The State of Network Management in 2018
Data Breach and User Experience are Top Concerns
August 28, 2018

Jim Frey
Kentik

Share this

The hardest part of managing and resolving an incident on the network is that users or customers know about incidents before they do, according to 30.1% of survey respondents participating in The 2018 State of Network Management report from Kentik.

Another 26% reported that their biggest challenge with incident response is that data exists, but they can’t access or analyze it easily. Without the ability to analyze network data in real time, network professionals cannot mitigate issues before they affect users and customers.

More study findings:

Automation is trending

35% of respondents cited automation as the most important network trend right now. Yet, only 15% of respondents said their organization is prepared for it.

AI & ML buzzword fatigue

Despite the industry buzz around artificial intelligence (AI) and machine learning (ML), less than 1% of respondents marked it as a most important trend. However, 45.2% of respondents do perceive it to be helpful for network management.

User experience network challenges

Data breach was "the biggest network worry" (33.1% of responses). However, user experience was right behind it (28.8% of responses). As more organizations conduct business online, network outages are now a direct tie to customer success for many companies across industries.

Proliferation of tools for cloud visibility

There has been a huge proliferation of tools to manage cloud and internet dependencies. As a result, many organizations are trying various combinations of tools to manage the visibility challenge. Network traffic analytics appeared as the most commonly used way network professionals (28.3%) are managing the challenge.

Shared tools challenge becomes more real

A majority of respondents (67%) agreed that using the same stack of tools to manage both network performance and security could significantly improve operational efficiencies. However, only about 40% of respondents (39.5%) said their organization is using the same stack of tools to manage both network performance and network security.

"Between multiprotocol label switching (MPLS) and software-defined networking (SDN), there were about 15 years where the networking world was pretty static. Right now we’re in a world moving as fast as the ISP world did back in the 90s. Every few weeks there’s something new," said Avi Freedman, co-founder and CEO of Kentik. "While the industry’s pace of innovation offers guaranteed excitement, our survey findings also reveal that organizations ultimately need a better understanding of their infrastructure in order for their businesses to benefit from all of the new developments."

“With increased business reliance on internet connectivity, the network world has and will continue to get increasingly complex,"he added. "We’re just in the early stages of how our industry will need to transform,” added Freedman.

Survey Methodology: Kentik’s findings are based on responses from 531 network professionals surveyed during Cisco Live 2018. The respondents spanned more than 12 industries, including education, government, healthcare, finance, retail, software, telecommunications and transportation sectors. Respondents varied in titles from C-level, to SVP/VPs, directors, and managers, to network and security engineers, architects, and associates. The majority of respondents came from organizations with 1,000 or more employees.

Jim Frey is VP of Strategic Alliances at Kentik
Share this

The Latest

December 07, 2018

As more organizations embrace digital business, infrastructure and operations (I&O) leaders will need to evolve their strategies and skills to provide an agile infrastructure for their business. In fact, Gartner, Inc. said that 75 percent of I&O leaders are not prepared with the skills, behaviors or cultural presence needed over the next two to three years ...

December 06, 2018

Today there is an urgent need for Agents of Transformation, a new breed of technologist, primed to drive innovation and enable companies to thrive in the face of rapid technological advancement, according to The Agents of Transformation Report from AppDynamics, a Cisco company ...

December 05, 2018

One in four Global Fortune 2000 enterprises rank Internet of Things (IoT) deployment as the most important initiative in their organization, yet 90% experience barriers to effective implementation and expansion due to lack of IoT expertise and skills in-house, according to a new independent survey from VansonBourne ...

December 04, 2018

Nearly three-quarters (74%) of IT leaders are concerned that Internet of Things (IoT) performance problems could directly impact business operations and significantly damage revenues, according to a new report, entitled Overcoming the Complexity of Web-Scale IoT Applications: The Top 5 Challenges ...

December 03, 2018

Gartner highlighted the top strategic Internet of Things (IoT) technology trends that will drive digital business innovation from 2018 through 2023 ...

November 30, 2018

While 95 percent of organizations have a disaster recovery plan in place, 23 percent never test their plan, according to a new survey from Spiceworks ...

November 29, 2018

Cloud computing has clear and definite benefits. At the same time there is an excessive amount of vendor hype that it will fix a lot of problems which it will not. It can also create new problems with a lack of visibility and many IT professionals are disappointed with their leap to a pure cloud environment ...

November 28, 2018

In the world of digital experience monitoring (DEM) — where the end user experience is paramount — cloud-based nodes, along with a variety of other node types, are used to build a view of the end user's digital experience. But major companies are now depending solely on cloud nodes for DEM. Research from Catchpoint, in addition to real-world customer data, shows this is a mistake ...

November 27, 2018

Achieving success with cloud adoption remains an elusive challenge for many organizations. But why is that the case? After all, there are countless tools designed to facilitate the process of taking on-premises operations to the cloud ...

November 26, 2018

The results from the latest State of Testing Survey by SmartBear show that 80 percent of respondents are testing some kind of API or web service ...