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Unified Tools Improve Response Time

Pete Goldin
APMdigest

According to the 2014 Application Troubleshooting Survey, conducted by Stackify, 37% of respondents rely on user notifications to identify issues, and many problems take more than a half day to rectify.

However, the survey also revealed that adoption of next generation unified application troubleshooting tools drastically improves response times and minimizes customer impact. The survey found that the most sophisticated companies used integrated tools to simplify and speed up the process of troubleshooting application issues.

Organizations which implemented integrated troubleshooting tools were able to identify and resolve issues without impacting their users in significantly less time than those using standalone tools only.

“In the past several years, applications have come to play a more centric part of many businesses, even those that traditionally were not software players,” said Matt Watson, founder and CEO of Stackify. “Until now, the evolution of application development has historically outpaced an organization’s ability to support and troubleshoot those very same applications – resulting in costly business disruptions as the root causes of issues were identified and resolved. Our survey shows that this is beginning to change.”

Key findings from the report include:

■ 85% of organizations are utilizing multiple internally developed applications, with more than one-third developing and supporting over 10 applications.

■ While logs and errors topped the list of data sources used to troubleshoot application issues, error aggregation tools fell behind infrastructure monitoring and notification tools in a list of the top tools.

■ Even with log management tools at the top of the list, a full one-third of organizations or more aren’t using any tools, making application troubleshooting largely a manual process of collecting and correlating error, log and supporting data.

■ While 46% of developers find out about application issues via application monitoring, 32% still find out from users calling the helpdesk.

■ For organizations using integrated tools, 46% of issues take only an hour to resolve, compared to only 32% of issues when using standalone tools.

■ Organizations with standalone troubleshooting tools cited that 52% of issues taking a half of a day to find the root cause, whereas those with integrated tools only cited 37%.

■ Organizations using integrated tools are able to resolve issues a full 80% of the time without impacting users, whereas those using standalone tools only do so 48% of the time.

The report is based on survey responses from 172 IT operations and development professionals around the world, across companies of all sizes.

Pete Goldin is Editor and Publisher of APMdigest

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Unified Tools Improve Response Time

Pete Goldin
APMdigest

According to the 2014 Application Troubleshooting Survey, conducted by Stackify, 37% of respondents rely on user notifications to identify issues, and many problems take more than a half day to rectify.

However, the survey also revealed that adoption of next generation unified application troubleshooting tools drastically improves response times and minimizes customer impact. The survey found that the most sophisticated companies used integrated tools to simplify and speed up the process of troubleshooting application issues.

Organizations which implemented integrated troubleshooting tools were able to identify and resolve issues without impacting their users in significantly less time than those using standalone tools only.

“In the past several years, applications have come to play a more centric part of many businesses, even those that traditionally were not software players,” said Matt Watson, founder and CEO of Stackify. “Until now, the evolution of application development has historically outpaced an organization’s ability to support and troubleshoot those very same applications – resulting in costly business disruptions as the root causes of issues were identified and resolved. Our survey shows that this is beginning to change.”

Key findings from the report include:

■ 85% of organizations are utilizing multiple internally developed applications, with more than one-third developing and supporting over 10 applications.

■ While logs and errors topped the list of data sources used to troubleshoot application issues, error aggregation tools fell behind infrastructure monitoring and notification tools in a list of the top tools.

■ Even with log management tools at the top of the list, a full one-third of organizations or more aren’t using any tools, making application troubleshooting largely a manual process of collecting and correlating error, log and supporting data.

■ While 46% of developers find out about application issues via application monitoring, 32% still find out from users calling the helpdesk.

■ For organizations using integrated tools, 46% of issues take only an hour to resolve, compared to only 32% of issues when using standalone tools.

■ Organizations with standalone troubleshooting tools cited that 52% of issues taking a half of a day to find the root cause, whereas those with integrated tools only cited 37%.

■ Organizations using integrated tools are able to resolve issues a full 80% of the time without impacting users, whereas those using standalone tools only do so 48% of the time.

The report is based on survey responses from 172 IT operations and development professionals around the world, across companies of all sizes.

Pete Goldin is Editor and Publisher of APMdigest

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Enterprises today operate in a real-time environment where uninterrupted access to trusted data has become a baseline expectation for users, applications and automated systems. Traditional DataOps models, built on manual effort and human triage, cannot keep pace with this always active demand. AI agents are emerging as the operational backbone, ensuring consistent data availability, reinforcing trustworthiness and enabling a level of scale that manual processes cannot achieve ...

For decades, trust in the digital workplace rested on familiar signals. We trusted faces on video calls, voices on the phone, and emails that appeared to come from people we knew. These cues felt human and intuitive. They anchored how decisions were made, approvals were granted, and access was authorized. AI-powered deepfakes have quietly broken that model ...

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Over the past few years, large language models (LLMs) have revolutionized the software industry. Given their ability to excel at multi-step reasoning, LLMs have helped enterprises streamline workflows and adapt to the unknown. However, employing such models comes with sky-high costs, latency issues, and limited flexibility. In the realm of IT operations, it is generally wiser to employ smaller, domain-specific models instead ...

For years, DevOps teams operated under a simple assumption: collect enough telemetry, and you can find and fix any problem. That assumption is breaking down. Modern enterprises now operate across microservices, hybrid cloud environments, APIs, Kubernetes, and highly automated delivery pipelines. Releases happen continuously, dependencies shift constantly, and failures spread faster than teams can diagnose them ...

New Relic surveyed IT and engineering leaders from the media and entertainment (M&E) sector to understand what's working — and where challenges persist with their observability practices. The findings reveal how M&E organizations are navigating rising platform complexity, audience expectations, and AI-driven change. Below are five takeaways that stand out ...

Let me start with something I've seen play out more times than I can count. A team hits a wall with the cloud. Costs creep up, then spike. Performance starts to feel inconsistent. Someone in finance asks a simple question like "why did this double?" and nobody has a clean answer ... Maybe this isn't the right place for everything. That realization feels like a breakthrough, like you've identified the problem. In reality, you've just identified the starting line ...

In MEAN TIME TO INSIGHT Episode 24, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses network observability tool sprawl ... 

In cloud-native systems, scaling is often as simple as moving a slider. For on-premise databases, the stakes are different. Over-provisioning hardware is expensive. Under-provisioning leads to performance bottlenecks that are difficult to fix once the equipment is in the rack ...

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