The Future of Application Performance Management: Modern APM
July 16, 2013

Stephen Pierzchala

Share this

With business profitability depending on fast, reliable web applications, superior application performance has never been more critical. But delivering high-performing applications can be extremely difficult. IT organizations find themselves squeezed between mounting complexity in the application delivery chain, increased user and business demand, and the manpower and funding to keep up.

At Compuware, we’ve long recognized the need for an end-user focused approach to application performance management (APM). But today’s businesses need approaches that extend further, offering the deepest and broadest insights into application performance and business impact, combined with cost-efficiency and the fastest time-to-value.

Modern APM solutions can deliver these benefits through a single cloud-based environment offering the following capabilities:

- Real User Monitoring: Delivers a complete view of application performance and actual end user experience for all users, browsers, devices and geographies. It also measures every transaction, 24/7, in production.

- Synthetic Monitoring: Provides an “outside-in” perspective of web, mobile and cloud application availability and service levels. It identifies when key pages and transactions are slow or unavailable from multiple geographies around the world, before customers are impacted.

Previously, IT organizations would have to invest in multiple tools that had little or no integration in order to do synthetic and real user monitoring, and analyze that combined data. IT organizations are now able to purchase, deploy and manage a single APM as-a-Service (APMaaS) product that provides insight into availability and performance from both real user and synthetic monitoring perspectives.

More specifically, this new approach to APM allows much stronger correlation between backbone and Last Mile synthetic results with the performance that real users are actually experiencing, and the business results of that performance.

With real user monitoring you will never truly detect an availability problem because no users will be hitting the site — while synthetic can tell you exactly where, when, and in many cases why an outage is occurring. Thanks to deep-dive diagnostics integrated with real user monitoring, IT organizations can now pinpoint anywhere across the delivery chain why application performance is slow, for which users and on what devices and browsers. This enables a complete picture of performance challenges in a “single pane of glass.”

- Third-Party Services: Assesses the performance of external services like CDNs, ads, social media and video and enables companies to instantly determine if a problem’s root cause is internal or due to a specific service provider. Businesses can also capture sessions for off-line analysis with third-party providers.

- Business Impact: Modern APM solutions can quantify the impact of application performance on real-user experience, customer satisfaction and business results. Businesses can track real-time conversions, abandonment and revenue alongside performance, which helps them prioritize action based on business facts.

These new capabilities outlined above make a true user experience management solution a reality, offering deeper and broader insight into application performance and enabling more effective problem isolation and triage. Modern APM delivers these capabilities along with the convenience, flexibility and fast time-to-value of a cloud-based environment.

Stephen Pierzchala, Technology Strategist, Compuware APM's Center of Excellence.

Share this

The Latest

December 01, 2022

You could argue that, until the pandemic, and the resulting shift to hybrid working, delivering flawless customer experiences and improving employee productivity were mutually exclusive activities. Evidence from Catchpoint's recently published Site Reliability Engineering (SRE) industry report suggests this is changing ...

November 30, 2022

There are many issues that can contribute to developer dissatisfaction on the job — inadequate pay and work-life imbalance, for example. But increasingly there's also a troubling and growing sense of lacking ownership and feeling out of control ... One key way to increase job satisfaction is to ameliorate this sense of ownership and control whenever possible, and approaches to observability offer several ways to do this ...

November 29, 2022

The need for real-time, reliable data is increasing, and that data is a necessity to remain competitive in today's business landscape. At the same time, observability has become even more critical with the complexity of a hybrid multi-cloud environment. To add to the challenges and complexity, the term "observability" has not been clearly defined ...

November 28, 2022

Many have assumed that the mainframe is a dying entity, but instead, a mainframe renaissance is underway. Despite this notion, we are ushering in a future of more strategic investments, increased capacity, and leading innovations ...

November 22, 2022

Most (85%) consumers shop online or via a mobile app, with 59% using these digital channels as their primary holiday shopping channel, according to the Black Friday Consumer Report from Perforce Software. As brands head into a highly profitable time of year, starting with Black Friday and Cyber Monday, it's imperative development teams prepare for peak traffic, optimal channel performance, and seamless user experiences to retain and attract shoppers ...

November 21, 2022

From staffing issues to ineffective cloud strategies, NetOps teams are looking at how to streamline processes, consolidate tools, and improve network monitoring. What are some best practices that can help achieve this? Let's dive into five ...

November 18, 2022

On November 1, Taylor Swift announced the Eras Tour ... the whole world is now standing in the same virtual queue, and even the most durable cloud architecture can't handle this level of deluge ...

November 17, 2022

OpenTelemetry, a collaborative open source observability project, has introduced a new network protocol that addresses the infrastructure management headache, coupled with collector configuration options to filter and reduce data volume ...

November 16, 2022

A unified view of digital infrastructure is essential for IT teams that must improve the digital user experience while boosting overall organizational productivity, according to a survey of IT managers in the United Arab Emirates (UAE), from Riverbed and market research firm IDC ...

November 15, 2022

Building the visibility infrastructure to make cloud networks observable is a complex technical challenge. But with careful planning and a few strategic decisions, it's possible to appropriately design, set up and manage visibility solutions for the cloud ...