The Future of Application Performance Management: Modern APM
July 16, 2013

Stephen Pierzchala

Share this

With business profitability depending on fast, reliable web applications, superior application performance has never been more critical. But delivering high-performing applications can be extremely difficult. IT organizations find themselves squeezed between mounting complexity in the application delivery chain, increased user and business demand, and the manpower and funding to keep up.

At Compuware, we’ve long recognized the need for an end-user focused approach to application performance management (APM). But today’s businesses need approaches that extend further, offering the deepest and broadest insights into application performance and business impact, combined with cost-efficiency and the fastest time-to-value.

Modern APM solutions can deliver these benefits through a single cloud-based environment offering the following capabilities:

- Real User Monitoring: Delivers a complete view of application performance and actual end user experience for all users, browsers, devices and geographies. It also measures every transaction, 24/7, in production.

- Synthetic Monitoring: Provides an “outside-in” perspective of web, mobile and cloud application availability and service levels. It identifies when key pages and transactions are slow or unavailable from multiple geographies around the world, before customers are impacted.

Previously, IT organizations would have to invest in multiple tools that had little or no integration in order to do synthetic and real user monitoring, and analyze that combined data. IT organizations are now able to purchase, deploy and manage a single APM as-a-Service (APMaaS) product that provides insight into availability and performance from both real user and synthetic monitoring perspectives.

More specifically, this new approach to APM allows much stronger correlation between backbone and Last Mile synthetic results with the performance that real users are actually experiencing, and the business results of that performance.

With real user monitoring you will never truly detect an availability problem because no users will be hitting the site — while synthetic can tell you exactly where, when, and in many cases why an outage is occurring. Thanks to deep-dive diagnostics integrated with real user monitoring, IT organizations can now pinpoint anywhere across the delivery chain why application performance is slow, for which users and on what devices and browsers. This enables a complete picture of performance challenges in a “single pane of glass.”

- Third-Party Services: Assesses the performance of external services like CDNs, ads, social media and video and enables companies to instantly determine if a problem’s root cause is internal or due to a specific service provider. Businesses can also capture sessions for off-line analysis with third-party providers.

- Business Impact: Modern APM solutions can quantify the impact of application performance on real-user experience, customer satisfaction and business results. Businesses can track real-time conversions, abandonment and revenue alongside performance, which helps them prioritize action based on business facts.

These new capabilities outlined above make a true user experience management solution a reality, offering deeper and broader insight into application performance and enabling more effective problem isolation and triage. Modern APM delivers these capabilities along with the convenience, flexibility and fast time-to-value of a cloud-based environment.

Stephen Pierzchala, Technology Strategist, Compuware APM's Center of Excellence.

Share this

The Latest

May 25, 2023

Developers need a tool that can be portable and vendor agnostic, given the advent of microservices. It may be clear an issue is occurring; what may not be clear is if it's part of a distributed system or the app itself. Enter OpenTelemetry, commonly referred to as OTel, an open-source framework that provides a standardized way of collecting and exporting telemetry data (logs, metrics, and traces) from cloud-native software ...

May 24, 2023

As SLOs grow in popularity their usage is becoming more mature. For example, 82% of respondents intend to increase their use of SLOs, and 96% have mapped SLOs directly to their business operations or already have a plan to, according to The State of Service Level Objectives 2023 from Nobl9 ...

May 23, 2023

Observability has matured beyond its early adopter position and is now foundational for modern enterprises to achieve full visibility into today's complex technology environments, according to The State of Observability 2023, a report released by Splunk in collaboration with Enterprise Strategy Group ...

May 22, 2023

Before network engineers even begin the automation process, they tend to start with preconceived notions that oftentimes, if acted upon, can hinder the process. To prevent that from happening, it's important to identify and dispel a few common misconceptions currently out there and how networking teams can overcome them. So, let's address the three most common network automation myths ...

May 18, 2023

Many IT organizations apply AI/ML and AIOps technology across domains, correlating insights from the various layers of IT infrastructure and operations. However, Enterprise Management Associates (EMA) has observed significant interest in applying these AI technologies narrowly to network management, according to a new research report, titled AI-Driven Networks: Leveling Up Network Management with AI/ML and AIOps ...

May 17, 2023

When it comes to system outages, AIOps solutions with the right foundation can help reduce the blame game so the right teams can spend valuable time restoring the impacted services rather than improving their MTTI score (mean time to innocence). In fact, much of today's innovation around ChatGPT-style algorithms can be used to significantly improve the triage process and user experience ...

May 16, 2023

Gartner identified the top 10 data and analytics (D&A) trends for 2023 that can guide D&A leaders to create new sources of value by anticipating change and transforming extreme uncertainty into new business opportunities ...

May 15, 2023

The only way for companies to stay competitive is to modernize applications, yet there's no denying that bringing apps into the modern era can be challenging ... Let's look at a few ways to modernize applications and consider what new obstacles and opportunities 2023 presents ...

May 11, 2023
Applications can be subjected to high traffic on certain days, which, if not taken into account, can lead to unpredictable outcomes and customer dissatisfaction. These may include slow loading speeds, downtime, and unpredictable outcomes, among others ... Hence, applications must be tested for load thresholds to improve performance. Businesses that ignore load performance testing and fail to continually scale these applications leave themselves open to service outages, customer dissatisfaction, and monetary losses ...
May 10, 2023

As online penetration grows, retailers' profits are shrinking — with the cost of serving customers anytime, anywhere, at any speed not bringing in enough topline growth to best monetize even existing investments in technology, systems, infrastructure, and people, let alone new investments, according to Digital-First Retail: Turning Profit Destruction into Customer and Shareholder Value, a new report from AlixPartners and World Retail Congress ...