps make it difficult to determine where in today’s evolving world, the network begins and where it ends. As a result, service issues and outages are becoming more commonplace, prompting losses in revenue, customer satisfaction and employee productivity. A recent survey from Avaya speaks to the cost of network downtime, addressing the large degree of variance based on the characteristics of a business and environment (i.e., your vertical, risk tolerance, etc.), indicating the range is from $140K to $540K per hour.

Over the past couple of months, we’ve seen high-profile network outages capturing headlines across the US. A large number of service providers were affected by the 512K Day issue – when the Internet routing table grew beyond what many legacy routers were designed to handle. Then, in August more than 11 million Time Warner Cable (TWC) subscribers across 29 states lost service for about three hours, and just a week later, Facebook suffered its fourth outage over the past five months. Unavailability in two of the three previously mentioned cases was blamed on configuration glitches and as a result, quickly resolved.

The Most Important Word for Every Network: Availability

But why do network outages seem to be popping up more frequently, affecting more people? It’s really a question of perception – more people are consuming more services and everyone expects to be connected around the clock, around the world, using any device.

In a blog post earlier this summer, Andrew Lerner, a Research Director for Gartner, zeroed in on the most important word associated with every network: availability. As he notes, “Performance, scalability, management, agility, etc. all require the network to actually be online.”

Unfortunately, availability is assumed to be table stakes to most companies. I am not sure I agree with him entirely. Availability is table stakes. However, modern infrastructure — especially in service providers — is massively redundant. Pure availability is rarely the problem. More often service outages are due to poor capacity planning, spurious events or changes that bring unanticipated consequences (like Pakistan inadvertently re-routing all YouTube traffic).

For smaller businesses in particular, unavailability of core services not only represents a loss of control and a loss of earnings, but also potentially a lesson in reputational damage. Without network performance management solutions, businesses are unnecessarily exposing themselves to risk. Technology should be detecting and even preventing outages automatically, without the need for manual intervention. Technical staff cannot be expected to continually gather and analyze data that might indicate an impending outage, nor can they be expected to act quickly enough to stave off an incident. While the likes of TWC and Facebook can rapidly recover from disruptive infrastructure issues, smaller organizations can’t, and that is why they must take steps to protect themselves.

Reacting to performance thresholds is not enough. To ensure a company’s network is available 24/7, it’s critical to predict problems before they become service impacting. The deployment of solutions that log data and provide real-time analytics on large volumes of unstructured data are crucial to every IT department. These solutions provide IT organizations the opportunity to gain better insight into the behavior of users, customers, applications and networks, allowing businesses to spot issues before they happen – significantly reducing, or in some cases, eliminating downtime altogether.

Vess Bakalov is SVP, CTO and Co-Founder of SevOne.

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As businesses increasingly rely on high-performance applications to deliver seamless user experiences, the demand for fast, reliable, and scalable data storage systems has never been greater. Redis — an open-source, in-memory data structure store — has emerged as a popular choice for use cases ranging from caching to real-time analytics. But with great performance comes the need for vigilant monitoring ...

Kubernetes was not initially designed with AI's vast resource variability in mind, and the rapid rise of AI has exposed Kubernetes limitations, particularly when it comes to cost and resource efficiency. Indeed, AI workloads differ from traditional applications in that they require a staggering amount and variety of compute resources, and their consumption is far less consistent than traditional workloads ... Considering the speed of AI innovation, teams cannot afford to be bogged down by these constant infrastructure concerns. A solution is needed ...

AI is the catalyst for significant investment in data teams as enterprises require higher-quality data to power their AI applications, according to the State of Analytics Engineering Report from dbt Labs ...

Misaligned architecture can lead to business consequences, with 93% of respondents reporting negative outcomes such as service disruptions, high operational costs and security challenges ...

A Gartner analyst recently suggested that GenAI tools could create 25% time savings for network operational teams. Where might these time savings come from? How are GenAI tools helping NetOps teams today, and what other tasks might they take on in the future as models continue improving? In general, these savings come from automating or streamlining manual NetOps tasks ...

IT and line-of-business teams are increasingly aligned in their efforts to close the data gap and drive greater collaboration to alleviate IT bottlenecks and offload growing demands on IT teams, according to The 2025 Automation Benchmark Report: Insights from IT Leaders on Enterprise Automation & the Future of AI-Driven Businesses from Jitterbit ...

A large majority (86%) of data management and AI decision makers cite protecting data privacy as a top concern, with 76% of respondents citing ROI on data privacy and AI initiatives across their organization, according to a new Harris Poll from Collibra ...

According to Gartner, Inc. the following six trends will shape the future of cloud over the next four years, ultimately resulting in new ways of working that are digital in nature and transformative in impact ...

2020 was the equivalent of a wedding with a top-shelf open bar. As businesses scrambled to adjust to remote work, digital transformation accelerated at breakneck speed. New software categories emerged overnight. Tech stacks ballooned with all sorts of SaaS apps solving ALL the problems — often with little oversight or long-term integration planning, and yes frequently a lot of duplicated functionality ... But now the music's faded. The lights are on. Everyone from the CIO to the CFO is checking the bill. Welcome to the Great SaaS Hangover ...

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