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5 Reasons to Migrate to UCaaS

Hybrid and remote work models are a reality in the present and future of work, despite efforts to return employees to the office. With 74% of US companies planning to or having already implemented hybrid work policies, identifying and implementing a unified communication as a service (UCaaS) solution that will address both employee and organizational needs is non-negotiable in the future of work, according to Info-Tech Research Group's latest research, Assess Your Readiness to Implement UcaaS.

"Given the reality of the new ways people work, there's a genuine need for a UCaaS solution," says John Donovan, Principal Research Director in the I&O Practice at Info-Tech Research Group. "Aside from remaining agile when accommodating different work locations, it's advantageous to be able to quickly scale. New technology is moving at such a rapid pace that using a UCaaS tool is truly beneficial, especially given its AI, analytics, and mobile capabilities. Being held back by an on-premises solution is no longer a wise option."


There are numerous organizational benefits to UCaaS, as indicated above, but Info-Tech Research Group's research pinpoints five key reasons for migration to a UCaaS solution:

1. Advanced technology

Cloud hosting and advanced technology provides the ability to deploy advanced communications technology quickly and offers a faster, easier communication flow across teams and with customers with phone, messaging, audio, and video conferencing available in one place.

2. Scalability

Since UCaaS is an on-demand service, companies can scale their communication needs to what is immediately required at an affordable price.

3. Cost efficient

With the implementation of UCaaS, the need for multiple platforms and devices is eliminated, allowing companies to purchase a single communication management tool in place of several.

4. Highly available

As the need for a robust UCaaS tool grows, an increasing number of reputable vendors are offering customizable solutions to meet both organizational and employee needs.

5. Security

UCaaS offers robust security, with a single point of contact for troubleshooting, built-in redundancy for improved reliability, enhanced data security, and reduced risk of fraud.

As remote and hybrid work present additional challenges for IT management, UCaaS offers a host of benefits that make the IT function run more efficiently overall. Some of these benefits include eliminating ongoing maintenance as well as a decreased need for upgrades and patching and managing servers or private branch exchanges (PBXs). UCaaS is easy to deploy, and due to its scalability and flexibility, users can easily be added or removed as required.

"The days of on-premises private branch exchange (PBX) and legacy voice over internet protocol (VoIP) solutions are numbered, and organizations are examining alternative solutions to redundant desk phones. The new norm must be a cloud-based solution that integrates via application programming interface (API) with content resource management (CRM), email, chat, and collaboration tools," explains Donovan.

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Businesses that face downtime or outages risk financial and reputational damage, as well as reducing partner, shareholder, and customer trust. One of the major challenges that enterprises face is implementing a robust business continuity plan. What's the solution? The answer may lie in disaster recovery tactics such as truly immutable storage and regular disaster recovery testing ...

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5 Reasons to Migrate to UCaaS

Hybrid and remote work models are a reality in the present and future of work, despite efforts to return employees to the office. With 74% of US companies planning to or having already implemented hybrid work policies, identifying and implementing a unified communication as a service (UCaaS) solution that will address both employee and organizational needs is non-negotiable in the future of work, according to Info-Tech Research Group's latest research, Assess Your Readiness to Implement UcaaS.

"Given the reality of the new ways people work, there's a genuine need for a UCaaS solution," says John Donovan, Principal Research Director in the I&O Practice at Info-Tech Research Group. "Aside from remaining agile when accommodating different work locations, it's advantageous to be able to quickly scale. New technology is moving at such a rapid pace that using a UCaaS tool is truly beneficial, especially given its AI, analytics, and mobile capabilities. Being held back by an on-premises solution is no longer a wise option."


There are numerous organizational benefits to UCaaS, as indicated above, but Info-Tech Research Group's research pinpoints five key reasons for migration to a UCaaS solution:

1. Advanced technology

Cloud hosting and advanced technology provides the ability to deploy advanced communications technology quickly and offers a faster, easier communication flow across teams and with customers with phone, messaging, audio, and video conferencing available in one place.

2. Scalability

Since UCaaS is an on-demand service, companies can scale their communication needs to what is immediately required at an affordable price.

3. Cost efficient

With the implementation of UCaaS, the need for multiple platforms and devices is eliminated, allowing companies to purchase a single communication management tool in place of several.

4. Highly available

As the need for a robust UCaaS tool grows, an increasing number of reputable vendors are offering customizable solutions to meet both organizational and employee needs.

5. Security

UCaaS offers robust security, with a single point of contact for troubleshooting, built-in redundancy for improved reliability, enhanced data security, and reduced risk of fraud.

As remote and hybrid work present additional challenges for IT management, UCaaS offers a host of benefits that make the IT function run more efficiently overall. Some of these benefits include eliminating ongoing maintenance as well as a decreased need for upgrades and patching and managing servers or private branch exchanges (PBXs). UCaaS is easy to deploy, and due to its scalability and flexibility, users can easily be added or removed as required.

"The days of on-premises private branch exchange (PBX) and legacy voice over internet protocol (VoIP) solutions are numbered, and organizations are examining alternative solutions to redundant desk phones. The new norm must be a cloud-based solution that integrates via application programming interface (API) with content resource management (CRM), email, chat, and collaboration tools," explains Donovan.

Hot Topics

The Latest

According to Auvik's 2025 IT Trends Report, 60% of IT professionals feel at least moderately burned out on the job, with 43% stating that their workload is contributing to work stress. At the same time, many IT professionals are naming AI and machine learning as key areas they'd most like to upskill ...

Businesses that face downtime or outages risk financial and reputational damage, as well as reducing partner, shareholder, and customer trust. One of the major challenges that enterprises face is implementing a robust business continuity plan. What's the solution? The answer may lie in disaster recovery tactics such as truly immutable storage and regular disaster recovery testing ...

IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...

Amidst the threat of cyberhacks and data breaches, companies install several security measures to keep their business safely afloat. These measures aim to protect businesses, employees, and crucial data. Yet, employees perceive them as burdensome. Frustrated with complex logins, slow access, and constant security checks, workers decide to completely bypass all security set-ups ...

Image
Cloudbrink's Personal SASE services provide last-mile acceleration and reduction in latency

In MEAN TIME TO INSIGHT Episode 13, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses hybrid multi-cloud networking strategy ... 

In high-traffic environments, the sheer volume and unpredictable nature of network incidents can quickly overwhelm even the most skilled teams, hindering their ability to react swiftly and effectively, potentially impacting service availability and overall business performance. This is where closed-loop remediation comes into the picture: an IT management concept designed to address the escalating complexity of modern networks ...

In 2025, enterprise workflows are undergoing a seismic shift. Propelled by breakthroughs in generative AI (GenAI), large language models (LLMs), and natural language processing (NLP), a new paradigm is emerging — agentic AI. This technology is not just automating tasks; it's reimagining how organizations make decisions, engage customers, and operate at scale ...

In the early days of the cloud revolution, business leaders perceived cloud services as a means of sidelining IT organizations. IT was too slow, too expensive, or incapable of supporting new technologies. With a team of developers, line of business managers could deploy new applications and services in the cloud. IT has been fighting to retake control ever since. Today, IT is back in the driver's seat, according to new research by Enterprise Management Associates (EMA) ...

In today's fast-paced and increasingly complex network environments, Network Operations Centers (NOCs) are the backbone of ensuring continuous uptime, smooth service delivery, and rapid issue resolution. However, the challenges faced by NOC teams are only growing. In a recent study, 78% state network complexity has grown significantly over the last few years while 84% regularly learn about network issues from users. It is imperative we adopt a new approach to managing today's network experiences ...

Image
Broadcom

From growing reliance on FinOps teams to the increasing attention on artificial intelligence (AI), and software licensing, the Flexera 2025 State of the Cloud Report digs into how organizations are improving cloud spend efficiency, while tackling the complexities of emerging technologies ...