Today's IT Challenges Identified - and Solved by AIOps
August 17, 2021

Akhilesh Tripathi
Digitate

Share this

The pandemic has spurred organizations to rapidly shift away from traditional in-house IT infrastructures to modern and agile IT systems that support enterprise-wide digital transformation efforts, such as cloud migration and automation enablement. These digital transformation initiatives have been critical to business continuity in the midst of an unprecedented global market upset that came in the form of COVID-19.

Along with the shift to modern and agile IT systems comes an increase in the volume of data created by various digital systems and solutions. Traditional IT management solutions that involve manual efforts for tedious and repeatable processes cannot keep up with the pace of these rapid changes and leaves IT teams facing challenges surrounding infrastructure complexities, long delays in isolating and resolving IT faults, and inconsistent and variable quality of operations.

AI-driven software can help to overcome these challenges by acting as an intelligence tool to assess enterprise system behavior and detect anomalies, resolve IT incidents and even prescribe and proactively take action to prevent the disruption of IT operations.


Below are the findings from the recent Autonomous Enterprise Survey that uncovered trends around the ongoing adoption of artificial intelligence (AI) for IT operations (AIOps) and the technology's benefits to business users.

Today's IT Operational Challenges

To better understand the business and departmental need for AIOps, let's look at the top IT operational challenges organizations face today. The primary challenge organizational IT reported is dealing with too many routine and redundant tasks, with 82% reporting this as their top IT problem. The next biggest challenges were a lack of capabilities to proactively detect and correct system issues, and a need for flexibility to scale with business needs — with 64% of respondents claiming each of these challenges.

The benefits AIOps delivers to businesses perfectly address these current IT challenges. Well-built AIOps solutions leverage advanced AI-based reasoning to detect and correct system issues automatically — simultaneously reducing manual effort spent on managing IT operations by up to 60%. Many businesses recognize these benefits, with 82% reporting that AIOps is necessary for future growth and transformation of businesses.

Qualitative survey responses explained the thought process behind this prioritization of AIOps solutions. The complexity of hybrid and multi-cloud infrastructures, increasing transactional volumes and the criticality of online business systems make it impossible for traditional IT systems to manage every application and infrastructure without automation. The overwhelming amount of data in today's business operations is simply too much for manual analysis.

In addition, the insights provided by AIOps mean the performance of various tasks and decisions can be greatly improved while reducing the manual effort needed to conduct routine tasks — so IT teams can focus on more business-critical tasks that require their immediate attention.

Key Business Drivers for AIOps

There are multiple benefits to AIOps solutions that have significant impacts on an organization's ability to increase revenue and better plan for the future. 91% of organizations identified the removal of manual processes as the most critical benefit, with improved agility and reliability coming in second at 82%. However, AIOps can also support the need to build predictability and resolve problems faster, with 73% identifying this as another key business benefit.

Thanks to AIOps, organizations can adapt to changes fast, and evolve innovative processes that enable sustained growth

The ability to automate rote processes and increase reliability, as well as the ability to better plan for the future are critical to business leaders today, according to a recent PwC survey. Organizations want to give their leadership the confidence that they can remain efficient while withstanding stresses and disruptions. An agile IT operation, supported by AIOps, is an efficient vehicle to achieving resilience in today's constantly evolving, fast-paced business environment. Thanks to AIOps, organizations can adapt to changes fast, and evolve innovative processes that enable sustained growth.

The Obstacles in the Way of AIOps Deployment

With the challenges and benefits of AIOps well addressed and understood, why aren't all companies currently investing in AIOps initiatives?

There are several barriers to adoption, but the biggest obstacle highlighted by 73% of respondents is a lack of experience with intelligent IT solutions.

While this is to be expected for new technologies such as AIOps, as they are still evolving and nascent, organizations should not let it stop them from exploring the possibilities of AIOps further.

In addition, a lack of staffing/talent with appropriate technological skills was identified as a barrier to AIOps adoption by 45% of organizations. That said, digital transformation initiatives happen from the top down. Securing the sponsorship of company leaders is critical to any organizational change, and 55% of organizations claim they lack executive support for, or a strategic approach to, AIOps deployment.

The survey clearly identifies a need for companies to incorporate AIOps, or at the very least intelligent automation, into their organizational culture and strategy to meet the business goals of today's environments as they compound in complexity. AIOps offers a scalable solution to resolve current enterprise IT challenges by automatically detecting, resolving and preventing IT issues. Ultimately, AIOps helps to minimize revenue risk and improve business agility by ensuring zero downtime of critical applications.

However, to properly leverage the full advantages of AIOps, both IT and executive leadership teams must sync their knowledge and understanding of AIOps tools and technology, or risk falling behind their competition.

Akhilesh Tripathi is CEO at Digitate
Share this

The Latest

December 08, 2022

Industry experts offer thoughtful, insightful, and often controversial predictions on how APM, AIOps, Observability, OpenTelemetry and related technologies will evolve and impact business in 2023. Part 4 covers monitoring, site reliability engineering and ITSM ...

December 07, 2022

Industry experts offer thoughtful, insightful, and often controversial predictions on how APM, AIOps, Observability, OpenTelemetry and related technologies will evolve and impact business in 2023. Part 3 covers OpenTelemetry ...

December 06, 2022

Industry experts offer thoughtful, insightful, and often controversial predictions on how APM, AIOps, Observability, OpenTelemetry and related technologies will evolve and impact business in 2023. Part 2 covers more on observability ...

December 05, 2022

The Holiday Season means it is time for APMdigest's annual list of Application Performance Management (APM) predictions, covering IT performance topics. Industry experts — from analysts and consultants to the top vendors — offer thoughtful, insightful, and often controversial predictions on how APM, observability, AIOps and related technologies will evolve and impact business in 2023. Part 1 covers APM and Observability ...

December 01, 2022

You could argue that, until the pandemic, and the resulting shift to hybrid working, delivering flawless customer experiences and improving employee productivity were mutually exclusive activities. Evidence from Catchpoint's recently published Site Reliability Engineering (SRE) industry report suggests this is changing ...

November 30, 2022

There are many issues that can contribute to developer dissatisfaction on the job — inadequate pay and work-life imbalance, for example. But increasingly there's also a troubling and growing sense of lacking ownership and feeling out of control ... One key way to increase job satisfaction is to ameliorate this sense of ownership and control whenever possible, and approaches to observability offer several ways to do this ...

November 29, 2022

The need for real-time, reliable data is increasing, and that data is a necessity to remain competitive in today's business landscape. At the same time, observability has become even more critical with the complexity of a hybrid multi-cloud environment. To add to the challenges and complexity, the term "observability" has not been clearly defined ...

November 28, 2022

Many have assumed that the mainframe is a dying entity, but instead, a mainframe renaissance is underway. Despite this notion, we are ushering in a future of more strategic investments, increased capacity, and leading innovations ...

November 22, 2022

Most (85%) consumers shop online or via a mobile app, with 59% using these digital channels as their primary holiday shopping channel, according to the Black Friday Consumer Report from Perforce Software. As brands head into a highly profitable time of year, starting with Black Friday and Cyber Monday, it's imperative development teams prepare for peak traffic, optimal channel performance, and seamless user experiences to retain and attract shoppers ...

November 21, 2022

From staffing issues to ineffective cloud strategies, NetOps teams are looking at how to streamline processes, consolidate tools, and improve network monitoring. What are some best practices that can help achieve this? Let's dive into five ...