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The CMDB/CMS in the Digital Age: More Present Than You Might Think

Dennis Drogseth

Insofar as news and media comes and goes in waves, rising and falling on areas of attention that sometimes engender self-created storms (positive and negative), the configuration management database (CMDB) is currently residing in a valley, not a crest. As tech headlines flash across my email, at least, the CMDB, and its federated equivalent, the configuration management system (CMS), are almost never mentioned. And yet when I do research, dialog with IT, or support our consulting team, the CMDB/CMS many times still remains paramount.

Why the Disconnection?

To be honest I don't have all the answers, but some of it has to do with how markets get defined — rigidly and academically — so that attention often gets directed to only a subset of what's needed, and then quickly becomes frozen in time. This did a great deal to hinder the CMDB's evolution and effectiveness, and still puts it in a far smaller box than it deserves to be in.

Another reason is that when industry attention peaked a decade ago, in many respects CMDB technology wasn't up to the task. This factor was exacerbated by a general trend to see the CMDB vision as a monolithic answer to every possible IT concern, without attention to use case, relevance, and currency. As such many IT organizations imagined that putting all their data in one place would, in and of itself, turn out to be transformative, something like buying a car without knowing how to drive or even how to fill it with gas.

And finally, all the attention given to cloud, microservices and agile has at times seemed to challenge the validity of the CMDB, in particular given the need for dynamic currency.

Why the CMDB/CMS is More Present Than You Might Think

But as I hope to make clear in a webinar on July 24, the CMDB, the CMS, and effective discovery and dependency mapping (DDM) are actually more relevant now than ever. CMDB/CMS/DDM technology has evolved considerably in the last decade, and is continuing to evolve, to become far more dynamic, and in some cases truly real-time.

And where do these technologies play?

■ Collectively these technologies can become lynch pins for more effective change, asset, performance, and capacity management.

■ They can help accelerate DevOps effectiveness, including pre-production provisioning, managing cloud compliance issues, and ensuring that operations and development really are on the same team.

■ In recent EMA research, the CMDB/CMS was shown to be a valuable asset in unifying security and operations teams for more efficient SecOps initiatives.

■ And both in EMA consulting and multiple aspects of EMA research, investments in the CMDB/CMS and DDM have become pivotal for effective cloud migration and optimization of cloud resources on an ongoing basis over time.

A Few More Proof Points

Here are just a few specifics taken in large part from EMA's consulting practice. When asked about "why invest in CMDB/CMS and DDM," top priorities included:

■ Decreases time to resolve technical problems

■ Breaks down barriers between technology silos

■ Allows automation and advanced analytics to be implemented

■ Facilitates an enterprise IT dashboard

■ Reduces long-term costs of IT services

And some specific examples of benefits taken as well from EMA's history with CMDB/CMS deployments:

■ US Financial Services company reduced MTTR by 70% by providing consistent and holistic services map with asset and inventories.

■ US MSP able to reconcile disputes regarding infrastructure spends. $9M spend over 3 years reduced by $2.5M by better understanding inventory.

■ US Healthcare organization reduced MTTR, downtime, and outages by 40% by implementing a CMDB. Savings returned 300% ROI over several years.

And from EMA's 2017 research on IT service management:

■ Those who were "extremely successful" in their ITSM-related initiatives were twice as likely to own a CMDB/CMS than "somewhat successful" or "unsuccessful."

■ They were also three times more likely to federate.

■ They were considerably more aggressive in exploring CMDB/CMS-related use cases.

■ They were seven times more likely to have plans to associate discovery and dependency mapping with the CMDB/CMS.

■ And they were significantly more likely to have deployed DDM capabilities.

So on to the Webinar

These are just a few examples of data I will be sharing in the webinar on July 24 referenced above. Beyond sharing more specifics of how CMDB/CMS can and has achieved value, I'll also provide an introduction to our deployment methodology achieved over the years through our consulting practice. Looking forward to your thoughts and comments.

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The CMDB/CMS in the Digital Age: More Present Than You Might Think

Dennis Drogseth

Insofar as news and media comes and goes in waves, rising and falling on areas of attention that sometimes engender self-created storms (positive and negative), the configuration management database (CMDB) is currently residing in a valley, not a crest. As tech headlines flash across my email, at least, the CMDB, and its federated equivalent, the configuration management system (CMS), are almost never mentioned. And yet when I do research, dialog with IT, or support our consulting team, the CMDB/CMS many times still remains paramount.

Why the Disconnection?

To be honest I don't have all the answers, but some of it has to do with how markets get defined — rigidly and academically — so that attention often gets directed to only a subset of what's needed, and then quickly becomes frozen in time. This did a great deal to hinder the CMDB's evolution and effectiveness, and still puts it in a far smaller box than it deserves to be in.

Another reason is that when industry attention peaked a decade ago, in many respects CMDB technology wasn't up to the task. This factor was exacerbated by a general trend to see the CMDB vision as a monolithic answer to every possible IT concern, without attention to use case, relevance, and currency. As such many IT organizations imagined that putting all their data in one place would, in and of itself, turn out to be transformative, something like buying a car without knowing how to drive or even how to fill it with gas.

And finally, all the attention given to cloud, microservices and agile has at times seemed to challenge the validity of the CMDB, in particular given the need for dynamic currency.

Why the CMDB/CMS is More Present Than You Might Think

But as I hope to make clear in a webinar on July 24, the CMDB, the CMS, and effective discovery and dependency mapping (DDM) are actually more relevant now than ever. CMDB/CMS/DDM technology has evolved considerably in the last decade, and is continuing to evolve, to become far more dynamic, and in some cases truly real-time.

And where do these technologies play?

■ Collectively these technologies can become lynch pins for more effective change, asset, performance, and capacity management.

■ They can help accelerate DevOps effectiveness, including pre-production provisioning, managing cloud compliance issues, and ensuring that operations and development really are on the same team.

■ In recent EMA research, the CMDB/CMS was shown to be a valuable asset in unifying security and operations teams for more efficient SecOps initiatives.

■ And both in EMA consulting and multiple aspects of EMA research, investments in the CMDB/CMS and DDM have become pivotal for effective cloud migration and optimization of cloud resources on an ongoing basis over time.

A Few More Proof Points

Here are just a few specifics taken in large part from EMA's consulting practice. When asked about "why invest in CMDB/CMS and DDM," top priorities included:

■ Decreases time to resolve technical problems

■ Breaks down barriers between technology silos

■ Allows automation and advanced analytics to be implemented

■ Facilitates an enterprise IT dashboard

■ Reduces long-term costs of IT services

And some specific examples of benefits taken as well from EMA's history with CMDB/CMS deployments:

■ US Financial Services company reduced MTTR by 70% by providing consistent and holistic services map with asset and inventories.

■ US MSP able to reconcile disputes regarding infrastructure spends. $9M spend over 3 years reduced by $2.5M by better understanding inventory.

■ US Healthcare organization reduced MTTR, downtime, and outages by 40% by implementing a CMDB. Savings returned 300% ROI over several years.

And from EMA's 2017 research on IT service management:

■ Those who were "extremely successful" in their ITSM-related initiatives were twice as likely to own a CMDB/CMS than "somewhat successful" or "unsuccessful."

■ They were also three times more likely to federate.

■ They were considerably more aggressive in exploring CMDB/CMS-related use cases.

■ They were seven times more likely to have plans to associate discovery and dependency mapping with the CMDB/CMS.

■ And they were significantly more likely to have deployed DDM capabilities.

So on to the Webinar

These are just a few examples of data I will be sharing in the webinar on July 24 referenced above. Beyond sharing more specifics of how CMDB/CMS can and has achieved value, I'll also provide an introduction to our deployment methodology achieved over the years through our consulting practice. Looking forward to your thoughts and comments.

Hot Topics

The Latest

Businesses that face downtime or outages risk financial and reputational damage, as well as reducing partner, shareholder, and customer trust. One of the major challenges that enterprises face is implementing a robust business continuity plan. What's the solution? The answer may lie in disaster recovery tactics such as truly immutable storage and regular disaster recovery testing ...

IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...

Amidst the threat of cyberhacks and data breaches, companies install several security measures to keep their business safely afloat. These measures aim to protect businesses, employees, and crucial data. Yet, employees perceive them as burdensome. Frustrated with complex logins, slow access, and constant security checks, workers decide to completely bypass all security set-ups ...

Image
Cloudbrink's Personal SASE services provide last-mile acceleration and reduction in latency

In MEAN TIME TO INSIGHT Episode 13, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses hybrid multi-cloud networking strategy ... 

In high-traffic environments, the sheer volume and unpredictable nature of network incidents can quickly overwhelm even the most skilled teams, hindering their ability to react swiftly and effectively, potentially impacting service availability and overall business performance. This is where closed-loop remediation comes into the picture: an IT management concept designed to address the escalating complexity of modern networks ...

In 2025, enterprise workflows are undergoing a seismic shift. Propelled by breakthroughs in generative AI (GenAI), large language models (LLMs), and natural language processing (NLP), a new paradigm is emerging — agentic AI. This technology is not just automating tasks; it's reimagining how organizations make decisions, engage customers, and operate at scale ...

In the early days of the cloud revolution, business leaders perceived cloud services as a means of sidelining IT organizations. IT was too slow, too expensive, or incapable of supporting new technologies. With a team of developers, line of business managers could deploy new applications and services in the cloud. IT has been fighting to retake control ever since. Today, IT is back in the driver's seat, according to new research by Enterprise Management Associates (EMA) ...

In today's fast-paced and increasingly complex network environments, Network Operations Centers (NOCs) are the backbone of ensuring continuous uptime, smooth service delivery, and rapid issue resolution. However, the challenges faced by NOC teams are only growing. In a recent study, 78% state network complexity has grown significantly over the last few years while 84% regularly learn about network issues from users. It is imperative we adopt a new approach to managing today's network experiences ...

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Broadcom

From growing reliance on FinOps teams to the increasing attention on artificial intelligence (AI), and software licensing, the Flexera 2025 State of the Cloud Report digs into how organizations are improving cloud spend efficiency, while tackling the complexities of emerging technologies ...

Today, organizations are generating and processing more data than ever before. From training AI models to running complex analytics, massive datasets have become the backbone of innovation. However, as businesses embrace the cloud for its scalability and flexibility, a new challenge arises: managing the soaring costs of storing and processing this data ...