Transposit Adds On-Call Capabilities
September 26, 2023
Share this

Transposit announced new on-call capabilities in its end-to-end incident management platform.

Transposit On-Call reimagines how platform teams, SREs, on-call engineers, and customer support teams handle incidents from alert to resolution — whether they’re seasoned pros or just getting started. Effective incident management is key to maintaining uptime and ensuring a positive end-user experience. Transposit On-Call marks an important milestone towards streamlining the incident lifecycle by allowing users to create, manage, and automate incident response workflows effortlessly in one platform.

“The world's most sophisticated operations-led companies understand that incident management is a team sport. Just as every teammate brings unique expertise, AI serves as a powerful assistant in the mix. Transposit not only incorporates industry best practices but integrates AI as a well-trained teammate, guiding and assisting teams in automating and managing incidents more efficiently," said Divanny Lamas, CEO of Transposit. “It’s the logical choice at a time when economic volatility is driving technology leaders to re-evaluate the overall business value of their tech stack. Transposit’s dynamic on-call pricing model takes a usage-based approach to adapt to customer needs so organizations only pay for what they use. The addition of cost-effective on-call and AIOps capabilities streamline and modernize the incident management process with an end-to-end solution that drives business value.”

Transposit now offers both on-call or incident response, making it very easy for operations or developers to allow their whole organization to act quickly and find resolutions. Using advanced large language models (LLMs), Transposit’s AIOps capabilities empower users to employ generative AI technology to automate workflows across infrastructure, systems, tools, and events in seconds. By combining intelligent alert routing, AI-powered automation, and real-time collaboration, Transposit helps teams reduce downtime and improve overall system reliability.

The AI-powered Transposit platform with on-call capabilities delivers access to all the necessary knowledge and actionability within a single interface, enabling true cross-functional team collaboration. From any alert, teams can now notify on-call teams, trigger workflows, and collaboratively take action across their environment to investigate and remediate the incident — from a single platform.

Transposit On-Call is simple, adaptive, and can be fully integrated into an organization’s existing incident management process. The platform’s data-centric, event-driven infrastructure is built to scale and adapt as teams, processes, and tools change. This means no matter where teams are in their operational maturity journey, Transposit will be ready to evolve with them, enabling users to automate every part of their incident management process.

New adaptive on-call management features shepherd DevOps teams from alert to response with custom on-call rotations, escalation policies, and triggered workflows from any alert so teams not only have on-call capabilities but also the ability to standardize and automate their entire incident process. Teams not only receive notifications of incidents but can now actually resolve them. Using webhook-powered automation, teams can centralize and deduplicate alerts, notify on-call teams, and trigger workflows from any alert. This includes the ability to automatically or manually page on-call.

Additional key features of Transposit On-Call include:

- On-call schedules and escalation policies: Users can easily create and manage on-call schedules and automate escalations, notify teammates via text, phone, email or Slack, and acknowledge or resolve alerts with one click.

- Calendars: Calendars give a holistic view into who is on call and allow engineers to easily view upcoming shifts and filter schedules by teams.

- Webhook-powered automation: Users can seamlessly receive webhook events from existing tools to auto-create incidents, trigger automation, and page on-call.

- Alert rules: This feature brings all alerts together from observability, monitoring, ticketing, and chat platforms, which is viewable from the Transposit user interface or Slack. It can also deduplicate alerts based on any criteria.

- Manage incidents from Slack: Users can centralize all alerts in a single channel by quickly creating incidents, notifying teammates, and triggering automations to investigate and remediate incidents.

Lamas observed, “Developing and creating automations is a challenging, overwhelming process for teams. We believe that automation should be implemented incrementally and our platform removes the intimidation and obstacles associated with initiating automation for incident management operations while streamlining the process to expand existing automations for users who are both familiar and unfamiliar with incident management.”

Transposit’s AI technology allows users to automate operational tasks using natural language, modernizing and streamlining the process of building incident lifecycle workflows — all while keeping humans in charge. With the following AIOps capabilities, Transposit democratizes AI-powered automation, keeping it simple, powerful, and accessible:

- Actionable alerts to lower MTTR: From any alert, users can automatically create an incident, page on-call, and trigger automation to investigate and remediate incidents.

- Reduced noise and alert fatigue: Transposit can centralize alerts from all tools, deduplicate repetitive alerts, and customize routing rules based on their source and payload.

- AI-generated actions: Users can create almost infinite automation possibilities with AI-generated actions and easily modify them in the low-code builder.

- AI-generated code actions: This enables users to ask AI to generate code in order to build an action through natural language processing.

- Automations in seconds: Users are able to extend the power of hundreds of integrations without having to wait for new automations to be built — they can now do this themselves easily and quickly.

“Rooted in our human-in-the-loop philosophy, we believe that technology should be an enabler for humans to do what is uniquely human — exercising judgment and problem-solving skills — and allowing technology to take on the burden of tedious work,” said Tina Huang, founder and CTO of Transposit. “We’re taking this same approach with our AIOps capabilities by combining the strengths of AI and human expertise with human-in-the-loop AI. Our platform defers time-consuming tasks to AI and leaves humans responsible for giving the final stamp of approval and creating new automations using natural language processing.”

Transposit On-Call and AIOps capabilities are available now.

Share this

The Latest

December 07, 2023

Part 4 covers OpenTelemetry: Next year, we're going to see more embrace of OpenTelemetry across the entire industry — opening up the future of instrumentation ...

December 06, 2023

Part 3 covers even more on Observability: Observability will move up the organization to support the sustainability and FinOps drive. The combined pressure of needing to adopt more sustainable practices and tackle rising cloud costs will catapult observability from an IT priority to a business requirement in 2024 ...

December 05, 2023

Part 2 covers more on Observability: In 2024, observability platforms will embrace and innovate with new technologies like GenAI for real-time analytics, becoming the fulcrum for digital experience management ...

December 04, 2023

The Holiday Season means it is time for APMdigest's annual list of Application Performance Management (APM) predictions, covering IT performance topics. Industry experts — from analysts and consultants to the top vendors — offer thoughtful, insightful, and often controversial predictions on how APM, Observability, AIOps and related technologies will evolve and impact business in 2024. Part 1 covers APM and Observability ...

November 30, 2023

To help you stay on top of the ever-evolving tech scene, Automox IT experts shake the proverbial magic eight ball and share their predictions about tech trends in the coming year. From M&A frenzies to sustainable tech and automation, these forecasts paint an exciting picture of the future ...

November 29, 2023
The past few years have presented numerous challenges for businesses: a pandemic, rising interest rates, supply chain disruptions, and geopolitical conflict that sent shockwaves across the global economy. But change may finally be on the horizon. According to a recent report by Endava ... a majority of executives confirmed they are feeling optimistic about the current business climate, and as a result, are forecasting larger IT budgets, increased technology funding and rollout, and prioritized innovation in the coming year ...
November 28, 2023

Incident management processes are not keeping pace with the demands of modern operations teams, failing to meet the needs of SREs as well as platform and ops teams. Results from the State of DevOps Automation and AI Survey, commissioned by Transposit, point to an incident management paradox. Despite nearly 60% of ITOps and DevOps professionals reporting they have a defined incident management process that's fully documented in one place and over 70% saying they have a level of automation that meets their needs, teams are unable to quickly resolve incidents ...

November 27, 2023

Today, in the world of enterprise technology, the challenges posed by legacy Virtual Desktop Infrastructure (VDI) systems have long been a source of concern for IT departments. In many instances, this promising solution has become an organizational burden, hindering progress, depleting resources, and taking a psychological and operational toll on employees ...

November 22, 2023

Within retail organizations across the world, IT teams will be bracing themselves for a hectic holiday season ... While this is an exciting opportunity for retailers to boost sales, it also intensifies severe risk. Any application performance slipup will cause consumers to turn their back on brands, possibly forever. Online shoppers will be completely unforgiving to any retailer who doesn't deliver a seamless digital experience ...

November 21, 2023

Black Friday is a time when consumers can cash in on some of the biggest deals retailers offer all year long ... Nearly two-thirds of consumers utilize a retailer's web and mobile app for holiday shopping, raising the stakes for competitors to provide the best online experience to retain customer loyalty. Perforce's 2023 Black Friday survey sheds light on consumers' expectations this time of year and how developers can properly prepare their applications for increased online traffic ...