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Top IT Challenges: Collaboration, Cloud and Security

IT Leaders are adapting to new challenges by prioritizing collaboration, cloud and security more than ever before

CIOs and IT decision makers (ITDMs) are looking to maximize investments and drive innovation after a difficult year which raised the profile of IT leaders in driving critical workplace innovation, according to Cisco's new Accelerating Digital Agility Research.

Over the past twelve months, CIOs and ITDMs from across the globe have been challenged to accelerate their digital and cloud capabilities while protecting their organizations from a growing list of expanding security threats. IT leaders must look to maximize critical investments made in 2020.

To set up their organizations for success in 2021 and beyond, IT leaders have adapted priorities and strategy to focus on core issues including delivering secure collaboration tools to keep distributed workforces productive, maximizing technology investments from the past year, delivering the best end-use experience to employees and customers, embracing cloud and "as a Service," and tackling corporate and societal issues with technology.

"IT leaders are at the forefront of ensuring critical success for their organizations in 2021," said Liz Centoni, Cisco's Chief Strategy Officer and GM, Applications. "Even as questions remain and new challenges will surface, CIOs and IT decision makers are telling us they need to accelerate digital agility for their teams, so they have the speed, flexibility and choice to consume services across both traditional and modern environments."

Key findings of the research:

Secure Access and Effective Collaboration

To prepare for the future of work, teams need highly secure access and the best collaboration experiences to succeed as a hybrid workforce.

While a majority (61%) of CIOs and ITDMs are unsure of what the future of work looks like, 89% believe that maintaining security, control, and governance across user devices, networks, clouds, and applications is essential.

Most (86%) agree it is important to empower a distributed workforce with seamless access to applications and high-quality collaborative experiences.

Securing the expanded threat landscape created by a distributed workforce is paramount — 88% believe it is important to secure remote work tools and protect customer or employee data in the distributed work environment.

Optimized end-user experiences

IT teams must create optimized end-user experiences to keep pace with IT environments that have become increasingly distributed, dynamic, and complex.

89% think it is important to ensure a consistent application performance across both the application and infrastructure

More than three-fourths of the CIOs and ITDMs surveyed agree that user experience should focus on delight versus satisfaction. To deliver a great user experience, 89% think it is important to ensure a consistent application performance across both the application and infrastructure, and 86% believe it is important to make infrastructure as dynamic as application software to meet the changing policy and optimization needs of the application and developer.

While the user experience should aim to delight, nearly all (90%) say it is important or very important to maintain application-to-infrastructure security to meet compliance without slowing down the business.

Hybrid Cloud

The need for agility, speed, scalability and security is driving adoption of hybrid cloud environments and SASE (Secure Access Service Edge) solutions.

CIOs and ITDMs are using cloud to achieve business resilience. However, there is no one-size-fits-all cloud solution.

While most CIOs and ITDMs (84%) agree it is important to offer freedom of choice when it comes to cloud environments — whether on premises, public cloud, private cloud or SaaS — 86% think offering a consistent operational model across these environments is essential.

Nearly 70% of CIOs and ITDMs have adopted SASE solutions because they were investing in cloud applications that needed to be secured (61%), they like to stay up-to-date on industry best practices (56%) and/or their workforce is going to stay distributed (37%).

As-A-Service Solutions

Customers expect a cloud-consumption experience regardless of whether their solutions are deployed on-prem or in the cloud, leading to widespread adoption of "as a Service" solutions.

Of those surveyed, 73% have adopted "as a Service" solutions and 76% use flexible consumption models.

Three fourths of those surveyed believe that "as a Service" will help deliver a better experience for the end user and a better experience for IT teams, helping their organizations achieve operational consistency.

In addition, 76% say "as a Service" will provide better business outcomes, and 77% want "as a Service" solutions to simplify processes and remove risk.

Technology will be a driving factor

Technology will be a driving factor in the facilitation of CIOs and ITDMs to tackle talent retention, internal corporate initiatives and broader societal issues in 2021.

Most CIOs and ITDMs (85%) believe the ability to attract and retain talent in the all-digital world will be critical.

Nearly half of those surveyed said they are upskilling current talent (49%) and investing in talent in new areas (46%) over the next 12 months.

Most CIOs and ITDMs (90%) plan to tackle internal initiatives in 2021, including sustainability (50%), employee mental health (50%), privacy (47%), diversity and inclusion (47%).

In addition, 85% will tackle external societal issues in 2021, including digital divide (39%), healthcare (37%), climate change (35%), social justice (34%), human rights (33%), misinformation or "fake news" (31%), poverty, hunger and homelessness (28%).

The Latest

According to Auvik's 2025 IT Trends Report, 60% of IT professionals feel at least moderately burned out on the job, with 43% stating that their workload is contributing to work stress. At the same time, many IT professionals are naming AI and machine learning as key areas they'd most like to upskill ...

Businesses that face downtime or outages risk financial and reputational damage, as well as reducing partner, shareholder, and customer trust. One of the major challenges that enterprises face is implementing a robust business continuity plan. What's the solution? The answer may lie in disaster recovery tactics such as truly immutable storage and regular disaster recovery testing ...

IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...

Amidst the threat of cyberhacks and data breaches, companies install several security measures to keep their business safely afloat. These measures aim to protect businesses, employees, and crucial data. Yet, employees perceive them as burdensome. Frustrated with complex logins, slow access, and constant security checks, workers decide to completely bypass all security set-ups ...

Image
Cloudbrink's Personal SASE services provide last-mile acceleration and reduction in latency

In MEAN TIME TO INSIGHT Episode 13, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses hybrid multi-cloud networking strategy ... 

In high-traffic environments, the sheer volume and unpredictable nature of network incidents can quickly overwhelm even the most skilled teams, hindering their ability to react swiftly and effectively, potentially impacting service availability and overall business performance. This is where closed-loop remediation comes into the picture: an IT management concept designed to address the escalating complexity of modern networks ...

In 2025, enterprise workflows are undergoing a seismic shift. Propelled by breakthroughs in generative AI (GenAI), large language models (LLMs), and natural language processing (NLP), a new paradigm is emerging — agentic AI. This technology is not just automating tasks; it's reimagining how organizations make decisions, engage customers, and operate at scale ...

In the early days of the cloud revolution, business leaders perceived cloud services as a means of sidelining IT organizations. IT was too slow, too expensive, or incapable of supporting new technologies. With a team of developers, line of business managers could deploy new applications and services in the cloud. IT has been fighting to retake control ever since. Today, IT is back in the driver's seat, according to new research by Enterprise Management Associates (EMA) ...

In today's fast-paced and increasingly complex network environments, Network Operations Centers (NOCs) are the backbone of ensuring continuous uptime, smooth service delivery, and rapid issue resolution. However, the challenges faced by NOC teams are only growing. In a recent study, 78% state network complexity has grown significantly over the last few years while 84% regularly learn about network issues from users. It is imperative we adopt a new approach to managing today's network experiences ...

Image
Broadcom

From growing reliance on FinOps teams to the increasing attention on artificial intelligence (AI), and software licensing, the Flexera 2025 State of the Cloud Report digs into how organizations are improving cloud spend efficiency, while tackling the complexities of emerging technologies ...

Top IT Challenges: Collaboration, Cloud and Security

IT Leaders are adapting to new challenges by prioritizing collaboration, cloud and security more than ever before

CIOs and IT decision makers (ITDMs) are looking to maximize investments and drive innovation after a difficult year which raised the profile of IT leaders in driving critical workplace innovation, according to Cisco's new Accelerating Digital Agility Research.

Over the past twelve months, CIOs and ITDMs from across the globe have been challenged to accelerate their digital and cloud capabilities while protecting their organizations from a growing list of expanding security threats. IT leaders must look to maximize critical investments made in 2020.

To set up their organizations for success in 2021 and beyond, IT leaders have adapted priorities and strategy to focus on core issues including delivering secure collaboration tools to keep distributed workforces productive, maximizing technology investments from the past year, delivering the best end-use experience to employees and customers, embracing cloud and "as a Service," and tackling corporate and societal issues with technology.

"IT leaders are at the forefront of ensuring critical success for their organizations in 2021," said Liz Centoni, Cisco's Chief Strategy Officer and GM, Applications. "Even as questions remain and new challenges will surface, CIOs and IT decision makers are telling us they need to accelerate digital agility for their teams, so they have the speed, flexibility and choice to consume services across both traditional and modern environments."

Key findings of the research:

Secure Access and Effective Collaboration

To prepare for the future of work, teams need highly secure access and the best collaboration experiences to succeed as a hybrid workforce.

While a majority (61%) of CIOs and ITDMs are unsure of what the future of work looks like, 89% believe that maintaining security, control, and governance across user devices, networks, clouds, and applications is essential.

Most (86%) agree it is important to empower a distributed workforce with seamless access to applications and high-quality collaborative experiences.

Securing the expanded threat landscape created by a distributed workforce is paramount — 88% believe it is important to secure remote work tools and protect customer or employee data in the distributed work environment.

Optimized end-user experiences

IT teams must create optimized end-user experiences to keep pace with IT environments that have become increasingly distributed, dynamic, and complex.

89% think it is important to ensure a consistent application performance across both the application and infrastructure

More than three-fourths of the CIOs and ITDMs surveyed agree that user experience should focus on delight versus satisfaction. To deliver a great user experience, 89% think it is important to ensure a consistent application performance across both the application and infrastructure, and 86% believe it is important to make infrastructure as dynamic as application software to meet the changing policy and optimization needs of the application and developer.

While the user experience should aim to delight, nearly all (90%) say it is important or very important to maintain application-to-infrastructure security to meet compliance without slowing down the business.

Hybrid Cloud

The need for agility, speed, scalability and security is driving adoption of hybrid cloud environments and SASE (Secure Access Service Edge) solutions.

CIOs and ITDMs are using cloud to achieve business resilience. However, there is no one-size-fits-all cloud solution.

While most CIOs and ITDMs (84%) agree it is important to offer freedom of choice when it comes to cloud environments — whether on premises, public cloud, private cloud or SaaS — 86% think offering a consistent operational model across these environments is essential.

Nearly 70% of CIOs and ITDMs have adopted SASE solutions because they were investing in cloud applications that needed to be secured (61%), they like to stay up-to-date on industry best practices (56%) and/or their workforce is going to stay distributed (37%).

As-A-Service Solutions

Customers expect a cloud-consumption experience regardless of whether their solutions are deployed on-prem or in the cloud, leading to widespread adoption of "as a Service" solutions.

Of those surveyed, 73% have adopted "as a Service" solutions and 76% use flexible consumption models.

Three fourths of those surveyed believe that "as a Service" will help deliver a better experience for the end user and a better experience for IT teams, helping their organizations achieve operational consistency.

In addition, 76% say "as a Service" will provide better business outcomes, and 77% want "as a Service" solutions to simplify processes and remove risk.

Technology will be a driving factor

Technology will be a driving factor in the facilitation of CIOs and ITDMs to tackle talent retention, internal corporate initiatives and broader societal issues in 2021.

Most CIOs and ITDMs (85%) believe the ability to attract and retain talent in the all-digital world will be critical.

Nearly half of those surveyed said they are upskilling current talent (49%) and investing in talent in new areas (46%) over the next 12 months.

Most CIOs and ITDMs (90%) plan to tackle internal initiatives in 2021, including sustainability (50%), employee mental health (50%), privacy (47%), diversity and inclusion (47%).

In addition, 85% will tackle external societal issues in 2021, including digital divide (39%), healthcare (37%), climate change (35%), social justice (34%), human rights (33%), misinformation or "fake news" (31%), poverty, hunger and homelessness (28%).

The Latest

According to Auvik's 2025 IT Trends Report, 60% of IT professionals feel at least moderately burned out on the job, with 43% stating that their workload is contributing to work stress. At the same time, many IT professionals are naming AI and machine learning as key areas they'd most like to upskill ...

Businesses that face downtime or outages risk financial and reputational damage, as well as reducing partner, shareholder, and customer trust. One of the major challenges that enterprises face is implementing a robust business continuity plan. What's the solution? The answer may lie in disaster recovery tactics such as truly immutable storage and regular disaster recovery testing ...

IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...

Amidst the threat of cyberhacks and data breaches, companies install several security measures to keep their business safely afloat. These measures aim to protect businesses, employees, and crucial data. Yet, employees perceive them as burdensome. Frustrated with complex logins, slow access, and constant security checks, workers decide to completely bypass all security set-ups ...

Image
Cloudbrink's Personal SASE services provide last-mile acceleration and reduction in latency

In MEAN TIME TO INSIGHT Episode 13, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses hybrid multi-cloud networking strategy ... 

In high-traffic environments, the sheer volume and unpredictable nature of network incidents can quickly overwhelm even the most skilled teams, hindering their ability to react swiftly and effectively, potentially impacting service availability and overall business performance. This is where closed-loop remediation comes into the picture: an IT management concept designed to address the escalating complexity of modern networks ...

In 2025, enterprise workflows are undergoing a seismic shift. Propelled by breakthroughs in generative AI (GenAI), large language models (LLMs), and natural language processing (NLP), a new paradigm is emerging — agentic AI. This technology is not just automating tasks; it's reimagining how organizations make decisions, engage customers, and operate at scale ...

In the early days of the cloud revolution, business leaders perceived cloud services as a means of sidelining IT organizations. IT was too slow, too expensive, or incapable of supporting new technologies. With a team of developers, line of business managers could deploy new applications and services in the cloud. IT has been fighting to retake control ever since. Today, IT is back in the driver's seat, according to new research by Enterprise Management Associates (EMA) ...

In today's fast-paced and increasingly complex network environments, Network Operations Centers (NOCs) are the backbone of ensuring continuous uptime, smooth service delivery, and rapid issue resolution. However, the challenges faced by NOC teams are only growing. In a recent study, 78% state network complexity has grown significantly over the last few years while 84% regularly learn about network issues from users. It is imperative we adopt a new approach to managing today's network experiences ...

Image
Broadcom

From growing reliance on FinOps teams to the increasing attention on artificial intelligence (AI), and software licensing, the Flexera 2025 State of the Cloud Report digs into how organizations are improving cloud spend efficiency, while tackling the complexities of emerging technologies ...