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Tips to Consider When Calculating the ROI of Network Performance Monitoring Tools

Jay Botelho

In today's digital age, enterprises rely heavily on their networks to facilitate communication, collaboration, and operations. However, network performance issues can significantly impact productivity, customer satisfaction, and revenue generation. As a result, many organizations invest in network performance monitoring (NPM) tools to proactively manage network performance and ensure smooth operations. But according to EMA's Network Management Megatrends 2022 report, the percentage of NetOps teams that can successfully monitor their network performance is in steep decline, dropping from 49% in 2016 to just 27% in 2022.

Clearly these teams need to do a better job evaluating the ROI of the tools they're using. To help do that, let's explore the challenges NetOps teams face today, and dive into the quantifiable benefits they should be considering when calculating ROI of NPM tools.

NETOPS CHALLENGES

First, a few of the challenges organizations and their teams face:

Lack of a centralized platform for efficiently managing and monitoring all devices

Many organizations string together network performance monitoring products or end up logging into individual devices looking for data and trying to pinpoint issues. Without a centralized platform to monitor, analyze, and facilitate the remediation of network issues, teams will always struggle to save time, streamline operations, and meet the changing demands of the business.

Inability to monitor and analyze network telemetry efficiently

Legacy and alternative solutions can have issues in retrieving various telemetry and correlating different telemetry types. Without a single NPM (or tightly integrated set of tools) teams often face performance and telemetry storage issues that can impact their ability to efficiently analyze traffic over time to identify trends. This can also make report generation laborious and hinder performance close rates.

The challenge of scale

Networks continue to increase in size and scope. This is driven by a variety of new technologies across cloud, on-prem, and hybrid environments. Teams often struggle to scale while still maintaining visibility. They require tools that eliminate the network insight gap and deliver the best data and insights needed to act quickly and remediate issues.

These are just some of the challenges organizations face. Note that each organization will likely have their own unique network performance hurdles to consider.

BENEFITS OF NPM

Next, let's look at the quantifiable and unquantifiable benefits teams can achieve by adopting a comprehensive NPM solution. These benefits may directly or indirectly address the challenges described above. Nevertheless, consider all of these when evaluating the ROI of an NPM solution.

First the quantifiable benefits:

Reduced equipment (i.e., circuits) and bandwidth costs

By having a NPM solution that can properly identify network issues related to bandwidth usage and patterns, organizations can reduce or avoid the purchase of expensive equipment that doesn't address underlying issues. For example, enterprises can improve network performance by properly identifying chokepoints and redirecting network traffic instead of purchasing new equipment and additional bandwidth.

Increased business productivity from reduced network outages

Network downtime can be greatly reduced by improving troubleshooting productivity. This is enabled by the visibility and analytics that come with NPM solutions. Knowing how a product can reduce downtime can then be qualified into business value.

Streamlined report generation as a result of eliminating manual processes

Time spent by network engineers manually gathering data for report creation and generation can be greatly reduced and, in many cases, eliminated. The ideal NPM solution provides a wealth of standardized reports out-of-the-box. This makes it easy to create customized reports which can be scheduled and sent out automatically, reducing otherwise repetitive manual tasks.

Reduction in mean time to resolution

The reduction in time to resolve complex network issues with increased visibility and analysis results in an increase in the productivity of the network support team. Time to resolve network issues can often be cut in half with the right NPM solution.

Now the unquantified benefits:

Monitor different devices with a single solution

The ability to manage many devices from multiple device manufacturers at dispersed sites — on-premises, remote, SD-WAN, cloud, hybrid — in one place can be a challenge for organizations. Advanced NPM solutions deliver this centralized functionality.

Enhanced visualization

Preferable NPM solutions offer the ability to easily visualize network data, for example showing hop-by-hop network traffic for better situational awareness (and also enable segmentation of issues).

Ability to generate telemetry from parts of the network that have limited or no device telemetry

For example, in certain campus deployments, the switch can limit NetFlow capabilities, but a successful NPM solution can add packet analytics and generate enriched NetFlow to increase visibility. Using enriched NetFlow can deliver network and application performance data where none was previously available.

Ease of use

The product's ease of use is hard to quantify but key for product adoption, daily use by network engineers, and for reducing the amount of training required. Other ease-of-use capabilities can be integrated, for example, IT service management (ITSM) solutions or SD-WAN systems that automatically gather performance information.

These are just some of the challenges and benefits to consider when evaluating the ROI of an NPM solution. The key is identifying the challenges that exist and then quantifying the benefits that help address those challenges. Many vendors also have ROI studies associated with their products, so don't be afraid to ask.

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Tips to Consider When Calculating the ROI of Network Performance Monitoring Tools

Jay Botelho

In today's digital age, enterprises rely heavily on their networks to facilitate communication, collaboration, and operations. However, network performance issues can significantly impact productivity, customer satisfaction, and revenue generation. As a result, many organizations invest in network performance monitoring (NPM) tools to proactively manage network performance and ensure smooth operations. But according to EMA's Network Management Megatrends 2022 report, the percentage of NetOps teams that can successfully monitor their network performance is in steep decline, dropping from 49% in 2016 to just 27% in 2022.

Clearly these teams need to do a better job evaluating the ROI of the tools they're using. To help do that, let's explore the challenges NetOps teams face today, and dive into the quantifiable benefits they should be considering when calculating ROI of NPM tools.

NETOPS CHALLENGES

First, a few of the challenges organizations and their teams face:

Lack of a centralized platform for efficiently managing and monitoring all devices

Many organizations string together network performance monitoring products or end up logging into individual devices looking for data and trying to pinpoint issues. Without a centralized platform to monitor, analyze, and facilitate the remediation of network issues, teams will always struggle to save time, streamline operations, and meet the changing demands of the business.

Inability to monitor and analyze network telemetry efficiently

Legacy and alternative solutions can have issues in retrieving various telemetry and correlating different telemetry types. Without a single NPM (or tightly integrated set of tools) teams often face performance and telemetry storage issues that can impact their ability to efficiently analyze traffic over time to identify trends. This can also make report generation laborious and hinder performance close rates.

The challenge of scale

Networks continue to increase in size and scope. This is driven by a variety of new technologies across cloud, on-prem, and hybrid environments. Teams often struggle to scale while still maintaining visibility. They require tools that eliminate the network insight gap and deliver the best data and insights needed to act quickly and remediate issues.

These are just some of the challenges organizations face. Note that each organization will likely have their own unique network performance hurdles to consider.

BENEFITS OF NPM

Next, let's look at the quantifiable and unquantifiable benefits teams can achieve by adopting a comprehensive NPM solution. These benefits may directly or indirectly address the challenges described above. Nevertheless, consider all of these when evaluating the ROI of an NPM solution.

First the quantifiable benefits:

Reduced equipment (i.e., circuits) and bandwidth costs

By having a NPM solution that can properly identify network issues related to bandwidth usage and patterns, organizations can reduce or avoid the purchase of expensive equipment that doesn't address underlying issues. For example, enterprises can improve network performance by properly identifying chokepoints and redirecting network traffic instead of purchasing new equipment and additional bandwidth.

Increased business productivity from reduced network outages

Network downtime can be greatly reduced by improving troubleshooting productivity. This is enabled by the visibility and analytics that come with NPM solutions. Knowing how a product can reduce downtime can then be qualified into business value.

Streamlined report generation as a result of eliminating manual processes

Time spent by network engineers manually gathering data for report creation and generation can be greatly reduced and, in many cases, eliminated. The ideal NPM solution provides a wealth of standardized reports out-of-the-box. This makes it easy to create customized reports which can be scheduled and sent out automatically, reducing otherwise repetitive manual tasks.

Reduction in mean time to resolution

The reduction in time to resolve complex network issues with increased visibility and analysis results in an increase in the productivity of the network support team. Time to resolve network issues can often be cut in half with the right NPM solution.

Now the unquantified benefits:

Monitor different devices with a single solution

The ability to manage many devices from multiple device manufacturers at dispersed sites — on-premises, remote, SD-WAN, cloud, hybrid — in one place can be a challenge for organizations. Advanced NPM solutions deliver this centralized functionality.

Enhanced visualization

Preferable NPM solutions offer the ability to easily visualize network data, for example showing hop-by-hop network traffic for better situational awareness (and also enable segmentation of issues).

Ability to generate telemetry from parts of the network that have limited or no device telemetry

For example, in certain campus deployments, the switch can limit NetFlow capabilities, but a successful NPM solution can add packet analytics and generate enriched NetFlow to increase visibility. Using enriched NetFlow can deliver network and application performance data where none was previously available.

Ease of use

The product's ease of use is hard to quantify but key for product adoption, daily use by network engineers, and for reducing the amount of training required. Other ease-of-use capabilities can be integrated, for example, IT service management (ITSM) solutions or SD-WAN systems that automatically gather performance information.

These are just some of the challenges and benefits to consider when evaluating the ROI of an NPM solution. The key is identifying the challenges that exist and then quantifying the benefits that help address those challenges. Many vendors also have ROI studies associated with their products, so don't be afraid to ask.

Hot Topics

The Latest

AI is the catalyst for significant investment in data teams as enterprises require higher-quality data to power their AI applications, according to the State of Analytics Engineering Report from dbt Labs ...

Misaligned architecture can lead to business consequences, with 93% of respondents reporting negative outcomes such as service disruptions, high operational costs and security challenges ...

A Gartner analyst recently suggested that GenAI tools could create 25% time savings for network operational teams. Where might these time savings come from? How are GenAI tools helping NetOps teams today, and what other tasks might they take on in the future as models continue improving? In general, these savings come from automating or streamlining manual NetOps tasks ...

IT and line-of-business teams are increasingly aligned in their efforts to close the data gap and drive greater collaboration to alleviate IT bottlenecks and offload growing demands on IT teams, according to The 2025 Automation Benchmark Report: Insights from IT Leaders on Enterprise Automation & the Future of AI-Driven Businesses from Jitterbit ...

A large majority (86%) of data management and AI decision makers cite protecting data privacy as a top concern, with 76% of respondents citing ROI on data privacy and AI initiatives across their organization, according to a new Harris Poll from Collibra ...

According to Gartner, Inc. the following six trends will shape the future of cloud over the next four years, ultimately resulting in new ways of working that are digital in nature and transformative in impact ...

2020 was the equivalent of a wedding with a top-shelf open bar. As businesses scrambled to adjust to remote work, digital transformation accelerated at breakneck speed. New software categories emerged overnight. Tech stacks ballooned with all sorts of SaaS apps solving ALL the problems — often with little oversight or long-term integration planning, and yes frequently a lot of duplicated functionality ... But now the music's faded. The lights are on. Everyone from the CIO to the CFO is checking the bill. Welcome to the Great SaaS Hangover ...

Regardless of OpenShift being a scalable and flexible software, it can be a pain to monitor since complete visibility into the underlying operations is not guaranteed ... To effectively monitor an OpenShift environment, IT administrators should focus on these five key elements and their associated metrics ...

An overwhelming majority of IT leaders (95%) believe the upcoming wave of AI-powered digital transformation is set to be the most impactful and intensive seen thus far, according to The Science of Productivity: AI, Adoption, And Employee Experience, a new report from Nexthink ...

Overall outage frequency and the general level of reported severity continue to decline, according to the Outage Analysis 2025 from Uptime Institute. However, cyber security incidents are on the rise and often have severe, lasting impacts ...