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Top IT Challenges: Collaboration, Cloud and Security

IT Leaders are adapting to new challenges by prioritizing collaboration, cloud and security more than ever before

CIOs and IT decision makers (ITDMs) are looking to maximize investments and drive innovation after a difficult year which raised the profile of IT leaders in driving critical workplace innovation, according to Cisco's new Accelerating Digital Agility Research.

Over the past twelve months, CIOs and ITDMs from across the globe have been challenged to accelerate their digital and cloud capabilities while protecting their organizations from a growing list of expanding security threats. IT leaders must look to maximize critical investments made in 2020.

To set up their organizations for success in 2021 and beyond, IT leaders have adapted priorities and strategy to focus on core issues including delivering secure collaboration tools to keep distributed workforces productive, maximizing technology investments from the past year, delivering the best end-use experience to employees and customers, embracing cloud and "as a Service," and tackling corporate and societal issues with technology.

"IT leaders are at the forefront of ensuring critical success for their organizations in 2021," said Liz Centoni, Cisco's Chief Strategy Officer and GM, Applications. "Even as questions remain and new challenges will surface, CIOs and IT decision makers are telling us they need to accelerate digital agility for their teams, so they have the speed, flexibility and choice to consume services across both traditional and modern environments."

Key findings of the research:

Secure Access and Effective Collaboration

To prepare for the future of work, teams need highly secure access and the best collaboration experiences to succeed as a hybrid workforce.

While a majority (61%) of CIOs and ITDMs are unsure of what the future of work looks like, 89% believe that maintaining security, control, and governance across user devices, networks, clouds, and applications is essential.

Most (86%) agree it is important to empower a distributed workforce with seamless access to applications and high-quality collaborative experiences.

Securing the expanded threat landscape created by a distributed workforce is paramount — 88% believe it is important to secure remote work tools and protect customer or employee data in the distributed work environment.

Optimized end-user experiences

IT teams must create optimized end-user experiences to keep pace with IT environments that have become increasingly distributed, dynamic, and complex.

89% think it is important to ensure a consistent application performance across both the application and infrastructure

More than three-fourths of the CIOs and ITDMs surveyed agree that user experience should focus on delight versus satisfaction. To deliver a great user experience, 89% think it is important to ensure a consistent application performance across both the application and infrastructure, and 86% believe it is important to make infrastructure as dynamic as application software to meet the changing policy and optimization needs of the application and developer.

While the user experience should aim to delight, nearly all (90%) say it is important or very important to maintain application-to-infrastructure security to meet compliance without slowing down the business.

Hybrid Cloud

The need for agility, speed, scalability and security is driving adoption of hybrid cloud environments and SASE (Secure Access Service Edge) solutions.

CIOs and ITDMs are using cloud to achieve business resilience. However, there is no one-size-fits-all cloud solution.

While most CIOs and ITDMs (84%) agree it is important to offer freedom of choice when it comes to cloud environments — whether on premises, public cloud, private cloud or SaaS — 86% think offering a consistent operational model across these environments is essential.

Nearly 70% of CIOs and ITDMs have adopted SASE solutions because they were investing in cloud applications that needed to be secured (61%), they like to stay up-to-date on industry best practices (56%) and/or their workforce is going to stay distributed (37%).

As-A-Service Solutions

Customers expect a cloud-consumption experience regardless of whether their solutions are deployed on-prem or in the cloud, leading to widespread adoption of "as a Service" solutions.

Of those surveyed, 73% have adopted "as a Service" solutions and 76% use flexible consumption models.

Three fourths of those surveyed believe that "as a Service" will help deliver a better experience for the end user and a better experience for IT teams, helping their organizations achieve operational consistency.

In addition, 76% say "as a Service" will provide better business outcomes, and 77% want "as a Service" solutions to simplify processes and remove risk.

Technology will be a driving factor

Technology will be a driving factor in the facilitation of CIOs and ITDMs to tackle talent retention, internal corporate initiatives and broader societal issues in 2021.

Most CIOs and ITDMs (85%) believe the ability to attract and retain talent in the all-digital world will be critical.

Nearly half of those surveyed said they are upskilling current talent (49%) and investing in talent in new areas (46%) over the next 12 months.

Most CIOs and ITDMs (90%) plan to tackle internal initiatives in 2021, including sustainability (50%), employee mental health (50%), privacy (47%), diversity and inclusion (47%).

In addition, 85% will tackle external societal issues in 2021, including digital divide (39%), healthcare (37%), climate change (35%), social justice (34%), human rights (33%), misinformation or "fake news" (31%), poverty, hunger and homelessness (28%).

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Top IT Challenges: Collaboration, Cloud and Security

IT Leaders are adapting to new challenges by prioritizing collaboration, cloud and security more than ever before

CIOs and IT decision makers (ITDMs) are looking to maximize investments and drive innovation after a difficult year which raised the profile of IT leaders in driving critical workplace innovation, according to Cisco's new Accelerating Digital Agility Research.

Over the past twelve months, CIOs and ITDMs from across the globe have been challenged to accelerate their digital and cloud capabilities while protecting their organizations from a growing list of expanding security threats. IT leaders must look to maximize critical investments made in 2020.

To set up their organizations for success in 2021 and beyond, IT leaders have adapted priorities and strategy to focus on core issues including delivering secure collaboration tools to keep distributed workforces productive, maximizing technology investments from the past year, delivering the best end-use experience to employees and customers, embracing cloud and "as a Service," and tackling corporate and societal issues with technology.

"IT leaders are at the forefront of ensuring critical success for their organizations in 2021," said Liz Centoni, Cisco's Chief Strategy Officer and GM, Applications. "Even as questions remain and new challenges will surface, CIOs and IT decision makers are telling us they need to accelerate digital agility for their teams, so they have the speed, flexibility and choice to consume services across both traditional and modern environments."

Key findings of the research:

Secure Access and Effective Collaboration

To prepare for the future of work, teams need highly secure access and the best collaboration experiences to succeed as a hybrid workforce.

While a majority (61%) of CIOs and ITDMs are unsure of what the future of work looks like, 89% believe that maintaining security, control, and governance across user devices, networks, clouds, and applications is essential.

Most (86%) agree it is important to empower a distributed workforce with seamless access to applications and high-quality collaborative experiences.

Securing the expanded threat landscape created by a distributed workforce is paramount — 88% believe it is important to secure remote work tools and protect customer or employee data in the distributed work environment.

Optimized end-user experiences

IT teams must create optimized end-user experiences to keep pace with IT environments that have become increasingly distributed, dynamic, and complex.

89% think it is important to ensure a consistent application performance across both the application and infrastructure

More than three-fourths of the CIOs and ITDMs surveyed agree that user experience should focus on delight versus satisfaction. To deliver a great user experience, 89% think it is important to ensure a consistent application performance across both the application and infrastructure, and 86% believe it is important to make infrastructure as dynamic as application software to meet the changing policy and optimization needs of the application and developer.

While the user experience should aim to delight, nearly all (90%) say it is important or very important to maintain application-to-infrastructure security to meet compliance without slowing down the business.

Hybrid Cloud

The need for agility, speed, scalability and security is driving adoption of hybrid cloud environments and SASE (Secure Access Service Edge) solutions.

CIOs and ITDMs are using cloud to achieve business resilience. However, there is no one-size-fits-all cloud solution.

While most CIOs and ITDMs (84%) agree it is important to offer freedom of choice when it comes to cloud environments — whether on premises, public cloud, private cloud or SaaS — 86% think offering a consistent operational model across these environments is essential.

Nearly 70% of CIOs and ITDMs have adopted SASE solutions because they were investing in cloud applications that needed to be secured (61%), they like to stay up-to-date on industry best practices (56%) and/or their workforce is going to stay distributed (37%).

As-A-Service Solutions

Customers expect a cloud-consumption experience regardless of whether their solutions are deployed on-prem or in the cloud, leading to widespread adoption of "as a Service" solutions.

Of those surveyed, 73% have adopted "as a Service" solutions and 76% use flexible consumption models.

Three fourths of those surveyed believe that "as a Service" will help deliver a better experience for the end user and a better experience for IT teams, helping their organizations achieve operational consistency.

In addition, 76% say "as a Service" will provide better business outcomes, and 77% want "as a Service" solutions to simplify processes and remove risk.

Technology will be a driving factor

Technology will be a driving factor in the facilitation of CIOs and ITDMs to tackle talent retention, internal corporate initiatives and broader societal issues in 2021.

Most CIOs and ITDMs (85%) believe the ability to attract and retain talent in the all-digital world will be critical.

Nearly half of those surveyed said they are upskilling current talent (49%) and investing in talent in new areas (46%) over the next 12 months.

Most CIOs and ITDMs (90%) plan to tackle internal initiatives in 2021, including sustainability (50%), employee mental health (50%), privacy (47%), diversity and inclusion (47%).

In addition, 85% will tackle external societal issues in 2021, including digital divide (39%), healthcare (37%), climate change (35%), social justice (34%), human rights (33%), misinformation or "fake news" (31%), poverty, hunger and homelessness (28%).

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Industry experts offer predictions on how AI will evolve and impact technology and business in 2025. Part 5 covers the infrastructure and hardware supporting AI ...

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Industry experts offer predictions on how AI will evolve and impact technology and business in 2025. Part 3 covers AI's impact on employees and their roles ...

Industry experts offer predictions on how AI will evolve and impact technology and business in 2025. Part 2 covers the challenges presented by AI, as well as solutions to those problems ...

In the final part of APMdigest's 2025 Predictions Series, industry experts offer predictions on how AI will evolve and impact technology and business in 2025 ...

E-commerce is set to skyrocket with a 9% rise over the next few years ... To thrive in this competitive environment, retailers must identify digital resilience as their top priority. In a world where savvy shoppers expect 24/7 access to online deals and experiences, any unexpected downtime to digital services can lead to significant financial losses, damage to brand reputation, abandoned carts with designer shoes, and additional issues ...

Efficiency is a highly-desirable objective in business ... We're seeing this scenario play out in enterprises around the world as they continue to struggle with infrastructures and remote work models with an eye toward operational efficiencies. In contrast to that goal, a recent Broadcom survey of global IT and network professionals found widespread adoption of these strategies is making the network more complex and hampering observability, leading to uptime, performance and security issues. Let's look more closely at these challenges ...

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The 2025 Catchpoint SRE Report dives into the forces transforming the SRE landscape, exploring both the challenges and opportunities ahead. Let's break down the key findings and what they mean for SRE professionals and the businesses relying on them ...

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The pressure on IT teams has never been greater. As data environments grow increasingly complex, resource shortages are emerging as a major obstacle for IT leaders striving to meet the demands of modern infrastructure management ... According to DataStrike's newly released 2025 Data Infrastructure Survey Report, more than half (54%) of IT leaders cite resource limitations as a top challenge, highlighting a growing trend toward outsourcing as a solution ...

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Gartner revealed its top strategic predictions for 2025 and beyond. Gartner's top predictions explore how generative AI (GenAI) is affecting areas where most would assume only humans can have lasting impact ...