The majority of site reliability engineers (SREs) will be working remotely post COVID-19, according to the 2020 SRE Survey Report from Catchpoint and the DevOps Institute.
Google says SREs should be doing 50% ops work and 50% dev work, yet having a 50/50 workload split seems to be a pipe dream, according to the survey. The majority of respondents are currently spending 75% of their time on operations resulting in far less of their time being devoted to development.
Additionally, 53% of respondents said they were being involved too late in the application lifecycle.
When SREs are invited early into the development process, organizations can mature to more advanced observability resulting in improved service reliability, incident management effectiveness and customer satisfaction.
"Solving complex problems and ensuring reliability in today's highly distributed world can be very difficult and requires greater monitoring and true observability. Prior to the pandemic, most companies had a handle on end-user/customer experience monitoring for distributed systems," said Mehdi Daoudi, CEO of Catchpoint. "But now with a greater distribution of users comes new challenges and added reliability needs. True observability is the key to ensure reliability and customer experiences for all things distributed."
Jayne Groll, CEO, DevOps Institute, added: "SRE is one of the most innovative approaches to managing services since the early days of ITIL and is most closely aligned with the principles and practices of Agile and DevOps. The data in this report supports the rising criticality of both SRE as a practice and Site Reliability Engineer as a role for any organization trying to adapt to the digital age."
Highlights of survey results include:
Observability Components Exist - Observability Does Not
When asked what tool categories SREs are using today, the majority (93 percent) chose monitoring as compared with 53 percent choosing observability.
Additionally, when asked about their key responsibilities, the majority ignored those aligned with the observability pillars (events, metrics and tracing) highlighting the lack of true observability.
True observability requires monitoring of external outputs to determine how reliable internal systems function.
Heavy Ops Work Load Comes at a Cost
DevOps appears to be in a tug of war, and Ops is winning in the SRE community with the pre-COVID survey showing that 75% said they are spending the majority of their time on Ops, resulting in increased costs of owning and maintaining systems.
Perhaps widening the gap, the survey showed that two and a half months into working from home, the survey results showed a net 10% increase in Ops related responsibilities.
Challenges of the Shift to Remote Work
The post-pandemic environment has resulted in a major shift on where SREs will be located, with nearly 50% of SREs believing they will be working remotely post COVID-19, as compared to only 19% prior to the pandemic.
Additionally, 9% of respondents felt incident management has improved.
However, there are cautionary findings for organizations considering the structure of SRE teams post-COVID, as many respondents noted they are dealing with the following challenges:
■ 41% state that half or more of their work is a toil with mostly manual, repetitive, and tactical jobs that could be automated.
■ 52% said they spent too much time debugging
■ More than half of respondents felt that personal challenges included staying focused and having a good work/life balance while working from home
Recommendations for the SRE
Below are a few recommendations for SREs based on the survey's findings:
■ Be sure to include consideration for not only your code, but also the networks, third party services, and delivery chain components, to evaluate how well the three observability pillars are applied through this new digital experience observability lens.
■ Work to be included earlier in the development process should shift reliability further left to reduce cost, increase team alignment, and identify constraints that can be removed.
■ Turn newly surfaced, or previously-ignored challenges into strategic differentiators. Focusing on challenges like morale, employee experience, work/life balance, and employee engagement and sentiment may showcase a company's employee-first mentality to attract or retain top talent.
Hybrid and remote work environments have been growing significantly in the past few years. As individuals move away from traditional office settings in today's new remote and hybrid environments, many operational issues such as poor visibility into asset status and refreshes, unaccounted assets, and overspending on software are becoming a bigger challenge for IT departments ...
MLOps or Machine Learning Operations are a combination of best processes and practices that businesses use to run AI successfully ... While it is a relatively new field, MLOps is a collective effort that captured the interest of data scientists, DevOps engineers, AI enthusiasts, and IT ...
The data is in: enterprises are not happy with their managed service providers (MSPs) and cloud service providers (CSPs). According to the latest CloudBolt Industry Insights report, Filling the Gap: Service Providers' Increasingly Important Role in Multi-Cloud Success, 80% are so unsatisfied with their existing MSP and/or CSP, they are actively looking to replace them within 12 months ...
The last two years have accelerated massive changes in how we work, do business, and engage with customers. According to Pega research, nearly three out of four employees (71%) feel their job complexity continues to rise as customer demands increase, and employees at all levels feel overloaded with information, systems, and processes that make it difficult to adapt to these new challenges and meet their customers' growing needs ...
Investing in employees will always be smart business. And right now, investing in employees means giving people the resources — and ability — to optimize performance ... For pretty much every company, that means delivering the digital tools necessary to facilitate seamless, secure, user-friendly access and connectivity ...
Digital transformation can be the difference between becoming the next Netflix and becoming the next Blockbuster Video. With corporate survival on the line, "digital transformation" is no longer merely an impressive buzzword to throw around in boardrooms. It's the ticket for entry into the digital era, a fundamental business strategy for every modern company ...
IT infrastructure has rapidly evolved over the last decade, and as a result important specialized tools have been developed and an entire dedicated industry has grown up to serve the need for monitoring these IT systems and services in order to keep them operational and efficient ...
At Cisco AppDynamics, we recently conducted research exploring consumer attitudes and behaviors in relation to wearable technology ... In our study, 87% of global consumers claimed that trust is a critical factor when choosing a wearable medical device or application brand. And, 86% expect companies offering wearable technology and applications to demonstrate a higher standard of protection for their personal data than any other technology they use ...
You've been here before: waiting for a web page to load. You keep refreshing it, but still no luck. How many times will you try to reload the page before visiting a different site? Probably not too many. Brands today have just a few moments at most to captivate and delight potential customers ...
In the DevOps world, observability is trumpeted and lauded in many corners. However, in reading much of the coverage, there seemed to be some more fundamental issues at play. It's time to demystify the idea of observability, shedding light on what it means in a broader context. And once we break down the concept and its true value to an organization, let's answer a more important question: Are we approaching an observability tipping point? ...