5 Reasons to Migrate to UCaaS
August 28, 2023
Share this

Hybrid and remote work models are a reality in the present and future of work, despite efforts to return employees to the office. With 74% of US companies planning to or having already implemented hybrid work policies, identifying and implementing a unified communication as a service (UCaaS) solution that will address both employee and organizational needs is non-negotiable in the future of work, according to Info-Tech Research Group's latest research, Assess Your Readiness to Implement UcaaS.

"Given the reality of the new ways people work, there's a genuine need for a UCaaS solution," says John Donovan, Principal Research Director in the I&O Practice at Info-Tech Research Group. "Aside from remaining agile when accommodating different work locations, it's advantageous to be able to quickly scale. New technology is moving at such a rapid pace that using a UCaaS tool is truly beneficial, especially given its AI, analytics, and mobile capabilities. Being held back by an on-premises solution is no longer a wise option."

There are numerous organizational benefits to UCaaS, as indicated above, but Info-Tech Research Group's research pinpoints five key reasons for migration to a UCaaS solution:

1. Advanced technology

Cloud hosting and advanced technology provides the ability to deploy advanced communications technology quickly and offers a faster, easier communication flow across teams and with customers with phone, messaging, audio, and video conferencing available in one place.

2. Scalability

Since UCaaS is an on-demand service, companies can scale their communication needs to what is immediately required at an affordable price.

3. Cost efficient

With the implementation of UCaaS, the need for multiple platforms and devices is eliminated, allowing companies to purchase a single communication management tool in place of several.

4. Highly available

As the need for a robust UCaaS tool grows, an increasing number of reputable vendors are offering customizable solutions to meet both organizational and employee needs.

5. Security

UCaaS offers robust security, with a single point of contact for troubleshooting, built-in redundancy for improved reliability, enhanced data security, and reduced risk of fraud.

As remote and hybrid work present additional challenges for IT management, UCaaS offers a host of benefits that make the IT function run more efficiently overall. Some of these benefits include eliminating ongoing maintenance as well as a decreased need for upgrades and patching and managing servers or private branch exchanges (PBXs). UCaaS is easy to deploy, and due to its scalability and flexibility, users can easily be added or removed as required.

"The days of on-premises private branch exchange (PBX) and legacy voice over internet protocol (VoIP) solutions are numbered, and organizations are examining alternative solutions to redundant desk phones. The new norm must be a cloud-based solution that integrates via application programming interface (API) with content resource management (CRM), email, chat, and collaboration tools," explains Donovan.

Share this

The Latest

September 21, 2023

Companies implementing observability benefit from increased operational efficiency, faster innovation, and better business outcomes overall, according to 2023 IT Trends Report: Lessons From Observability Leaders, a report from SolarWinds ...

September 20, 2023

IT leaders are driving an increasing number of automation initiatives as a way to stay competitive, reduce costs and scale as they navigate an unpredictable social and economic environment, according to the 2023 State of Automation in IT survey conducted by Jitterbit ...

September 19, 2023

Customer loyalty is changing as retailers get increasingly competitive. More than 75% of consumers say they would end business with a company after a single bad customer experience. This means that just one price discrepancy, inventory mishap or checkout issue in a physical or digital store, could have customers running out to the next store that can provide them with better service. Retailers must be able to predict business outages in advance, and act proactively before an incident occurs, impacting customer experience ...

September 18, 2023
Digital transformation is key to ensuring companies keep up with the competitive market landscape. Putting digital at the core of a business can significantly reduce operating expenses and inefficiencies. However, this process often means changing the way internal teams work with one another. To help with the transition, this blog offers chief experience officers (CXOs) advice on how to lead a successful digital transformation project ...
September 14, 2023

Earlier this year, New Relic conducted a study on observability ... The 2023 Observability Forecast reveals observability's impact on the lives of technical professionals and businesses' bottom lines. Here are 10 key takeaways from the forecast ...

September 13, 2023
On September 10, MGM Resorts experienced what it called a "cybersecurity issue" that had a major impact on the company's systems, showing how cyberattacks can bring down applications, ultimately causing problems for a company in many ways ...
September 12, 2023

Only 33% of executives are "very confident" in their ability to operate in a public cloud environment, according to the 2023 State of CloudOps report from NetApp. This represents an increase from 2022 when only 21% reported feeling very confident ...

September 11, 2023

The majority of organizations across Australia and New Zealand (A/NZ) breached over the last year had personally identifiable information (PII) compromised, but most have not yet modified their data management policies, according to the Cybersecurity and PII Report from ManageEngine ...

September 07, 2023

A large majority of organizations employ more than one cloud automation solution, and this practice creates significant challenges that are resulting in delays and added costs for businesses, according to Why companies lose efficiency and compliance with cloud automation solutions from Broadcom ...

September 06, 2023

Companies have historically relied on tools that warn IT teams when their digital systems are experiencing glitches or attacks. But in an age where consumer loyalty is fickle and hybrid workers' Digital Employee Experience (DEX) is paramount for productivity, companies cannot afford to retroactively deal with IT failures that slow down employee productivity ...