Top Observability Concerns in 2022
March 28, 2022
Share this

Faced with a growing number of challenges as the pandemic continues to disrupt the normal course of business, while also accelerating digital transformation, managed service providers (MSPs) are under pressure from global enterprise customers to deliver despite outages, cyberattacks, employee attrition, and lack of resources, according to The Next-Gen Managed Service Provider, a report from LogicMonitor.

Many enterprises (55 percent) are spending more money with their MSPs today compared to previous years as they migrate to the cloud (36 percent), undergo digital transformation (35 percent), and focus on managing cybersecurity threats (34 percent).

By adopting full-stack observability platforms that feature widespread automation and AIOps capabilities, companies can boost productivity

"Many businesses continue to face considerable challenges due to the ongoing pandemic. MSPs are often the tip of the spear in dealing with IT and industry disruptions," said Michael Tarbet, VP, Global Head of MSPs at LogicMonitor. "As our new research shows, MSPs, alongside global enterprises and other technology companies, are struggling to ensure uptime and operate efficiently while being short staffed. By adopting full-stack observability platforms that feature widespread automation and AIOps capabilities, companies can boost productivity while bringing valuable technical and business insights to the table to help teams avoid disruptive business outages, collaborate more and innovate faster."

Overcoming Workforce Challenges and IT Outages

With forces like The Great Resignation causing labor shortages across every industry, and rising ransomware attacks, MSPs are challenged to provide support to enterprise customers while also maintaining their own stacks.

MSPs continue to experience high numbers of outages themselves while simultaneously trying to help customers modernize, move to the cloud, support remote workforces and decrease IT downtime.

■ 88 percent of MSPs have experienced a brownout or outage in the past year, averaging one per month.

■ More than half (55 percent) of MSPs have experienced significant employee turnover in the last 12 months.

■ Once an engineer resigns, their job is empty for an average of 5 months from the job posting to a new hire’s first day of work.

■ Global MSP leaders estimate engineers spend 39 percent of their time on routine and manual tasks.

■ MSPs are increasingly investing in retaining their top talent, especially through offering flexible work hours (45%), increasing base salaries (41%) and offering up remote or hybrid work models (40%).

■ Businesses are investing more in IT training (52 percent), cloud (42 percent), network (37 percent), and security compliance (36 percent).

■ Top enterprise IT needs for MSPs include 24/7 IT monitoring support (29 percent), support for remote work (24 percent), and decreased IT downtime (24 percent).

■ The majority of global MSPs expect most of their end customers to be fully in the cloud within the next five years.

Based on LogicMonitor’s research results, MSPs have identified a focus on automation, AIOps, and other modern technologies as imperative to limit risk and future-proof their businesses.

Making the Case for Automation

Growing MSPs that want to lead the market are investing in solutions that will empower engineers and free them from rote tasks that impede scalability. Many are turning to cloud initiatives, AIOps, and automation to address both immediate and long-term concerns:

■ 95 percent of MSP leaders believe automating their processes is necessary in order to gain the time to focus on innovation and strategic goals.

■ MSP leaders estimate an average of 39 percent of their manual processes have been automated - yet another 41 percent could still be automated.

■ The top benefits of automating tasks, according to IT leaders, include improved time efficiency (42 percent), reduced errors (34 percent), and increased profits (33 percent).

Methodology: The study surveyed 600 MSP leaders in 9 global markets across North America, EMEA, and APAC to understand the state of MSPs in 2022 and beyond.

Share this

The Latest

November 22, 2022

Most (85%) consumers shop online or via a mobile app, with 59% using these digital channels as their primary holiday shopping channel, according to the Black Friday Consumer Report from Perforce Software. As brands head into a highly profitable time of year, starting with Black Friday and Cyber Monday, it's imperative development teams prepare for peak traffic, optimal channel performance, and seamless user experiences to retain and attract shoppers ...

November 21, 2022

From staffing issues to ineffective cloud strategies, NetOps teams are looking at how to streamline processes, consolidate tools, and improve network monitoring. What are some best practices that can help achieve this? Let's dive into five ...

November 18, 2022

On November 1, Taylor Swift announced the Eras Tour ... the whole world is now standing in the same virtual queue, and even the most durable cloud architecture can't handle this level of deluge ...

November 17, 2022

OpenTelemetry, a collaborative open source observability project, has introduced a new network protocol that addresses the infrastructure management headache, coupled with collector configuration options to filter and reduce data volume ...

November 16, 2022

A unified view of digital infrastructure is essential for IT teams that must improve the digital user experience while boosting overall organizational productivity, according to a survey of IT managers in the United Arab Emirates (UAE), from Riverbed and market research firm IDC ...

November 15, 2022

Building the visibility infrastructure to make cloud networks observable is a complex technical challenge. But with careful planning and a few strategic decisions, it's possible to appropriately design, set up and manage visibility solutions for the cloud ...

November 14, 2022

According to a recent IT at Work: 2022 and Beyond study, there have been a few silver linings to the pandemic ... The study revealed some intriguing trends, which will be discussed in turn ...

November 09, 2022

The absence of topology can be a key inhibitor for AIOps tools, creating blind spots for AIOps as they only have access to event data. A topology, an IT service model, or a dependency map is a real-time picture of tools and services that are connected and dependent on each other to deliver an IT service ...

November 08, 2022

A modern data stack is a suite of technologies and apps built specifically to funnel data into an organization, transform it into actionable data, build a plan for acting on that data, and then implement that plan. The majority of modern data stacks are built on cloud-based services, composed of low- and no-code tools that enable a variety of groups within an organization to explore and use their data. Read on to learn how to optimize your data stack ...

November 07, 2022

Incidents should be your best friend. It sounds like a controversial statement. It sounds like a lot of unnecessary work. The truth is, for companies engaged in delivering any online or digital experience, taking this point of view is absolutely E-S-S-E-N-T-I-A-L ...