Tracing the Transaction into 2011
November 27, 2010
Byrne Chapman
Share this

Believe it or not, 2010 is almost over and IT organizations are starting to allocate their 2011 budgets and decide how they will cope with the continued pressures to reduce spending while improving the availability and performance of business transactions. High on the priority list is improving the quality of service of their applications, infrastructure and web presence. However, managing the costs associated with ensuring high availability and reliability is challenging IT managers to think in different directions and dimensions.

In 2010, enterprises increased their adoption of transaction management solutions to improve the quality of service while maintaining, or even reducing, costs. Transaction management is the tracking and reporting of reliability and performance data for business transactions. By tracing these transactions and stitching the information together into a cohesive reporting structure, IT may determine where and when issues arise before there are any service outages or concerns.

The adoption of transaction management integrates the performance of IT systems with the performance of business transactions to create transparency between the impact that IT systems have on the success of the business and the key part it plays in improving business service quality.

Looking ahead into 2011, the increased use of transaction management in the enterprises will be driven by three items: the need to link business and IT goals, effective capacity planning and management, and virtualization.

The first of the trends will be a strong adoption of transaction management practices to improve service and reduce costs. Successful enterprises will realize closer communications between business and IT functions. IT will be able to clearly see the impact of IT systems on business users. Business and IT will have a common understanding where services may be improved based on the in-depth data from the performance of business transactions.

As an example, think about your interaction with an ATM machine. When you use an ATM, you want to complete a business transaction as quickly as possible, without any service flaws or interruptions. You aren’t thinking about the technical aspects of the transaction such as network utilization, processor performance and storage configurations as would concern IT managers. Transaction management processes and technology create the strong relationship between business transactions and technical transactions. The creation of these relationships provides an opportunity for IT to monitor the health of business transactions. It also offers the opportunity for IT and business personnel to have meaningful discussions on service levels, availability management and transaction costs. Transaction management is a new opportunity to strengthen the relationships with business personnel.

Formal capacity planning for processors, storage and networks is the second 2011 trend. IT is tasked with carefully balancing the service delivery with operational costs. Accurately understanding business trends and modeling resource demands allows IT to ensure that processor, storage and network resources needed are available. By tracking business transaction trends and understanding the resources consumed, you can build a knowledge base for estimating how changes will impact the IT infrastructure. Transaction management is a key element in this equation as it offers a looking glass into the technical transactions that comprise a business transaction.

Clearly understanding this relationship is important in the capacity planning process. Once the changes for business transactions have been projected, the transaction management processes can be used to identify the changes in IT transaction volumes and the associated changes in resource consumption patterns. Capacity planning is also an important planning element in the movement to virtualized platforms.

Finally, virtualized environments will continue to rise in 2011 as enterprises look for cost efficient methods to consume more of the processor and storage capacity in their data centers. Virtualization adds a new level to the IT infrastructure. Enterprises will need to carefully manage these new computing and storage solutions in order to ensure that the economic benefits are realized and the business value is delivered. Transaction management offers a management solution in the virtualized processor and storage environment to ensure that the service provided to business transactions is accurately reported and meets the service level agreements (SLAs) established by the business users.

In summary, transaction management is a key component in the success of IT organizations. Understanding the level of service being delivered for critical business transactions is invaluable in building customer relationships and goodwill with business partners. Capacity planning is critical to ensure that sufficient resources are available to meet workload demands and agreed upon SLAs and virtualization offers opportunities to reduce capital and operational costs while meeting agreed upon service levels.

About Byrne Chapman

Byrne Chapman has spent most of his professional career as an IT executive in the insurance industry. He is a technology consultant for Correlsense, which offers SharePath, software for managing business transactions throughout the data center.

Related Links:

Share this

The Latest

October 06, 2022

The well-known "No free lunch" theorem is something you’ve probably heard about if you’re familiar with machine learning in general. This article’s objective is to present the theorem as simply as possible while emphasizing the importance of comprehending its consequences in order to develop an AIOPS strategy ...

October 05, 2022

IT operations is a metrics-driven function and teams should keep score as a core practice. Services and sub-services break, alerts of varying quality come in, incidents are created, and services get fixed. Analytics can help IT teams improve these operations ...

October 04, 2022

Big Data makes it possible to bring data from all the monitoring and reporting tools together, both for more effective analysis and a simplified single-pane view for the user. IT teams gain a holistic picture of system performance. Doing this makes sense because the system's components interact, and issues in one area affect another ...

October 03, 2022

IT engineers and executives are responsible for system reliability and availability. The volume of data can make it hard to be proactive and fix issues quickly. With over a decade of experience in the field, I know the importance of IT operations analytics and how it can help identify incidents and enable agile responses ...

September 30, 2022

For businesses with vast and distributed computing infrastructures, one of the main objectives of IT and network operations is to locate the cause of a service condition that is having an impact. The more human resources are put into the task of gathering, processing, and finally visual monitoring the massive volumes of event and log data that serve as the main source of symptomatic indications for emerging crises, the closer the service is to the company's source of revenue ...

September 29, 2022

Our digital economy is intolerant of downtime. But consumers haven't just come to expect always-on digital apps and services. They also expect continuous innovation, new functionality and lightening fast response times. Organizations have taken note, investing heavily in teams and tools that supposedly increase uptime and free resources for innovation. But leaders have not realized this "throw money at the problem" approach to monitoring is burning through resources without much improvement in availability outcomes ...

September 28, 2022

Although 83% of businesses are concerned about a recession in 2023, B2B tech marketers can look forward to growth — 51% of organizations plan to increase IT budgets in 2023 vs. a narrow 6% that plan to reduce their spend, according to the 2023 State of IT report from Spiceworks Ziff Davis ...

September 27, 2022

Users have high expectations around applications — quick loading times, look and feel visually advanced, with feature-rich content, video streaming, and multimedia capabilities — all of these devour network bandwidth. With millions of users accessing applications and mobile apps from multiple devices, most companies today generate seemingly unmanageable volumes of data and traffic on their networks ...

September 26, 2022

In Italy, it is customary to treat wine as part of the meal ... Too often, testing is treated with the same reverence as the post-meal task of loading the dishwasher, when it should be treated like an elegant wine pairing ...

September 23, 2022

In order to properly sort through all monitoring noise and identify true problems, their causes, and to prioritize them for response by the IT team, they have created and built a revolutionary new system using a meta-cognitive model ...