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5 Reasons to Migrate to UCaaS

Hybrid and remote work models are a reality in the present and future of work, despite efforts to return employees to the office. With 74% of US companies planning to or having already implemented hybrid work policies, identifying and implementing a unified communication as a service (UCaaS) solution that will address both employee and organizational needs is non-negotiable in the future of work, according to Info-Tech Research Group's latest research, Assess Your Readiness to Implement UcaaS.

"Given the reality of the new ways people work, there's a genuine need for a UCaaS solution," says John Donovan, Principal Research Director in the I&O Practice at Info-Tech Research Group. "Aside from remaining agile when accommodating different work locations, it's advantageous to be able to quickly scale. New technology is moving at such a rapid pace that using a UCaaS tool is truly beneficial, especially given its AI, analytics, and mobile capabilities. Being held back by an on-premises solution is no longer a wise option."


There are numerous organizational benefits to UCaaS, as indicated above, but Info-Tech Research Group's research pinpoints five key reasons for migration to a UCaaS solution:

1. Advanced technology

Cloud hosting and advanced technology provides the ability to deploy advanced communications technology quickly and offers a faster, easier communication flow across teams and with customers with phone, messaging, audio, and video conferencing available in one place.

2. Scalability

Since UCaaS is an on-demand service, companies can scale their communication needs to what is immediately required at an affordable price.

3. Cost efficient

With the implementation of UCaaS, the need for multiple platforms and devices is eliminated, allowing companies to purchase a single communication management tool in place of several.

4. Highly available

As the need for a robust UCaaS tool grows, an increasing number of reputable vendors are offering customizable solutions to meet both organizational and employee needs.

5. Security

UCaaS offers robust security, with a single point of contact for troubleshooting, built-in redundancy for improved reliability, enhanced data security, and reduced risk of fraud.

As remote and hybrid work present additional challenges for IT management, UCaaS offers a host of benefits that make the IT function run more efficiently overall. Some of these benefits include eliminating ongoing maintenance as well as a decreased need for upgrades and patching and managing servers or private branch exchanges (PBXs). UCaaS is easy to deploy, and due to its scalability and flexibility, users can easily be added or removed as required.

"The days of on-premises private branch exchange (PBX) and legacy voice over internet protocol (VoIP) solutions are numbered, and organizations are examining alternative solutions to redundant desk phones. The new norm must be a cloud-based solution that integrates via application programming interface (API) with content resource management (CRM), email, chat, and collaboration tools," explains Donovan.

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5 Reasons to Migrate to UCaaS

Hybrid and remote work models are a reality in the present and future of work, despite efforts to return employees to the office. With 74% of US companies planning to or having already implemented hybrid work policies, identifying and implementing a unified communication as a service (UCaaS) solution that will address both employee and organizational needs is non-negotiable in the future of work, according to Info-Tech Research Group's latest research, Assess Your Readiness to Implement UcaaS.

"Given the reality of the new ways people work, there's a genuine need for a UCaaS solution," says John Donovan, Principal Research Director in the I&O Practice at Info-Tech Research Group. "Aside from remaining agile when accommodating different work locations, it's advantageous to be able to quickly scale. New technology is moving at such a rapid pace that using a UCaaS tool is truly beneficial, especially given its AI, analytics, and mobile capabilities. Being held back by an on-premises solution is no longer a wise option."


There are numerous organizational benefits to UCaaS, as indicated above, but Info-Tech Research Group's research pinpoints five key reasons for migration to a UCaaS solution:

1. Advanced technology

Cloud hosting and advanced technology provides the ability to deploy advanced communications technology quickly and offers a faster, easier communication flow across teams and with customers with phone, messaging, audio, and video conferencing available in one place.

2. Scalability

Since UCaaS is an on-demand service, companies can scale their communication needs to what is immediately required at an affordable price.

3. Cost efficient

With the implementation of UCaaS, the need for multiple platforms and devices is eliminated, allowing companies to purchase a single communication management tool in place of several.

4. Highly available

As the need for a robust UCaaS tool grows, an increasing number of reputable vendors are offering customizable solutions to meet both organizational and employee needs.

5. Security

UCaaS offers robust security, with a single point of contact for troubleshooting, built-in redundancy for improved reliability, enhanced data security, and reduced risk of fraud.

As remote and hybrid work present additional challenges for IT management, UCaaS offers a host of benefits that make the IT function run more efficiently overall. Some of these benefits include eliminating ongoing maintenance as well as a decreased need for upgrades and patching and managing servers or private branch exchanges (PBXs). UCaaS is easy to deploy, and due to its scalability and flexibility, users can easily be added or removed as required.

"The days of on-premises private branch exchange (PBX) and legacy voice over internet protocol (VoIP) solutions are numbered, and organizations are examining alternative solutions to redundant desk phones. The new norm must be a cloud-based solution that integrates via application programming interface (API) with content resource management (CRM), email, chat, and collaboration tools," explains Donovan.

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The Latest

AI is the catalyst for significant investment in data teams as enterprises require higher-quality data to power their AI applications, according to the State of Analytics Engineering Report from dbt Labs ...

Misaligned architecture can lead to business consequences, with 93% of respondents reporting negative outcomes such as service disruptions, high operational costs and security challenges ...

A Gartner analyst recently suggested that GenAI tools could create 25% time savings for network operational teams. Where might these time savings come from? How are GenAI tools helping NetOps teams today, and what other tasks might they take on in the future as models continue improving? In general, these savings come from automating or streamlining manual NetOps tasks ...

IT and line-of-business teams are increasingly aligned in their efforts to close the data gap and drive greater collaboration to alleviate IT bottlenecks and offload growing demands on IT teams, according to The 2025 Automation Benchmark Report: Insights from IT Leaders on Enterprise Automation & the Future of AI-Driven Businesses from Jitterbit ...

A large majority (86%) of data management and AI decision makers cite protecting data privacy as a top concern, with 76% of respondents citing ROI on data privacy and AI initiatives across their organization, according to a new Harris Poll from Collibra ...

According to Gartner, Inc. the following six trends will shape the future of cloud over the next four years, ultimately resulting in new ways of working that are digital in nature and transformative in impact ...

2020 was the equivalent of a wedding with a top-shelf open bar. As businesses scrambled to adjust to remote work, digital transformation accelerated at breakneck speed. New software categories emerged overnight. Tech stacks ballooned with all sorts of SaaS apps solving ALL the problems — often with little oversight or long-term integration planning, and yes frequently a lot of duplicated functionality ... But now the music's faded. The lights are on. Everyone from the CIO to the CFO is checking the bill. Welcome to the Great SaaS Hangover ...

Regardless of OpenShift being a scalable and flexible software, it can be a pain to monitor since complete visibility into the underlying operations is not guaranteed ... To effectively monitor an OpenShift environment, IT administrators should focus on these five key elements and their associated metrics ...

An overwhelming majority of IT leaders (95%) believe the upcoming wave of AI-powered digital transformation is set to be the most impactful and intensive seen thus far, according to The Science of Productivity: AI, Adoption, And Employee Experience, a new report from Nexthink ...

Overall outage frequency and the general level of reported severity continue to decline, according to the Outage Analysis 2025 from Uptime Institute. However, cyber security incidents are on the rise and often have severe, lasting impacts ...