Troubleshooting's Secret Weapon: Greater Visibility
February 05, 2018

Jason Baudreau
NetBrain Technologies

Share this

Today's network engineers have their work cut out for them. Bigger, more complex networks have created an environment where network engineers are forced to adapt and develop more effective ways to manage and troubleshoot their networks. This begins with better visibility, which has presented an issue traditionally as engineers struggle to create an accurate picture due to challenges with static maps.

87 percent of survey respondents primarily rely on manual techniques to create and update their network diagrams

Network engineers typically spend hours or even days at a time manually mapping out network diagrams. In fact, NetBrain's State of the Network Engineer study found that 87 percent of survey respondents primarily rely on manual techniques to create and update their network diagrams. However, by the time these diagrams are complete, they are already out-of-date and therefore useless.

This is where automation comes in. By automating the documentation process, any part of the network can be visualized in seconds with infinite detail. In addition, these maps will update automatically each time there is a change to the network, so engineers can be sure they are always seeing a thorough and accurate picture.

Manual documentation is wrought with inefficiencies. When it comes to a network outage or breach, network engineers are working against the clock to get back online. Manual methods and static documents only add to the frustration and time to repair.

Currently, most network engineers rely on a combination of manual techniques for troubleshooting, including traceroute and the command-line interface (CLI) to gain visibility into a network. However, these are tedious and time-consuming methods that force engineers to work through one device at a time to identify and address an issue. In fact, 43 percent of survey respondents stated that troubleshooting takes too much time using CLI. This can result in an overreliance on tribal knowledge and a slew of other tools to access critical information such as configuration details and performance data. This will hinder a network teams' ability to troubleshoot issues quickly by having to cycle back and forth between applications.

So, what's the alternative to network engineers suffering though hours of manual documentation to find the route of an outage? A Dynamic Map.

Dynamic Maps integrate with network teams' existing ticketing systems, monitoring tools, security and event management systems to create an all-encompassing tool. When an issue arises, a Dynamic Map can be created instantly to target the problem by simply identifying the source and destination IP addresses. Through automation, it can then be used to diagnose the connectivity, performance and configuration of each interface. The ability to immediately identify the source of an issue significantly reduces a network team's mean time to repair (MTTR), which can positively impact a company's bottom line. The longer the network is down, the longer the organization loses out on revenue.

With the abundance of new trends like AI/machine learning, SD-WAN and DevOps, it's unclear what exactly the networking industry will look like in the future. One thing we do know for certain — networks will only become more complex and difficult to manage. Automation will become the secret ingredient to network management, arming engineers with much-needed visibility as day-to-day workflows become nearly impossible to complete manually. Enterprises not prepared for these changes and who are without an accurate picture of their network will ultimately suffer.

Jason Baudreau is Director of Product at NetBrain Technologies
Share this

The Latest

April 25, 2024

The use of hybrid multicloud models is forecasted to double over the next one to three years as IT decision makers are facing new pressures to modernize IT infrastructures because of drivers like AI, security, and sustainability, according to the Enterprise Cloud Index (ECI) report from Nutanix ...

April 24, 2024

Over the last 20 years Digital Employee Experience has become a necessity for companies committed to digital transformation and improving IT experiences. In fact, by 2025, more than 50% of IT organizations will use digital employee experience to prioritize and measure digital initiative success ...

April 23, 2024

While most companies are now deploying cloud-based technologies, the 2024 Secure Cloud Networking Field Report from Aviatrix found that there is a silent struggle to maximize value from those investments. Many of the challenges organizations have faced over the past several years have evolved, but continue today ...

April 22, 2024

In our latest research, Cisco's The App Attention Index 2023: Beware the Application Generation, 62% of consumers report their expectations for digital experiences are far higher than they were two years ago, and 64% state they are less forgiving of poor digital services than they were just 12 months ago ...

April 19, 2024

In MEAN TIME TO INSIGHT Episode 5, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses the network source of truth ...

April 18, 2024

A vast majority (89%) of organizations have rapidly expanded their technology in the past few years and three quarters (76%) say it's brought with it increased "chaos" that they have to manage, according to Situation Report 2024: Managing Technology Chaos from Software AG ...

April 17, 2024

In 2024 the number one challenge facing IT teams is a lack of skilled workers, and many are turning to automation as an answer, according to IT Trends: 2024 Industry Report ...

April 16, 2024

Organizations are continuing to embrace multicloud environments and cloud-native architectures to enable rapid transformation and deliver secure innovation. However, despite the speed, scale, and agility enabled by these modern cloud ecosystems, organizations are struggling to manage the explosion of data they create, according to The state of observability 2024: Overcoming complexity through AI-driven analytics and automation strategies, a report from Dynatrace ...

April 15, 2024

Organizations recognize the value of observability, but only 10% of them are actually practicing full observability of their applications and infrastructure. This is among the key findings from the recently completed Logz.io 2024 Observability Pulse Survey and Report ...

April 11, 2024

Businesses must adopt a comprehensive Internet Performance Monitoring (IPM) strategy, says Enterprise Management Associates (EMA), a leading IT analyst research firm. This strategy is crucial to bridge the significant observability gap within today's complex IT infrastructures. The recommendation is particularly timely, given that 99% of enterprises are expanding their use of the Internet as a primary connectivity conduit while facing challenges due to the inefficiency of multiple, disjointed monitoring tools, according to Modern Enterprises Must Boost Observability with Internet Performance Monitoring, a new report from EMA and Catchpoint ...